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Added 4 mins ago
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Manager, Information Systems & Technology-Biomedical Technology
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
University degree or college diploma in Computer Science, Computer Technology, Digital Health Engineering, Healthcare Informatics, or a related health technology discipline. A graduate…
Added 4 mins ago
AG
Manager, Government & Stakeholder Relations
Alamos Gold Inc.
Toronto, ON
- Full-time
…newsletters, reports, presentations, speeches, briefing notes, digital media content, and other corporate…
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User Experience (UX) Designer
LawDepot
Remote, Canada
- Full-time
- Remote
Post-secondary education in User Experience (UX) Design, User Interface (UI) Design, Graphic Design, Digital Media, Human-Computer Interaction or an equivalent combination of education and…
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Accounting and Transaction Advisory Senior Associate (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
…change, restructuring and capital transactions, such as IPOs, and digital transformation…
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Client Advisor
RBC
Stonewall, MB
- Part-time
…customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking…
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Director, Corporate Client Group
RBC
Kingston, ON · Ottawa, ON
- Full-time
…revenue between $25MM and $100MM. As a professional relationship manager with strong business development skills and advanced financial acumen, you are responsible for new client…
Added 5 mins ago
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Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 5 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 5 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Montreal, QC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…
Added 5 mins ago
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Project Coordinator
Premier Project Consultants Ltd
Kitchener, ON
- $65,000 to $85,000 CAD / year
- Full-time
Comfortable working with digital tools and systems; proficiency in Microsoft Office (Word, Excel, Outlook) is required. Experience with project management or construction management…
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Banking Social Media Coordinator - Organic & Paid Content
BeachHead
Toronto, ON
- $41.83 to $50.2 CAD / hour
- Contract
…will help bring the employee value proposition to life across digital channels by developing compelling stories, social content, newsletters, imagery, and other marketing materials. This…
Added 5 mins ago
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ES-U26-59 Employer Engagement Specialist, Integrated Employment Service
Springboard
Toronto, ON · Scarborough, ON
- Full-time
…retention to provide clients with employment and community service experience through subsidized placements. The position also involves liaising and maintaining positive relationships with…
Added 5 mins ago
OC
Production Techgronomist
Olds College of Agriculture & Technology
Olds, AB
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Senior Manager of the Smart Farm, the Production Techgronomist represents a unique opportunity to shape the future of digital agriculture in a world-class applied research…
Added 5 mins ago
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Senior Dealer Solutions Executive
OPENLANE
Kamloops, BC
- $60,000 to $75,000 CAD / year
- Full-time
We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
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Manager, Business Finance, to join our IT Planning & Business Partnership
Hays
Toronto, ON
- Full-time
Experience developing and executing multi‑year technology or digital roadmaps and business cases building.
Added 20 mins ago
End User Support Analyst
Agriculture Financial Services Corporation
Lacombe, AB
Reporting to Manager, Team Member Experience and Service Management, the End User Support Analyst’s responsibility will include, but not limited to, effectively performing day-to-day…
Added 20 mins ago
AG
Senior Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
The role of the Senior Campaign Manager is responsible for the overall account performance and execution, as well as mentoring and training junior employees. Their goal is to provide best…
Added 20 mins ago
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Retail Sales Consultant - Part Time - Winnipeg Premium Outlet, MB
Swarovski
Winnipeg, MB
- Part-time
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
Added 20 mins ago
SG
Digital Marketing & Creative Specialist
Sun Glow Window Covering Products of Canada LTD
Toronto, ON · Greater Toronto Area, Canada
- Full-time
2+ years of experience in digital marketing, content creation, graphic design, or a similar role.
Added 20 mins ago
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Financial Services Representative (BCGEU) - Burnaby Heights
Vancity
Burnaby, BC
- Part-time
…us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our…
Added 20 mins ago
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Integration Engineer
Altis
Ottawa, ON · Greater Ottawa Metropolitan Area
- $140,000 to $147,000 CAD / year
- Full-time
We're seeking a hands-on Senior Azure Integration Specialist to support a customer-facing digital platform for a leading organization in the satellite communications industry. You'll build…
Added 35 mins ago
CT
Social Media Consultant
Canadian Tire Corporation
Toronto, ON
- Full-time
Support the Social Media Assistant Manager in executing strategic plans for organic social content on both CTR and HBC social channels, collaborating with internal teams and agencies to…
Added 35 mins ago
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Customer Service Representative
BMO
Timmins, ON
- Full-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 35 mins ago
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Personal Banking Associate
BMO
Richmond, BC
- Full-time
…channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 35 mins ago
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Retail Key Holder
Skechers
Surrey, BC
- Part-time
…environment. Whether you're looking to advance your Retail Manager career, refine your skills as a Key Holder, or grow into a Retail Management role, this opportunity offers room to thrive…

Vancity

Financial Services Representative (BCGEU) - Burnaby Heights

Burnaby, BC, Canada

This role offers a starting salary of $27.21 per hour as per the collective agreement. · Part-time

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Job details

Pay: This role offers a starting salary of $27.21 per hour as per the collective agreement.
Job type: Part-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Part-time, Permanent role based at our Burnaby Heights Community Branch (Branch 06) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education - High School Diploma (or equivalent)
Exceptional Communication Skills - Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience - Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation - Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence - Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail - Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success - Experience exceeding goals in retail or service environments.
Financial Services Background - Previous banking or advisory experience is a strong asset.
Advanced Digital Skills - Comfort with multiple platforms, CRM systems, and digital engagement tools.
Multilingual Ability - Additional languages to serve diverse communities.
Community Engagement - Volunteer or leadership experience that demonstrates connection to community values.

You’ll Thrive Here If You Are:

Member-Centric - Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven - Comfortable guiding members toward solutions that fit their goals.
Confident Presence - Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient - Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset - Eager to learn, improve, and succeed in a dynamic environment.
Accountable - Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

Welcome members, understand their needs across everyday banking, borrowing, investments, and protection, and recommend suitable products or connect them with specialists. Support members in using digital banking tools, follow through on service commitments, and comply with organizational policies while helping achieve branch sales goals.

Requirements

A high school diploma or equivalent is required, along with strong communication skills and customer service experience in retail, hospitality, or another service-oriented setting. Candidates should be comfortable working toward sales goals, learning digital tools and CRM systems, documenting interactions accurately, and following compliance procedures; banking experience is an asset.

Skills

Customer Service
Communication
Active Listening
Relationship Building
Sales
Financial Advice
Digital Banking
CRM Systems
Attention to Detail
Compliance
Risk Mitigation
Problem Solving
Follow-Up
Adaptability
Resilience
Community Engagement

Benefits

Annual Incentive Program
Flexible Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Experience
Everyday Banking
Borrowing
Investments
Protection
Financial Goals
Sales Goals
Relationship Building
Customer Service
Digital Banking
Online Banking Tools
CRM Systems
Compliance
Risk Mitigation
Member Referrals
Personalized Service
Community Engagement
Financial Resilience

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