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Added 4 mins ago
RS
Operations Manager
Refrigerative Supply Limited
Burnaby, BC
- Full-time
…satisfaction has been recognized with the prestigious “Great Place to Work” certification for Six consecutive years. This accolade reflects our dedication to creating an environment where…
Added 4 mins ago
AW
Support Worker - Aoki Ross, ADS (FT-Over Night)
Atira Women's Resource Society
Vancouver, BC
- Full-time
Reporting to the Program Manager, the Support Worker is responsible for the day-to-day work of supporting residents with a wide array of emotional and practical supports. Activities include…
Added 4 mins ago
T
Workplace Experience Coordinator
Trulioo
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
…communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where…
Added 4 mins ago
Senior New Business Account Executive
Tailscale
Toronto, ON
An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And…
Added 16 mins ago
R
Senior BDR, Inbound
RestoReach
Canada
- Full-time
…clients. As one of the earliest hires at RestoReach, you’ll work directly with restaurant owners, operators, and decision-makers, representing innovative companies that help their…
Added 16 mins ago
C
Product Manager
Co-operators
Guelph, ON
- Full-time
…thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our…
Added 16 mins ago
FH
Assistant Director, Finance and Business Support
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
…adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense…
Added 16 mins ago
FH
VIP Supervisor - Front Office / Concierge
Fairmont Hotels & Resorts
Banff, AB
- Full-time
…artists, entertainers, and families alike. It's the perfect work/life…
Added 16 mins ago
RT
Engineer Enterprise Asset Management
Rio Tinto
Kitimat, BC
- Full-time
A work environment where safety is always the number one priority
Added 16 mins ago
A
Director, Business Development - Construction
ACCIONA
Mississauga, ON
- Full-time
Entrepreneurial environment with global reach
Added 16 mins ago
C
Product Manager
Co-operators
Toronto, ON
- Full-time
…thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our…
Added 16 mins ago
R
Social Impact Specialist
Range
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
Learn from leaders. You'll work closely with the Director and Manager of Social Impact to support our largest partnerships and interact with Senior and Executive leadership across the…
Added 16 mins ago
KE
Analyst/Associate
Kanin Energy
Calgary, AB
- Full-time
…market analysis to join our Calgary-based team. Reporting to the Manager, Corporate Development, this is a high-impact role for someone who wants to move from pure transaction execution…
Added 19 mins ago
Pharmacy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. John's, NL
Build and maintain strong team relationships in a supportive and motivating work environment, ensuring an appropriate balance of labor and maximizing team members' potential.
Added 19 mins ago
Loyalty Strategy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 19 mins ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Dawson Creek, BC
Ability to work independently in a fast-paced environment
Added 19 mins ago
Sr Field Marketing Manager
Dayforce
Canada
You’ll work closely with Sales, BDRs, and cross-functional Marketing teams to design and deliver programs that move priority accounts and opportunities forward. This is a hands-on role that…
Added 19 mins ago
Senior Product Manager
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 19 mins ago
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ERP Risk, Controls & Security Solutions Manager
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
As an ERP Risk, Controls & Security Solutions Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 19 mins ago
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Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
…threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive…
Added 35 mins ago
UO
Hospitality Coordinator
University of British Columbia
Vancouver, BC
- $4,732 to $4,972 CAD / month
- Full-time
…making and tracking maintenance requests; coordinating mail and package deliveries; enabling access to college spaces; and communicating all relevant updates to the Green College team).…
Added 35 mins ago
T
Customer Experience Associate
TD
Qualicum Beach, BC
- Part-time
Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
Added 35 mins ago
T
Personal Banking Associate - Conception Bay South
TD
Conception Bay South, NL
- Full-time
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common…
Added 35 mins ago
T
Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 35 mins ago
T
Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…

Vancity

Branch Manager - West End

Vancouver, BC, Canada

The salary range for this role is $108,500 to $134,085 per annum. · Full-time

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Job details

Pay: The salary range for this role is $108,500 to $134,085 per annum.
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Branch Manager, you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution. You will oversee operational planning, staff development, community engagement, and financial performance, ensuring members receive high‑value financial advice and services that support their long‑term well‑being. This role is ideal for a collaborative, community‑driven leader who thrives in dynamic environments and inspires teams to deliver excellence.

This is a Full‑time, Permanent role based at our West End Community Branch (Branch 47) and will report directly to the Senior Regional Director, Inclusive Banking.

How You'll Make an Impact:

Delivering on financial objectives and performance targets for the branch
Developing, coordinating, and monitoring branch activities to ensure high‑quality service delivery
Building branch visibility and brand awareness to strengthen community presence and drive business growth
Leveraging Vancity’s full suite of products and services to meet member needs
Coaching and guiding staff to achieve excellence in advice, service, and member experience
Analyzing operational processes to identify efficiencies and areas for continuous improvement
Supporting a culture of accountability, collaboration, and member‑centric service
Diagnosing operational or member‑related issues and identifying effective solutions

What You’ll Bring to the Team:

Minimum 3 years of people‑management experience in a financial services environment
Minimum 2 years of business development experience with demonstrated measurable outcomes
At least 5 years of overall experience in the financial industry or a related field
Strong business acumen and applied knowledge of financial products, advice, and service delivery
Advanced knowledge of Vancity products, policies, procedures, systems, and tools
Advanced understanding of Vancity strategies, functions, and programs
A Bachelor's Degree or equivalent combination of education and experience

Extra Skills That Set You Apart:

Completion of IFIC or CSC
Completion of three CFP‑eligible courses
Completion of Vancity‑aligned coaching modules

You’ll Thrive Here If You Are:

A Strong People Leader - You inspire, mentor, and support your team to reach their full potential.
A Strategic Planner - You proactively organize, prioritize, and coordinate branch activities.
An Effective Communicator - You communicate business objectives clearly and model strong member‑service behaviours.
A Decisive Problem‑Solver - You confidently assess risk and identify solutions that balance member impact and business needs.
Analytical and Insight‑Driven - You evaluate branch performance and identify areas for operational improvement.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

The salary range for this role is $108,500 to $134,085 per annum. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

Lead branch operations and staff to deliver high-quality member service, meet financial targets, and support business development. Plan and monitor branch activities, strengthen community presence, coach employees, and improve operational processes.

Requirements

Requires at least five years of experience in the financial industry or a related field, including three years of people-management experience and two years of business development experience with measurable results. A bachelor's degree or equivalent combination of education and experience is required, along with strong financial product knowledge and advanced knowledge of Vancity products, policies, systems, strategies, and programs.

Skills

People Leadership
Branch Operations
Business Development
Financial Performance Management
Strategic Planning
Member Experience
Financial Advice
Staff Coaching
Community Engagement
Operational Planning
Process Improvement
Risk Assessment
Problem-Solving
Communication
Financial Products and Services
Performance Analysis

Benefits

Annual Incentive Program
Flexible Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Branch Management
Branch Operations
Business Development
Financial Performance
Member Experience
Financial Advice
Financial Products
Service Delivery
People Management
Staff Development
Coaching
Community Engagement
Operational Planning
Process Improvement
Risk Assessment
Performance Targets
Inclusive Banking
Financial Resilience
IFIC
Canadian Securities Course
Certified Financial Planner
Vancity Products
Policies and Procedures
Systems and Tools

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