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Added 38 mins ago
Income Replacement Benefit Representative
SGI
Tisdale, SK · Lloydminster, SK · Swift Current, SK · North Battleford, SK · Meadow Lake, SK · Estevan, SK · Regina, SK · Moose Jaw, SK · Kindersley, SK · Prince Albert, SK · Weyburn, SK · Yorkton, SK · Saskatoon, SK
Full-time
The Income Replacement Benefits (IRB) Representative is independently responsible for monitoring, evaluating, and coordinating financial benefits for Saskatchewan injury claims from…
Added 5 hours ago
Credit Card Representative
Meridian Credit Union
St. Catharines, ON
Full-time
The role: As a key member of the Credit Card Operations team, the Credit Card Representative ensures a seamless and responsive Member cardholder experience by effectively and efficiently…
Added 5 hours ago
Gérant(e) de magasin -ACT
Alimentation Couche-Tard
Granby, QC · Canton-de-Granby, QC
Full-time
Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 5 hours ago
Inside Sales - Clover Capital | French Bilingual
Clover
Mississauga, ON
Full-time
…money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably,…
Added 6 hours ago
Seasonal Customer Service Shift Lead
Corpay
Vancouver, BC
Temporary
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance…
Added 6 hours ago
Client Service Representative - Manning
ATB
Manning, AB
Full-time
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 6 hours ago
Client Service Representative - St. Albert Trail North
ATB
St. Albert, AB
Full-time
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 7 hours ago
Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
Full-time
Working collaboratively as part of an interprofessional Consultation/Liaison Service within an evidence-based, trauma-informed model of care, the Social Worker provides adult-focused…
Added 7 hours ago
Sales representative-retail
Employment Solutions - Sault College
Sudbury, ON
Full-time
Permanent full-time or part-time positions so we can build careers, not just jobs
Added 8 hours ago
Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
Provincial Health Services Authority
Vancouver, BC
Full-time
Working collaboratively as part of an interprofessional Consultation/Liaison Service within an evidence-based, trauma-informed model of care, the Social Worker provides adult-focused…
Added 9 hours ago
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 9 hours ago
Associate Investment Operations Support
IG Wealth Management
MB · Manitoba, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 9 hours ago
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 9 hours ago
Portfolio Strategist
IG Wealth Management
Quebec, QC
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 9 hours ago
London Credit Card Representative
TD
London, ON
Full-time
…resolve concerns. (Preference given to those with experience in financial or service…
Added 9 hours ago
Client Service Specialist - AdminAdvantage
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
As a Client Service Specialist (Service Owner), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits. If…
Added 9 hours ago
Director, Procurement Strategy & Transformation
Manulife
Toronto, ON
Full-time
…share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada…
Added 10 hours ago
London Credit Card Representative
TD
London, ON
Full-time
…resolve concerns. (Preference given to those with experience in financial or service…
Added 10 hours ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Prince George, BC · Williams Lake, BC · Kamloops, BC · BC
Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.
Added 10 hours ago
Bilingual Auto Claims Adjuster
Wawanesa Insurance
Quebec, QC · Sept-Îles, QC · Toronto, ON · AB · Winnipeg, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Chicoutimi, QC · Dartmouth, NS · Calgary, AB · Laval, QC · Rimouski, QC · Rouyn-Noranda, QC · Trois-Rivières, QC · Drummondville, QC · Edmonton, AB (Hybrid), AB · Chomedey (Laval), Queb · North York - Toronto, ON (Hybr, ON
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 11 hours ago
Sales Support Specialist
Texcan
AB · Edmonton, AB
Full-time
Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
Added 11 hours ago
Seasonal Customer Service Shift Lead
Corpay
Vancouver, BC
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance…
Added 11 hours ago
Administrative Coordinator
Manulife
Toronto, ON
Full-time
As an Administrative Coordinator, you will fulfill varied tasks as requested, to help ensure service excellence to our Canada Retirement clients.
Added 12 hours ago
Part-Time Financial Service Representative
Money Mart
Calgary, AB
Part-time
…beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app,…
Added 13 hours ago
Store Associate (Part-Time)
Giant Tiger
Oromocto, NB
Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…

Vancity

Community and Member Specialist VCF

Vancouver, BC, Canada

Pay: This role offers a salary range of $55,300 to $71,500 per annum.
Job type: Full-time
Experience: 3+ years of experience in community engagement, member services, customer experience, communications, event coordination, or a related role
Posting language: English
Posted: Sep 15, 2026

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Original job description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Community Member Specialist, VCF, you will serve as the primary point of contact for members, guests, and community partners, providing exceptional service and support that fosters member satisfaction, engagement, and retention. You will coordinate communications, events, and programming, build meaningful relationships with community partners and stakeholders, and support the day-to-day operations of shared member spaces. As a highly visible front-line representative, you will welcome visitors, manage guest access to the building, and navigate challenging interactions using strong communication, conflict-resolution, and de-escalation skills. We are seeking an enthusiastic, relationship-focused professional who is passionate about community engagement, member experience, and creating welcoming and inclusive environments.

This is a Full-time, Permanent role based at our Vancity Community Foundation location and will report directly to the Manager, Community and Membership.

How You'll Make An Impact:

Developing and implementing internal and external communication strategies and campaigns
Building and maintaining positive relationships with members, neighbours, community organizations, and stakeholders
Planning and executing events that encourage member engagement, networking, and community connection, including supporting event setup and teardown
Facilitating programs and activities in partnership with community organizations and stakeholders
Managing front desk operations, welcoming members and guests, and supporting visitor access to the building
Delivering warm, proactive, and solution-focused service that supports member satisfaction and retention
Addressing member concerns, complaints, and challenging situations using effective conflict-resolution and de-escalation techniques
Managing member use of shared spaces and supporting day-to-day operational activities that maintain a safe, professional, inclusive, and welcoming environment

What You’ll Bring to the Team:

Post-secondary education in Communications, Community Development, Business Administration, Event Management, Marketing, or a related field
3+ years of experience in community engagement, member services, customer experience, communications, event coordination, or a related role
Demonstrated experience building relationships with diverse stakeholders and community partners
Experience planning and coordinating events, programs, or engagement activities
Strong verbal and written communication, organizational, problem-solving, and administrative skills, with the ability to manage multiple priorities and connect with a variety of audiences
Ability to safely lift and move up to 50 pounds as required for event setup, space management, and operational activities

Extra Skills That Set You Apart:

Experience working within a non-profit, community organization, or social-impact environment
Experience managing shared community or coworking spaces
Experience in conflict resolution, de-escalation, or managing member concerns in a front-line service environment

You’ll Thrive Here If You Are:

Community-Focused – Passionate about building relationships and creating positive experiences for members, guests, and community partners.
Service-Oriented – Dedicated to providing exceptional support and responding to member needs and challenging situations with care and professionalism.
Collaborative – Skilled at working with diverse groups to achieve shared goals and create inclusive community experiences.
Organized and Proactive – Able to manage multiple activities and priorities while identifying opportunities to improve member engagement, safety, and satisfaction.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $55,300 to $71,500 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package,

employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at [email protected]. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

Apply About employer

More about this job

Responsibilities

The specialist serves as the primary point of contact for members and community partners, managing front desk operations and guest access. They are also responsible for coordinating communication strategies, planning engagement events, and facilitating community programs.

Requirements

Candidates must have post-secondary education in a relevant field and at least 3 years of experience in community engagement or member services. Strong communication, conflict-resolution, and organizational skills are required to manage diverse stakeholder relationships and operational tasks.

Skills

Community engagement
Member services
Customer experience
Event coordination
Communication
Conflict resolution
De-escalation
Relationship building
Administrative skills
Problem-solving
Stakeholder management
Front desk operations
Program facilitation
Organizational skills

Benefits

Competitive rewards
Annual incentive program

Visa sponsorship

Not detected in the job text

Keywords

Community engagement
Member services
Customer experience
Event management
Communications
Business administration
Conflict resolution
De-escalation
Stakeholder relations
Front-line service
Non-profit
Social impact
Credit union
Inclusion
Social justice
Administrative support
Program coordination
Relationship management

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