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Added 8 mins ago
PC
Member Experience Representative
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026.
Added 8 mins ago
AG
Bilingual CX Specialist
Amynta Group
Thornhill, ON · Toronto, ON
- Full-time
3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Added 8 mins ago
M
Director Change Enablement
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Experience in financial services, insurance or another complex regulated environment is an asset.
Added 8 mins ago
H
Office Administrative Assistant
HealthCareersInSask.ca
Swift Current, SK
- Full-time
Job Description: Provides a wide range of administrative support and coordination of clerical/financial services to a variety of department(s) and/or program(s) and/or facility(ies).
Added 8 mins ago
M
Senior Analyst, Operations Risk & Controls
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON
- Full-time
Identify operational, regulatory, customer, financial, and reputational risks associated with proposed changes.
Added 8 mins ago
M
Winter Co-op 2027 - Global Wealth & Asset Management
Manulife
Toronto, ON
- Full-time
Added 8 mins ago
M
Summer Intern 2027 - Change Management
Manulife
Toronto, ON
- Full-time
Added 23 mins ago
NB
Banking Advisor
National Bank of Canada
Kelowna, BC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 23 mins ago
AB
Business Development Representative
Agile Bookkeeping
Vernon, BC
- Full-time
As a Business Development Representative in our Vernon office, you will help build Agile's outbound pipeline by creating Sales Qualified Leads (SQLs), for Agile’s designated seller. This is…
Added 23 mins ago
AS
Financial Licensed Assistant
Allan Small Financial Group with iA Private Wealth
Toronto, ON
- Full-time
The Financial Licensed Assistant’s primary focus is to assist the advisor in the day-to-day trading and the administration of the business. To assist the advisor, manage the portfolios and…
Added 23 mins ago
NB
Loan Syndication Agency Advisor
National Bank of Canada
Montreal, QC
- Full-time
Develop strong relationships with internal and external partners, business lines, lawyers, clients and financial institutions
Added 24 mins ago
R
Senior Field Representative, Technology Service
Ricoh
Canada
- Full-time
Field Service Technician / Senior Field Representative, Technology Services
Added 24 mins ago
Office Clerk
Ricoh
Toronto, ON
The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning…
Added 38 mins ago
Functional Lead IT, SAP Payroll and Time
City of Mississauga
Mississauga, ON
Comply with all Information Technology service levels, change and version control, systems development methodology, standards, policies, audit, and financial controls.
Added 38 mins ago
SC
General Accountant - 6273E
Starling Community Services
Kitchener, ON
- Full-time
The above tasks are representative but not all inclusive.
Added 38 mins ago
UH
Senior Financial Business Manager
University Health Network
Toronto, ON
- Full-time
Contributes financial expertise by being a finance representative on Altum Health and Hospital interdisciplinary teams.
Added 53 mins ago
CO
Manager SIPA (Official Plan and Legislation)
City of Toronto
Toronto, ON
- Full-time
…organizational performance. Additionally, the Manager will take on financial stewardship responsibilities, including budget development and administration for initiatives, ensuring that…
Added 53 mins ago
HI
Country Manager, Canada
Hollister Incorporated
Aurora, ON
- Full-time
Achieve financial targets including sales, margins, cash flow.
Added 53 mins ago
AY
Client Services Coordinator
Avison Young | Canada
AB · Edmonton, AB
- Full-time
Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to…
Added 54 mins ago
Mental Health Support Worker (FT) - Mistahimaskwa House
Catholic Social Services
Edmonton, AB
…summary of driving record are conditions of employment and the financial responsibility of the…
Added 54 mins ago
D
Wealth Management Advisor
Desjardins
Châteauguay, QC · Mercier, QC
- Full-time
…members’ and clients’ needs, offer them advice that fits their financial situation and help them choose appropriate solutions to meet their financial goals. You work closely with a client…
Added 54 mins ago
C
Client Engagement Associate
CIBC
Vancouver, BC
- Full-time
…work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether…
Added 54 mins ago
A
Technology - Director / Senior Director, SAP Program Manager
Aritzia
Vancouver, BC
- Full-time
Added 1 hour ago
M
Consulting and Corporate Services Sourcing Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…consulting, internal consulting, PMO or sourcing within regulated financial services or…
Added 1 hour ago
BH
Construction Manager 3
BC Hydro
Burnaby, BC
- $158,900 to $200,900 CAD / year
- Full-time
Is appointed BC Hydro’s Representative and becomes accountable for ensuring the completion of contract work in an orderly and timely manner and in accordance with the terms and conditions…

Vancity

Financial Services Representative (BCGEU) - Mission

Burnaby, BC, V5J 0A2, Canada

This role offers a starting salary of $27.21 per hour as per the collective agreement. · Full-time

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Job details

Pay: This role offers a starting salary of $27.21 per hour as per the collective agreement.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members – making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Full-Time, Permanent role based at our Mission Community Branch (Branch 36) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education – High School Diploma (or equivalent)
Exceptional Communication Skills – Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience – Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation – Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence – Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail – Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success – Experience exceeding goals in retail or service environments.
Financial Services Background – Previous banking or advisory experience is a strong asset.
Advanced Digital Skills – Comfort with multiple platforms, CRM systems, and digital engagement tools.
Multilingual Ability – Additional languages to serve diverse communities.
Community Engagement – Volunteer or leadership experience that demonstrates connection to community values.

You’ll Thrive Here If You Are:

Member-Centric – Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven – Comfortable guiding members toward solutions that fit their goals.
Confident Presence – Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient – Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset – Eager to learn, improve, and succeed in a dynamic environment.
Accountable – Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

You will serve as the first point of contact for members, providing personalized financial guidance and support for their everyday banking, borrowing, and investment needs. Additionally, you will drive branch success by building strong relationships and helping members effectively utilize digital banking tools.

Requirements

Candidates must possess a high school diploma or equivalent and demonstrate exceptional communication and customer service skills. A sales-oriented mindset, digital proficiency, and the ability to maintain professional standards in a service-oriented environment are required.

Skills

Customer service
Sales
Communication
Relationship building
Digital banking tools
CRM systems
Financial advisory
Attention to detail
Problem solving
Interpersonal skills

Benefits

Flexible benefit packages
Generous vacation
Statutory holidays
Care days
Health coverage
Dental benefits
Defined benefit pension
Annual incentive program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Banking
Customer Service
Sales
Relationship Management
CRM
Digital Banking
Financial Resilience
Compliance
Retail
Hospitality
Member Experience
Financial Goals
Investments
Borrowing
Living Wage Employer
Defined Benefit Pension

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