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Added 1 min ago
EC
Associate Registrar, Records, Registration + Advising
Emily Carr University of Art and Design
Vancouver, BC
- $101,526 to $135,368 CAD / year
- Full-time
Added 2 mins ago
KS
Sales Representative
Kognitive Sales Solutions
Toronto, ON
- $17 to $18 CAD / hour
- Part-time
Drive brand awareness, advocacy, and new customer acquisition through meaningful one-on-one conversations
Added 17 mins ago
TG
Planet Fitness - Member Services Representative - Part Time - North York (Yonge & Sheppard)
Taymax Group
Toronto, ON
- Part-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 17 mins ago
GF
Customer Service Representative (Motivator) - Windsor Manning and Tecumseh
GoodLife Fitness
Tecumseh, ON · Windsor, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 17 mins ago
GF
Customer Service Representative (Motivator) - Waterloo Weber and University
GoodLife Fitness
Waterloo, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 18 mins ago
AA
LIVREUR
Advance Auto Parts
Drummondville, QC
- Full-time
Sales aptitude and customer service orientation
Added 18 mins ago
AA
Sales pro
Advance Auto Parts
Fredericton, NB
- $17.95 to $21.55 CAD / hour
- Full-time
Best in class customer service and DIY issue resolution
Added 31 mins ago
CC
Accountant, Material Control
Cameco Corporation
Blind River, ON
- Full-time
…create a culture where inclusion is the goal, and a diverse and representative workforce is our measure of success. Cameco is committed to providing an inclusive selection process, free…
Added 31 mins ago
FC
Représentant des ventes externes /Outside Sales Representative
Flocor Canada
Quebec, QC · Vanier, QC
- Full-time
…distribution industry. We are searching for an Outside Sales Representative for our Office and Warehouse in Quebec City, QC. The successful candidate will maximize sales within Quebec City…
Added 33 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
Morden, MB
- Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 33 mins ago
GT
Cashier (Part-Time)
Giant Tiger
Lower Sackville, NS
- Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 33 mins ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Charlottetown, PE
- Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 33 mins ago
Warehouse Associate
Sonepar
Calgary, AB
…individuals to join our dynamic Company and be part of our continued…
Added 33 mins ago
IO
Fixed Term Service Dispatcher
Irving Oil
Saint John, NB
- Full-time
…efficient service. Your goal will be to provide an exceptional customer experience by managing service requests, resolving issues, and ensuring customers receive the support they need. Your…
Added 33 mins ago
WM
Plant Manager III, Material Recovery Facility (MRF)
Waste Management, Inc. (WM)
Toronto, ON
- Full-time
Support strategic growth initiatives, operational innovation and long-term business success.
Added 1 hour ago
EC
Automotive Customer Service Rep (Bilingual: French / English) On-site
Enigma Corporation
Hamilton, ON
- Full-time
As an Automotive Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and…
Added 1 hour ago
EC
Customer Service Rep – Automotive (On-Site)
Enigma Corporation
Mississauga, ON
- Full-time
As a Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly…
Added 1 hour ago
Sales Representative, Residential Repaint
Sherwin-Williams
Welland, ON
…will secure new wholesale accounts while maintaining existing customer accounts. You will utilize professional selling tools for pre-call planning and documenting sales calls. You'll…
Added 1 hour ago
AA
Store Driver
Advance Auto Parts
Halifax, NS
- Part-time
Sales aptitude and customer service orientation
Added 2 hours ago
JG
Equipment Sales Representative
Joyful Group Ltd.
Moncton, NB
- Full-time
…expansion next year, we are hiring a high-energy Equipment Sales Representative based in Fredericton to grow with…
Added 3 hours ago
B
Customer Service Representative
BASF
Regina, SK
- Full-time
We are looking for a Customer Service Representative to join our Agricultural Solutions team in Regina.
Added 3 hours ago
AI
Sales Associate
AutoCanada Inc.
Sherwood Park, AB
- Full-time
The Automotive Sales Representative interacts with customers online, over the phone and in-person to guide them through the vehicle purchase process. With your outstanding communication and…
Added 4 hours ago
M
Ad Success Team Lead
MediaMint
Toronto, ON
- Full-time
The Ad Success Representative – Team Lead is responsible for driving operational excellence, client trust, team performance, and strategic impact across the ASR function. This role serves…
Added 5 hours ago
Flagman
RailWorks
Niagara-on-the-Lake, ON
…Rules (CROR), General Engineering Instructions or equivalent, Customer Safety Instructions, Engineering Track Standards or equivalent, and PNR company policies and procedures throughout the…
Added 9 hours ago
Pre-Planning Director
Arbor Memorial Inc
Burlington, ON
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business…

Closed listing

Vancity

Financial Services Representative (BCGEU) - Downtown

Vancouver, BC, Canada

This role offers a starting salary of $27.21 per hour as per the collective agreement. · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: This role offers a starting salary of $27.21 per hour as per the collective agreement.
Job type: Full-time
Closing date: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Full-Time, Permanent role based at our Downtown Community Branch (Branch 10) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education - High School Diploma (or equivalent)
Exceptional Communication Skills - Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience - Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation - Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence - Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail - Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success - Experience exceeding goals in retail or service environments.
Financial Services Background - Previous banking or advisory experience is a strong asset.
Advanced Digital Skills - Comfort with multiple platforms, CRM systems, and digital engagement tools.
Multilingual Ability - Additional languages to serve diverse communities.
Community Engagement - Volunteer or leadership experience that demonstrates connection to community values.

You’ll Thrive Here If You Are:

Member-Centric - Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven - Comfortable guiding members toward solutions that fit their goals.
Confident Presence - Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient - Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset - Eager to learn, improve, and succeed in a dynamic environment.
Accountable - Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

About employer

More about this job

Responsibilities

Welcome members, understand their financial needs, and provide personalized guidance on everyday banking, borrowing, investments, and protection. Recommend suitable products or specialists, support members in using digital banking tools, follow through on interactions, and comply with organizational policies.

Requirements

A high school diploma or equivalent and customer service experience in retail, hospitality, or another service-oriented setting are required, along with strong communication skills and comfort working toward sales goals. Candidates should be digitally confident, detail-oriented, and able to build trust; banking experience, proven sales results, multilingual ability, and community involvement are assets.

Skills

Customer Service
Communication
Active Listening
Relationship Building
Sales
Financial Guidance
Digital Banking
CRM Systems
Attention To Detail
Compliance
Risk Mitigation
Problem Solving
Adaptability
Accountability
Member Engagement

Benefits

Annual Incentive Program
Customizable Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Service
Everyday Banking
Borrowing
Investments
Protection
Financial Guidance
Relationship Building
Sales Goals
Customer Service
Digital Banking
CRM Systems
Compliance
Risk Mitigation
Member Experience
Community Engagement
Indigenous Banking
Financial Resilience

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