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Added 11 mins ago
Merchandiser, Hourly Part Time Afternoon
Loblaw Companies Limited
Renfrew, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 11 mins ago
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Pembroke, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 11 mins ago
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
ON · Kenora, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 11 mins ago
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
ON · Kenora, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 11 mins ago
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
ON · Kenora, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 11 mins ago
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
ON · Kenora, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 11 mins ago
Assistant Store Manager - Claire's Brandon Shoppers Mall
Claire's
Brandon, MB
$19 to $21 USD / hour
Full-time
…trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for…
Added 11 mins ago
Assistant Manager, Operations | Pacific Centre
lululemon
Vancouver, BC
Full-time
The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant…
Added 41 mins ago
Produce Assistant Department Manager Full Time Day
No Frills
Mississauga, ON
Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 41 mins ago
Deli Assistant Department Manager Full Time Day
Fortinos Supermarket Ltd
Bolton, ON
Full-time
…to change and up to the challenges provided in a fast-paced retail environment, apply…
Added 41 mins ago
Produce Assistant Department Manager Full Time Day
Fortinos Supermarket Ltd
Bolton, ON
Full-time
…to change and up to the challenges provided in a fast-paced retail environment, apply…
Added 41 mins ago
Apparel Assistant Department Manager Full Time Day
No Frills
Pembroke, ON
Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 41 mins ago
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 41 mins ago
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
King City, ON
Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 41 mins ago
Merchandiser, Hourly Full Time Day
Loblaw Companies Limited
Toronto, ON
Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
Directeur(trice) expérience client
The Home Depot Canada
Boisbriand, QC
Full-time
…customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and…
Added 1 hour ago
Operations Consultant - Full Time
sephora.com
Calgary, AB
$17 to $20 CAD / hour
Full-time
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 2 hours ago
Assistant Store Manager
Guess?, LLC.
Surrey, BC
Full-time
The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store…
Added 2 hours ago
Key Holder - Jo Malone London - Parttime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 3 hours ago
Product Guide - Seasonal
Arc'teryx Equipment
Toronto, ON
Full-time
Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Added 3 hours ago
Retail Store Manager
Best Buy Canada
Vancouver, BC · BC · Richmond, BC · Burnaby, BC
Full-time
You’ll love it here! We are hiring immediately for a retail store manager to join our team. Your passion for creating amazing customer and employee experiences, leading teams and achieving…
Added 4 hours ago
(CAN) Pharmacy Assistant
Walmart Canada
Timmins, ON
Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 4 hours ago
pharmacy assistant
Walmart Canada
Mississauga, ON
Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 4 hours ago
Pharmacy Assistant - PART TIME
Walmart Canada
Langley (District), BC · Langley, BC
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 4 hours ago
Customer Sales and Service Representative
UFA Co-operative Ltd.
AB · Red Deer County, AB
Reporting to the Assistant Store Manager, the Customer Sales and Service Representative 1 (CSSR 1) is responsible for serving and assisting customers in the selection and purchase of goods…

Vancity

Financial Services Representative (BCGEU) - Downtown

Vancouver, BC, V6C 1J8, Canada

Pay: This role offers a starting salary of $27.21 per hour as per the collective agreement.
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members – making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Full-Time, Permanent role based at our Downtown Community Branch (Branch 10) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education – High School Diploma (or equivalent)
Exceptional Communication Skills – Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience – Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation – Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence – Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail – Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success – Experience exceeding goals in retail or service environments.
Financial Services Background – Previous banking or advisory experience is a strong asset.
Advanced Digital Skills – Comfort with multiple platforms, CRM systems, and digital engagement tools.
Multilingual Ability – Additional languages to serve diverse communities.
Community Engagement – Volunteer or leadership experience that demonstrates connection to community values.

You’ll Thrive Here If You Are:

Member-Centric – Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven – Comfortable guiding members toward solutions that fit their goals.
Confident Presence – Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient – Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset – Eager to learn, improve, and succeed in a dynamic environment.
Accountable – Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

The Financial Services Representative serves as the primary point of contact for members, providing personalized financial guidance and product solutions. They are responsible for maintaining branch operations, ensuring compliance, and fostering strong member relationships through attentive service.

Requirements

Candidates must possess a high school diploma and demonstrate strong communication and customer service skills. Proficiency in digital tools and a sales-oriented mindset are essential for success in this role.

Skills

Customer service
Sales
Communication
Relationship building
Financial services
Digital banking
CRM systems
Attention to detail
Problem solving
Financial advice
Compliance
Adaptability
Multilingual

Benefits

Flexible benefit packages
Vacation
Statutory holidays
Care days
Health coverage
Dental coverage
Defined benefit pension
Annual incentive program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Banking
Customer Service
Sales
Relationship Management
CRM
Digital Banking
Compliance
Financial Advice
Investments
Borrowing
Retail
Hospitality
Living Wage Employer
Member Experience
Indigenous Banking
Financial Resilience

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