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Added 7 mins ago
7805 - Assistant Store Manager FT
Lids
Mississauga, ON
$19 to $19.5 USD / hour
Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 7 mins ago
Product Manager, Salesforce Platform
Salesforce
Toronto, ON
Full-time
Digital Enterprise Technology (DET) blazes the trail of enterprise IT at Salesforce, built on the foundation of our core values - Trust, Ohana, Innovation. We own the world's foremost…
Added 7 mins ago
7811 - Sales Help
Lids
Toronto, ON
$17.6 USD / hour
Part-time
Career development opportunities and professional training programs.
Added 7 mins ago
Revenue Performance Director
Dayforce
Canada
…coaching, seller activation, process reinforcement, targeted skill development, strategic deal support, or improved adoption of existing…
Added 22 mins ago
Assistant Manager, Trade Finance Operations - Global Transactions Banking - Toronto
Scotiabank
Toronto, ON
Assist TFO manager to build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work…
Added 22 mins ago
Senior Manager, Portfolio & Product Optimization, Global Transaction Banking (12-Month Contract)
Scotiabank
Toronto, ON
As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of…
Added 22 mins ago
Web Engineering Manager & Digital Products Architect
Accenture
Toronto, ON
Full-time
A Senior Engineering Manager and Web Architect who shapes the technical direction of complex digital products while leading teams and owning delivery outcomes. You connect web architecture…
Added 22 mins ago
Senior Manager, Sales Originator (Banking & Insurance)
Accenture
Toronto, ON
Full-time
You have successfully sold large-scale Application Managed Services, Digital Operations, Cloud, and Technology Transformation engagements to Tier 1 banks, insurers, and other financial…
Added 22 mins ago
Project Manager - Halifax
RBC
Bedford, QC · Halifax, NS
Full-time
…Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance…
Added 22 mins ago
Branch Manager (Broadmead Branch)
RBC
Saanich, BC
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 22 mins ago
Relationship Manager, Business Markets
RBC
Rimouski, QC
Full-time
Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
Added 22 mins ago
Senior Relationship Manager, Commercial Financial Services
RBC
Montreal, QC · Brossard, QC
Full-time
…acquisition takes centre stage. Your finely honed solution-development skills, combined with your innate salesmanship talent, portfolio management expertise, and knack for client service,…
Added 37 mins ago
CJDD DIR - Snr Soft Dev | Must: 8+ yrs .NET Framework, C#, Azure, SQL, UI | Eval: Tech (40), UI/Integration (35), DB (20), Public Sector (5)
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
The Justice Technology Services - Digital Design Branch requires two (2) senior Software Developers with 8+ years of experience for building a modern digital information system and its…
Added 38 mins ago
Private Wealth Tax, Manager
PwC
AB
Full-time
As a PwC Private Tax Manager, you’ll work as part of a team of problem solvers, helping to solve complex business transactions, deliver high-quality client service and operational…
Added 53 mins ago
Assistant Manager
Foot Locker
Hamilton, ON
Full-time
The Assistant Manager (AM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in driving…
Added 1 hour ago
CJDD DIR - 1 QA Spec. (Snr) | Skills: 7+ yrs QA/Defect Tracking, UAT, .NET, SharePoint, JIRA/DevOps | Eval: QA (40), Tech (30), Biz (25), Public (5)
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
The Justice Technology Services - Digital Design Branch requires one (1) Senior Systems Testing/QA Specialist with 5+ years experience for building a modern digital information system and…
Added 1 hour ago
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
…the new Sectra regional shared PACS system and the Integrated Manager will play an integral role in supporting the ongoing implementation, optimization, and governance of the EPIC system…
Added 1 hour ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
As a Business Systems Analyst you will provide operational support to the Fraser Health’s Digital Patient and Provider Experience Team in the area of Integration Operations
Added 1 hour ago
Senior Manager, Major Projects Advisory
KPMG
ON · Toronto, Ontario
Full-time
…governments, and transport, education, power and utilities, digital, healthcare, energy and mining, sustainability, and Indigenous advisory. We are a team of 70 professionals within Toronto…
Added 1 hour ago
Senior Financial Specialist (SRP)
University of British Columbia
Vancouver, BC
$4,881 to $5,255 CAD / month
Full-time
The position reports to the Portfolio Finance Manager and works closely with other members of the VPRI finance team, as well as members of the administration units.
Added 1 hour ago
Operations and Client Success Manager (Short-Term Rental / Hospitality)
Huzzle
Remote, Canada
Full-time · Remote
…Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we…
Added 1 hour ago
Group Manager – Flow Monitoring
AECOM
Markham, ON
$130,000 to $160,000 CAD / year
Full-time
…of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and…
Added 2 hours ago
Communications Advisor
Langara College
Vancouver, BC
Full-time
…understand their marketing goals and collaborate with our design and digital teams to bring a diverse range of projects to life, including comprehensive marketing campaigns, publications,…
Added 2 hours ago
Coordinator, Region Office Operations, Vancouver BC
IG Wealth Management
Vancouver, BC
Internship
Join our team to engage in continuous learning and skill development in a supportive environment. Our Values: Be better; we strive for improvement in everything we do. Be accountable; we…
Added 2 hours ago
Account Manager, Commercial
Gorgias
Toronto, ON
Full-time
2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.

Vancity

Financial Services Representative (BCGEU) - Downtown

Vancouver, BC, V6C 1J8, Canada

Pay: This role offers a starting salary of $27.21 per hour as per the collective agreement.
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members – making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Full-Time, Permanent role based at our Downtown Community Branch (Branch 10) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education – High School Diploma (or equivalent)
Exceptional Communication Skills – Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience – Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation – Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence – Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail – Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success – Experience exceeding goals in retail or service environments.
Financial Services Background – Previous banking or advisory experience is a strong asset.
Advanced Digital Skills – Comfort with multiple platforms, CRM systems, and digital engagement tools.
Multilingual Ability – Additional languages to serve diverse communities.
Community Engagement – Volunteer or leadership experience that demonstrates connection to community values.

You’ll Thrive Here If You Are:

Member-Centric – Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven – Comfortable guiding members toward solutions that fit their goals.
Confident Presence – Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient – Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset – Eager to learn, improve, and succeed in a dynamic environment.
Accountable – Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

The Financial Services Representative serves as the primary point of contact for members, providing personalized financial guidance and product solutions. They are responsible for maintaining branch operations, ensuring compliance, and fostering strong member relationships through attentive service.

Requirements

Candidates must possess a high school diploma and demonstrate strong communication and customer service skills. Proficiency in digital tools and a sales-oriented mindset are essential for success in this role.

Skills

Customer service
Sales
Communication
Relationship building
Financial services
Digital banking
CRM systems
Attention to detail
Problem solving
Financial advice
Compliance
Adaptability
Multilingual

Benefits

Flexible benefit packages
Vacation
Statutory holidays
Care days
Health coverage
Dental coverage
Defined benefit pension
Annual incentive program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Banking
Customer Service
Sales
Relationship Management
CRM
Digital Banking
Compliance
Financial Advice
Investments
Borrowing
Retail
Hospitality
Living Wage Employer
Member Experience
Indigenous Banking
Financial Resilience

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