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Assistant Manager - Alliston Branch, Ontario
Scotiabank
Alliston, ON
- Full-time
As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
Added 1 day ago
GC
Branch Manager II
Global Credit Union
Mississauga, ON · Clearview, ON
- Full-time
Coach & Mentor: Provide regular observational feedback and structured monthly 1:1s; specifically coaching the Assistant Branch Manager to drive service and sales excellence.
Added 1 day ago
Assistant Branch Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Burnaby, BC
We’re searching for an Assistant Branch Manager. Are you searching for new possibilities?
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Healthcare Assistant – Portmarnock / Malahide
InisCare
Malahide, ON
- Full-time
Reports To: Health Care Supervisor / Branch Manager
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Assistant Branch Manager - Office 1553
LendDirect
Kingston, ON
- Full-time
…quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move…
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Administration Assistant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
The Client Service Assistant role sits within Nesbitt Burns, the full‑service investment advisory platform within Private Wealth, supporting high‑net‑worth clients through personalized…
Added 1 day ago
KM
(sr) Branch Service Manager (Maritimes)
Konica Minolta Business Solutions (Canada) Ltd.
Dartmouth, NS
- Full-time
As a Branch Service Manager, you will play a key role in:
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Client Service Assistant, Private Wealth (Contract)
BMO
Toronto, ON
- Full-time
The Client Service Assistant supports one or more Investment Advisors (IAs) and IA Team and staff, and private wealth branch operations with day-to-day administration and provides…
Added 1 day ago
RB
Assistant Branch Manager
Royal Bank of Canada
Windsor, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
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Assistant Branch Manager
TD
Saskatoon, SK
- Full-time
Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps…
Added 2 days ago
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Financial Services Representative (BCGEU) - Main Street (9-Month Contract)
Vancity
Vancouver, BC
- Full-time
This is a Full-Time, Temporary role based at our Main Street Community Branch (Branch 09) and will report directly to the Assistant Branch Manager.
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Financial Services Representative (BCGEU) - Main Street
Vancity
Vancouver, BC
- Full-time
This is a Full-Time, Temporary role based at our Main Street Community Branch (Branch 09) and will report directly to the Assistant Branch Manager.
Added 2 days ago
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Assistant Branch Manager
RBC
Windsor, ON
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 2 days ago
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Senior Financial Services Representative - Lonsdale
Vancity
North Vancouver, BC
- Full-time
This is a Full-time, Permanent role located at Lonsdale Community Branch (Branch 72). You will report directly to the Assistant Branch Manager.
Added 2 days ago
KM
(sr) Branch Service Manager (Maritimes)
Konica Minolta Business Solutions Canada
Dartmouth, NS
- Full-time
As a Branch Service Manager, you will play a key role in:
Added 2 days ago
AC
Member Services Representative - Ste. Anne & La Broquerie Branches
Assiniboine Credit Union
La Broquerie, MB · Ste. Anne, MB
- Full-time
Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service…
Added 2 days ago
RD
Branch Operations Assistant
RBC Dominion Securities
Toronto, ON
- Full-time
The RBC Dominion Securities Management team located in Toronto is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative…
Added 2 days ago
AM
Administrative Assistant
Aplin Martin
Nanaimo, BC
- Full-time
The Administrative Assistant will ensure efficient and timely day-to-day operation of the office and provide administrative support. Working under the supervision of the Business Group…
Added 2 days ago
Assistant Manager, Tax Reporting Department (GWO)
Scotiabank
Toronto, ON
Providing prompt and accurate response to branch queries regarding client tax receipts
Added 2 days ago
OM
Events & Group Sales Manager - Time Out Market, Vancouver
Oakridge Market Limited Partnership
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
The Events & Group Sales Manager will be a crucial, dual-focused role. The main task will be to drive and manage corporate group sales to meet and exceed targets, coupled with providing…
Added 2 days ago
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Client Service Assistant
BMO
Vancouver, BC · FBT
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 3 days ago
Engagement Coordinator
Government of Alberta
AB
The Engagement and Partnerships Branch provide strategy and advice to the Minister, Deputy Minister, and the division’s Assistant Deputy Minister on internal and external stakeholder…
Added 3 days ago
RB
Branch Operations Assistant
Royal Bank of Canada
Toronto, ON
- Full-time
The RBC Dominion Securities Management team located in Toronto is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative…
Added 3 days ago
RJ
Branch Administrator
Raymond James
Vancouver, BC
- Full-time
The primary role of the Branch Administrator is to assist both the Branch Manager (BM) and Branch Compliance Supervisor (BCS) and ensure the Raymond James office is managed efficiently and…
Added 3 days ago
R
Branch Operations Assistant
RBC
Toronto, ON
- Full-time
The RBC Dominion Securities Management team located in Toronto is looking for a Branch Operations Assistant to join their team! You will provide superior service along with administrative…

Vancity

Financial Services Representative (BCGEU) - South Burnaby

Burnaby, BC, V5H 2E7, Canada

This role offers a starting salary of $27.21 per hour as per the collective agreement. · Part-time

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Job details

Pay: This role offers a starting salary of $27.21 per hour as per the collective agreement.
Job type: Part-time
Posting language: English
Posted: Sep 16, 2026

Original job description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members – making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Part-Time, Permanent role based at our South Burnaby Community Branch (Branch 17) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education – High School Diploma (or equivalent)
Exceptional Communication Skills – Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience – Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation – Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence – Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail – Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success – Experience exceeding goals in retail or service environments.
Financial Services Background – Previous banking or advisory experience is a strong asset.
Advanced Digital Skills – Comfort with multiple platforms, CRM systems, and digital engagement tools.
Multilingual Ability – Additional languages to serve diverse communities.
Community Engagement – Volunteer or leadership experience that demonstrates connection to community values.

You’ll Thrive Here If You Are:

Member-Centric – Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven – Comfortable guiding members toward solutions that fit their goals.
Confident Presence – Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient – Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset – Eager to learn, improve, and succeed in a dynamic environment.
Accountable – Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

The Financial Services Representative serves as the first point of contact for members, providing personalized banking, borrowing, and investment guidance. They are responsible for driving branch success through relationship-building and ensuring seamless member experiences while maintaining compliance with organizational policies.

Requirements

Candidates must have a high school diploma or equivalent and possess strong communication and customer service skills. Proficiency in digital tools and a sales-oriented mindset are required, with previous financial services experience considered a strong asset.

Skills

Communication
Customer service
Sales
Digital banking
CRM systems
Attention to detail
Relationship building
Financial advisory
Problem solving
Adaptability
Accountability
Interpersonal skills

Benefits

Flexible benefit packages
Generous vacation
Statutory holidays
Care days
Health coverage
Dental benefits
Defined benefit pension
Annual incentive program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Banking
Sales
Customer Service
CRM
Digital Banking
Investments
Borrowing
Compliance
Relationship Management
Financial Resilience
Indigenous Banking
Living Wage Employer
Member Experience

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