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Added 25 mins ago
M
Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
Security and identity: OAuth 2.0, OIDC, JWT, OWASP secure coding, dependency and CVE management tools such as Snyk, PII and data protection, and threat modelling.
Added 26 mins ago
FH
Social Worker (MSW), Child & Adolescent Psychiatric Stabilization Unit (CAPSU), Adolescent Psychiatric Unit (APU)
Fraser Health
Surrey, BC
- Part-time
…community practice in the fields of child and adolescent mental health, child protection, and social work practice in relation to persons with mental illness; provides training and…
Added 42 mins ago
LC
Uniformed Asset Protection Personnel
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Halifax, NS
- Part-time
Reports to: District Asset Protection Manager or Supervisor
Added 42 mins ago
LC
Uniformed Asset Protection Personnel
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- Part-time
Reports to: District Asset Protection Manager or Supervisor
Added 56 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
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- Full-time
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Added 1 hour ago
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Satellite Flight Software (FSW) Systems Engineer
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Sainte-Anne-de-Bellevue, QC
- Full-time
Update traceability links in the requirements‑management system and flag any inconsistencies to the configuration manager.
Added 1 hour ago
CN
Project Manager
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…for you! Our Chalk River location is looking for a Project Manager; apply…
Added 1 hour ago
JS
District Manager
JD Sports Canada
Montreal, QC
- Full-time
Our Retail team is looking for a District Manager - QC to join our retail team! This role will be responsible for the growth of district retail sales by demonstrating sales achievements in…
Added 1 hour ago
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Manager, Waste Program Oversight
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
…decommissioning, and long-term waste management objectives? If so, the Manager, Waste Program Oversight role at CNL is key to enabling regulatory compliance and supporting important waste…
Added 1 hour ago
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Manager, Waste Technical Services
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
…decommissioning and long-term waste management outcomes? If you do, the Manager, Waste Technical Services plays a critical role in enabling safe, efficient, and compliant waste management…
Added 1 hour ago
LJ
#2026-ITC1 – IT Coordinator
Life's Journey Inc.
Winnipeg, MB
- Internship
Adhere to Workplace Health and Safety policies and procedures at all times.
Added 1 hour ago
Scheduling Assistant
Mayfair Diagnostics
Calgary, AB
Headquartered in Calgary, Alberta, Mayfair Diagnostics has been helping people find clarity for their health for over 100 years. At our clinics in Calgary and area and Saskatchewan, our…
Added 1 hour ago
Technology- Manager, Infrastructure
Wesgroup
Vancouver, BC
We’re looking for a Manager, Infrastructure to lead the strategy, security, reliability, and evolution of Wesgroup’s technology infrastructure across a diverse operating environment.
Added 1 hour ago
NC
Customer Service Representative
Noble Corporation
Toronto, ON · Rexdale, Ontario
- Temporary
The Warehouse Coordinator provides support to the Profit Centre Manager and is responsible for day-to-day management of the warehouse The successful candidate has previous warehouse…
Added 1 hour ago
R
ServiceNow ITOM Specialist
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Saskatoon, SK
- Full-time
Configuring CMDB health Dashboard, Ci Class Manager.
Added 1 hour ago
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Wireless Sales Supervisor
Staples Canada
Pickering, ON
- Full-time
Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads…
Added 1 hour ago
SI
Wireless Sales Supervisor
Staples Inc.
Mississauga, ON
- Full-time
Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads…
Added 1 hour ago
A
Senior Systems Engineer
Aviso
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Added 1 hour ago
NC
Customer Service Representative
Noble Corporation
Toronto, ON
- Temporary
The Warehouse Coordinator provides support to the Profit Centre Manager and is responsible for day-to-day management of the warehouse The successful candidate has previous warehouse…
Added 1 hour ago
MI
Press Operator
Magna International
Markham, ON
- Full-time
Observes all legislative requirements including but not limited to Section 27 of the Occupational Health & Safety Act
Added 1 hour ago
AW
Senior Systems Engineer
Aviso Wealth
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Added 2 hours ago
YO
F Class Driver & OP Staff
YMCA of Greater Toronto
Torrance, ON
- Part-time
Work with the Facilities Manager to support vehicle maintenance and readiness.
Added 2 hours ago
A
New Accounts Administrator
Aviso
Vancouver, BC
- $46,000 to $55,000 CAD / year
- Full-time
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Added 2 hours ago
TS
Health Care Aide
The Salvation Army in Canada
AB · Edmonton, AB
- Full-time
The Health Care Aide (HCA) performs care tasks under the direction and instruction from the Licensed Practical Nurse (LPN) and specific supervision of the Unit Manager or Resident Care…
Added 2 hours ago
T
Business Intelligence and Reporting Analyst
TD
Toronto, ON · Montreal, QC
- Full-time

Vancity

Financial Services Representative (BCGEU) - Mission

Mission, BC, Canada

This role offers a starting salary of $27.21 per hour as per the collective agreement. · Full-time

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Job details

Pay: This role offers a starting salary of $27.21 per hour as per the collective agreement.
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Full-Time, Permanent role based at our Mission Community Branch (Branch 36) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education - High School Diploma (or equivalent)
Exceptional Communication Skills - Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience - Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation - Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence - Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail - Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success - Experience exceeding goals in retail or service environments.
Financial Services Background - Previous banking or advisory experience is a strong asset.
Advanced Digital Skills - Comfort with multiple platforms, CRM systems, and digital engagement tools.
Multilingual Ability - Additional languages to serve diverse communities.
Community Engagement - Volunteer or leadership experience that demonstrates connection to community values.

You’ll Thrive Here If You Are:

Member-Centric - Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven - Comfortable guiding members toward solutions that fit their goals.
Confident Presence - Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient - Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset - Eager to learn, improve, and succeed in a dynamic environment.
Accountable - Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

Welcome members, understand their everyday banking, borrowing, investment, and protection needs, and guide them to suitable products or specialists. Demonstrate digital banking tools, follow through on member interactions, and comply with organizational policies to support branch success and manage risk.

Requirements

A high school diploma or equivalent is required, along with strong communication skills and customer service experience in retail, hospitality, or another service-oriented setting. Candidates should be comfortable working toward sales goals, learning digital tools and CRM systems, documenting interactions accurately, and following compliance procedures; banking experience is an asset.

Skills

Customer Service
Sales
Communication
Active Listening
Relationship Building
Financial Needs Assessment
Financial Product Guidance
Digital Banking
CRM Systems
Attention to Detail
Compliance
Risk Mitigation
Follow-Up
Adaptability
Resilience
Community Engagement

Benefits

Annual Incentive Program
Flexible Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Experience
Everyday Banking
Borrowing
Investments
Protection
Financial Advice
Sales Goals
Relationship Building
Customer Service
Digital Banking
Online Banking Tools
CRM Systems
Compliance
Risk Mitigation
Member Needs Assessment
Product Guidance
Community Engagement
Indigenous Banking
Financial Resilience
Branch Banking

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