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Added 4 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Oakville, ON
- $18 CAD / hour
- Part-time
Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
Added 4 mins ago
I
Seasonal Customer Experience Representative
Indigo
Cranbrook, BC
- Part-time
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our…
Added 5 mins ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
…fostering relations between Child Care and the larger UVic…
Added 5 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Waterloo, ON
- $17.95 CAD / hour
- Full-time
Follow all corporate policies and procedures, with a strong focus on Health & Safety, Food Safety, and proper equipment use.
Added 20 mins ago
D
Personal Finance Advisor
Desjardins
Gatineau, QC · Caisse populaire Desjardins de Gatineau
- Full-time
Participate in outreach activities and represent the caisse in the community.
Added 20 mins ago
D
Personal Finance Advisor
Desjardins
La Tuque, QC · Caisse Desjardins de La Tuque
- Full-time
Participate in outreach activities and represent the caisse in the community.
Added 35 mins ago
DC
Coordinator Construction Services
Defence Construction Canada
Cold Lake, AB
- Full-time
The duties and responsibilities listed below are representative but not all-inclusive:
Added 35 mins ago
OC
Gestionnaire de Territoire, Dermatologie, Région Québec-Est | Territory Manager - Dermatology, Eastern Quebec Region
Organon Canada
Kirkland, QC
- Full-time
…and other healthcare professionals in and beyond teaching and community hospitals and clinics, with the goal of changing prescribing behaviors, closing health care gaps and improving…
Added 36 mins ago
Project Coordinator
Hudbay Minerals
Princeton, BC
…shareholders. Exploration success and continuous improvement in safety, health, environment, and operating performance drive the company’s value. Our employees at every level of the company…
Added 36 mins ago
Environmental Services Worker - Environmental Services
Nova Scotia Health and IWK Health
Yarmouth, NS
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 36 mins ago
Food Production Worker II - Nutrition & Food Services
Nova Scotia Health and IWK Health
Bridgewater, NS
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all…
Added 49 mins ago
V
Business Development Representative - Ottawa, ON
Victaulic
Brampton, ON · Ottawa, ON · Toronto, ON · Ontario - Toronto
- Full-time
We’re looking for a Business Development Representative to join our team in Ottawa, ON. Reporting to the Manager, Business Development, you’ll play a crucial role in driving growth and…
Added 49 mins ago
O
Gestionnaire de Territoire, Dermatologie, Région Québec-Est | Territory Manager - Dermatology, Eastern Quebec Region
Organon
Kirkland, QC · CAN - Quebec - Kirkland
- Full-time
…and other healthcare professionals in and beyond teaching and community hospitals and clinics, with the goal of changing prescribing behaviors, closing health care gaps and improving…
Added 1 hour ago
NS
Environmental Services Worker - Environmental Services
Nova Scotia Health Authority
Kentville, NS
- Internship
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 1 hour ago
NS
Environmental Services Worker - Environmental Services
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Internship
Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and…
Added 1 hour ago
IH
Registered Nurse | Home Health
Interior Health Authority
Kelowna, BC
- Internship
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 1 hour ago
IH
Licensed Practical Nurse (LPN) | Acute
Interior Health Authority
Fernie, BC
- Full-time
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 1 hour ago
IH
Registered Nurse (RN) | Surgical
Interior Health Authority
Cranbrook, BC
- Internship
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 1 hour ago
IH
Registered Nurse (RN) | Perinatal
Interior Health Authority
Fernie, BC
- Full-time
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 1 hour ago
NS
Health Care Social Worker B (Bachelors) - Primary Health Care
Nova Scotia Health Authority
Dartmouth, NS
- Full-time
Previous experience working in adult community mental health preferred
Added 1 hour ago
EC
Associate Registrar, Records, Registration + Advising
Emily Carr University of Art and Design
Vancouver, BC
- $101,526 to $135,368 CAD / year
- Full-time
Enrollment in a comprehensive benefits package, including Dental Coverage, Extended Health, Disability Coverage and Life Insurance.
Added 1 hour ago
XP
Pharmaceutical Sales Rep Respiratory – Specialty and Primary Care for Windsor/London
Xediton Pharmaceuticals Inc.
London, ON
- Full-time
…for the role of Sales Representatives for Windsor/London. The representative will be responsible for developing business relationships with GPs and Specialists and other Healthcare…
Added 1 hour ago
NS
Crisis Intervener - Mental Health & Addictions
Nova Scotia Health Authority
Halifax, NS
- Full-time
Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to…
Added 1 hour ago
SI
Human Resources Assistant
Skyjack Inc.
Guelph, ON
- Full-time
Process benefit enrolment and terminations in applicable systems (health benefits, Pension and GRSP)
Added 1 hour ago
D
Regional Manager, Ontario and Northwestern Quebec
Desjardins
Toronto, ON · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…Wealth Management in your territory. You’ll serve as the primary representative of Private Wealth Management in the region and play an influential role with caisses, Desjardins Business…

Closed listing

Vancity

Financial Services Representative (BCGEU) - Downtown

Vancouver, BC, Canada

This role offers a starting salary of $27.21 per hour as per the collective agreement. · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: This role offers a starting salary of $27.21 per hour as per the collective agreement.
Job type: Full-time
Closing date: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Full-Time, Permanent role based at our Downtown Community Branch (Branch 10) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education - High School Diploma (or equivalent)
Exceptional Communication Skills - Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience - Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation - Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence - Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail - Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success - Experience exceeding goals in retail or service environments.
Financial Services Background - Previous banking or advisory experience is a strong asset.
Advanced Digital Skills - Comfort with multiple platforms, CRM systems, and digital engagement tools.
Multilingual Ability - Additional languages to serve diverse communities.
Community Engagement - Volunteer or leadership experience that demonstrates connection to community values.

You’ll Thrive Here If You Are:

Member-Centric - Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven - Comfortable guiding members toward solutions that fit their goals.
Confident Presence - Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient - Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset - Eager to learn, improve, and succeed in a dynamic environment.
Accountable - Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

About employer

More about this job

Responsibilities

Welcome members, understand their financial needs, and provide personalized guidance on everyday banking, borrowing, investments, and protection. Recommend suitable products or specialists, support members in using digital banking tools, follow through on interactions, and comply with organizational policies.

Requirements

A high school diploma or equivalent and customer service experience in retail, hospitality, or another service-oriented setting are required, along with strong communication skills and comfort working toward sales goals. Candidates should be digitally confident, detail-oriented, and able to build trust; banking experience, proven sales results, multilingual ability, and community involvement are assets.

Skills

Customer Service
Communication
Active Listening
Relationship Building
Sales
Financial Guidance
Digital Banking
CRM Systems
Attention To Detail
Compliance
Risk Mitigation
Problem Solving
Adaptability
Accountability
Member Engagement

Benefits

Annual Incentive Program
Customizable Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Service
Everyday Banking
Borrowing
Investments
Protection
Financial Guidance
Relationship Building
Sales Goals
Customer Service
Digital Banking
CRM Systems
Compliance
Risk Mitigation
Member Experience
Community Engagement
Indigenous Banking
Financial Resilience

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