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Director of Engineering - Mortgage Creditor Insurance
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Toronto, ON · Waterloo, ON
- Full-time
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Toronto, ON
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Vancity

Financial Inclusion Program Manager

Vancouver, BC, Canada

This role offers a salary range of $108,500 to $140,500 per annum. · Full-time

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Job details

Pay: This role offers a salary range of $108,500 to $140,500 per annum.
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 5+ years of experience in financial inclusion, community development, financial education, program management, social impact, or partnership development
Posting language: English
Posted: Sep 29, 2026

Original job description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Inclusion Program Manager, you will work closely with senior leadership to improve member financial confidence, resilience, and access to opportunity for members facing systemic barriers. You will advance Vancity’s financial inclusion and financial education priorities by building community partnerships, developing innovative programs, leveraging member and program insights, and identifying opportunities to expand access to trusted financial services, education, credit, and guidance. This role plays a critical part in creating inclusive pathways that strengthen financial wellbeing outcomes for members and communities. We are seeking a strategic, collaborative, and impact-driven professional who is passionate about financial inclusion, community partnerships, and creating meaningful social impact.

This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Director, Co-Ops and Local Economy. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

How You'll Make an Impact:

Leading financial inclusion programs, education initiatives, partnerships, and delivery models through their full lifecycle

Designing, implementing, evaluating, and continuously improving financial inclusion and financial education initiatives

Developing tools, frameworks, procedures, and approaches that support accessible and member-centered service delivery

Building and managing relationships with settlement organizations, community partners, financial education providers, and other intermediaries

Identifying and activating partnerships and programs that improve access to banking, credit, financial education, and trusted guidance

Advancing opportunities to embed financial inclusion into products, services, member journeys, and community partnerships

Conducting research on financial inclusion, financial resilience, newcomer banking, inclusive product design, and emerging delivery models

Analyzing member insights, program results, and market trends to generate recommendations that improve financial wellbeing outcomes

Developing briefings, reports, presentations, and communications materials for leadership, partners, and external audiences

Influencing strategic priorities through evidence-based recommendations that strengthen financial inclusion and community impact

What You’ll Bring to the Team:

Bachelor’s degree in Business, Public Policy, Community Development, Social Sciences, Economics, Finance, Education, or a related discipline

5+ years of experience in financial inclusion, community development, financial education, program management, social impact, or partnership development

Demonstrated experience designing, implementing, and evaluating programs or initiatives that improve community or member outcomes

Experience building and sustaining partnerships across community organizations, government agencies, educational institutions, or financial service providers

Strong research, analytical, and problem-solving skills with the ability to synthesize complex information into practical recommendations

Exceptional relationship management and stakeholder engagement skills

Experience developing presentations, reports, business cases, and strategic recommendations for senior leadership

Strong written and verbal communication skills with the ability to translate complex concepts into accessible content

Extra Skills That Set You Apart:

Experience working within financial services, credit unions, social finance, or impact investing environments

Knowledge of newcomer banking, financial literacy, inclusive financial products, or behavioural-informed program design

Experience leveraging partnerships to create scalable community impact initiatives

You’ll Thrive Here If You Are:

Impact-Oriented - You are motivated by creating meaningful outcomes that improve financial wellbeing and inclusion.

Relationship-Focused - You build trusted partnerships and bring people together around shared goals.

Strategic - You connect insights, opportunities, and partnerships to long-term organizational and community impact.

Collaborative - You work effectively across business units and external organizations to achieve common objectives.

Curious - You actively seek new ideas, emerging practices, and innovative approaches to improve member outcomes.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $108,500 to $140,500 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers

Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs

Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time

Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness

Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from

Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA).

This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

Lead the full lifecycle of financial inclusion and education programs, including design, delivery, evaluation, and continuous improvement. Build community partnerships, analyze member and market insights, and recommend ways to expand access to banking, credit, education, and trusted financial guidance.

Requirements

A bachelor’s degree in a relevant discipline and at least five years of experience in financial inclusion, community development, financial education, program management, social impact, or partnership development are required. Candidates should have experience designing and evaluating programs, building cross-sector partnerships, conducting research and analysis, and communicating recommendations to senior leaders.

Skills

Financial Inclusion
Program Management
Financial Education
Community Partnership Development
Program Design and Evaluation
Stakeholder Engagement
Relationship Management
Research and Analysis
Strategic Recommendations
Financial Resilience
Inclusive Product Design
Newcomer Banking
Report and Presentation Development
Communication
Member-Centered Service Delivery
Social Impact

Benefits

Annual Incentive Program
Flexible Benefits
Three to Four Weeks of Vacation
Additional Vacation Days
Two Extra Statutory Holidays
Care Days
Health and Dental Coverage
Defined Benefit Pension

Visa sponsorship

Not detected in the job text

Keywords

Financial Inclusion
Financial Education
Financial Resilience
Community Development
Program Management
Program Lifecycle
Program Design
Program Implementation
Program Evaluation
Continuous Improvement
Community Partnerships
Stakeholder Engagement
Member Insights
Market Trends
Research
Data Analysis
Inclusive Product Design
Newcomer Banking
Access to Banking
Access to Credit
Social Impact
Financial Wellbeing
Member-Centered Service Delivery
Strategic Recommendations
Business Cases
Leadership Briefings
Credit Unions
Social Finance
Impact Investing
Behavioural-Informed Program Design

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