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Added 22 mins ago
Specialist, Heli-Sales
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
Full-time
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized…
Added 22 mins ago
BlackBerry Radar- Senior Manager, Strategic Accounts & Customer Success
BlackBerry
Toronto, ON · Waterloo, ON
Full-time
Added 37 mins ago
Administrative Assistant
SERVPRO of Vacaville / Dixon
Grand Rapids, MB
Full-time
This is a full-time position working hours varying between 7:00am-7:00pm, Monday–Friday, minimum of 40 hours per week. This position may require longer hours and flexibility in hours may be…
Added 37 mins ago
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
Full-time
The BC Health Workday Program is a provincial initiative with seven participating BC health organizations (FHA, IHA, ISLH, NHA, PHC, PHSA and VCHA). The program began in 2023 to implement a…
Added 37 mins ago
Project Manager I, Project Management Office, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
…safety is inherent in all aspects of this position. The Project Manager I leads and co-ordinates all aspects of the current projects undertaken by the department. The Project Manager I…
Added 37 mins ago
Project Manager - Halifax
Royal Bank of Canada
Halifax, NS
Full-time
Supporting Program Directors and Senior Managers with daily project management activities, including status reporting, JIRA management, and project documentation.
Added 37 mins ago
Project Manager - Halifax
Royal Bank of Canada
Halifax, NS
Full-time
Establish and coordinate standardized processes and procedures for all project teams within the program.
Added 37 mins ago
Associate
Royal Bank of Canada
Burlington, ON
Full-time
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Added 37 mins ago
Banquet Manager
AccorHotel
Calgary, AB
Full-time
We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Banquet Manager. Reporting to the Director of Banquets, the Banquet Manager provides…
Added 52 mins ago
Program Coordinator Lead
BGIS
London, ON
Full-time
This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not…
Added 52 mins ago
Communications Specialist
Paladin Canada
Saskatoon, SK
Full-time
Reporting to the Corporate Affairs Manager, the Communications Specialist supports the development and delivery of communications, stakeholder engagement, and public affairs initiatives…
Added 1 hour ago
Superintendent Mine Control
Rio Tinto
Labrador City, NL
Full-time
Reporting to the Manager Mine Operations and working in an exciting and unique environment within the Iron Ore Company of Canada, you will
Added 1 hour ago
Assistant General Manager of Guest Experience
Montanas BBQ & Bar
Toronto, ON · Etobicoke, ON
Full-time
…or serving the best BBQ in Canada and want to have a great time doing…
Added 2 hours ago
Office Manager
BC Legal Management Association
Burnaby, BC
Other
We are looking for an experienced Office & HR Manager to take ownership of the firm's human resources, law student recruitment and general office management functions.
Added 2 hours ago
Registered Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Emergency Nursing Orientation is a full-time program. Orientees are required to participate on a full-time basis during Level 1, 2, and 3 training periods.
Added 2 hours ago
Chef Manager
Aramark Canada
Red Deer, AB
$60,000 to $68,000 CAD / year
Full-time
Chef Manager | Long-Term Care | Red Deer, Alberta
Added 2 hours ago
General Duty Nurse (N2) - Women's Health Nursing Float - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…may be eligible to earn an additional $5.95/hour when working full-time hours within a prescribed six-month reporting period. (Effective April 1, 2025 – March 31st…
Added 2 hours ago
General Duty Nurse (N2) - Child Health - CK3 Surgery
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…may be eligible to earn an additional $5.95/hour when working full-time hours within a prescribed six-month reporting period. (Effective April 1, 2025 – March 31st…
Added 2 hours ago
Registered Nurse (N2) - Urgent Care
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Emergency Nursing Orientation is a full-time program. Orientees are required to participate on a full-time basis during Level 1, 2, and 3 training periods.
Added 2 hours ago
Registered Psychiatric Nurse N2 - Intensive Treatment Service
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…may be eligible to earn an additional $5.95/hour when working full-time hours within a prescribed six-month reporting period. (Effective April 1, 2025 – March 31st…
Added 2 hours ago
Assistant Food Service Manager - Private School
Aramark Canada
Toronto, ON
$53,045 to $55,000 CAD / year
Full-time
Aramark is recruiting an experienced Assistant Food Service Manager to support our culinary and catering operations at a private school in Toronto. This role supports our teams and daily…
Added 2 hours ago
Food Service Supervisor
Aramark Canada
Toronto, ON · North York, ON
Full-time
Time to step up your career! This is your moment to shine and lead the way for others too. We're hiring full-time Food Service Supervisors to join our passionate Food Services Team.…
Added 2 hours ago
Manager, Acquisition Operations
Loblaw Companies Limited
Toronto, ON
Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 2 hours ago
Accounting Clerk
BC Legal Management Association
Vancouver, BC
Other
We are seeking a full-time detail-oriented and tech-savvy Accounting Clerk to join our accounting team. This role reports directly to the Accounting Manager.
Added 2 hours ago
Demand Generation Marketing Manager
Sage
Toronto, ON
Full-time
As an individual contributor and reporting into a Senior Manager, you will own demand strategies and plays that improve full-funnel performance from demand generation, lead acquisition…

Vancity

Financial Services Representative (BCGEU) - Downtown

Vancouver, BC, Canada

Pay: This role offers a starting salary of $27.21 per hour as per the collective agreement.
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Full-Time, Permanent role based at our Downtown Community Branch (Branch 10) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education - High School Diploma (or equivalent)
Exceptional Communication Skills - Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience - Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation - Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence - Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail - Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success - Experience exceeding goals in retail or service environments.
Financial Services Background - Previous banking or advisory experience is a strong asset.
Advanced Digital Skills - Comfort with multiple platforms, CRM systems, and digital engagement tools.
Multilingual Ability - Additional languages to serve diverse communities.
Community Engagement - Volunteer or leadership experience that demonstrates connection to community values.

You’ll Thrive Here If You Are:

Member-Centric - Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven - Comfortable guiding members toward solutions that fit their goals.
Confident Presence - Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient - Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset - Eager to learn, improve, and succeed in a dynamic environment.
Accountable - Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

Apply About employer

More about this job

Responsibilities

Welcome members, understand their financial needs, and provide personalized guidance on everyday banking, borrowing, investments, and protection. Recommend suitable products or specialists, support members in using digital banking tools, follow through on interactions, and comply with organizational policies.

Requirements

A high school diploma or equivalent and customer service experience in retail, hospitality, or another service-oriented setting are required, along with strong communication skills and comfort working toward sales goals. Candidates should be digitally confident, detail-oriented, and able to build trust; banking experience, proven sales results, multilingual ability, and community involvement are assets.

Skills

Customer Service
Communication
Active Listening
Relationship Building
Sales
Financial Guidance
Digital Banking
CRM Systems
Attention To Detail
Compliance
Risk Mitigation
Problem Solving
Adaptability
Accountability
Member Engagement

Benefits

Annual Incentive Program
Customizable Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Service
Everyday Banking
Borrowing
Investments
Protection
Financial Guidance
Relationship Building
Sales Goals
Customer Service
Digital Banking
CRM Systems
Compliance
Risk Mitigation
Member Experience
Community Engagement
Indigenous Banking
Financial Resilience

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