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Added 42 mins ago
Banking Advisor
National Bank of Canada
Red Deer, AB
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 42 mins ago
Banking Advisor
National Bank of Canada
Courtenay, BC
Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 2 hours ago
Human Resources Consultant
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Full-time
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Manager, Collections
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Full-time
Evaluate and implement innovative collections tools, technologies, and digital solutions.
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Project Manager, Digital Transformation and User Experience
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Full-time
In a context of accelerated digital transformation, VINCI Construction Canada is seeking a professional who can act as a bridge between business teams, IT teams, internal communications,…
Added 2 hours ago
CRM and Digital Marketing Specialist
Kia Canada
Mississauga, ON
Full-time
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Added 3 hours ago
Manager, Collections
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Full-time
Evaluate and implement innovative collections tools, technologies, and digital solutions.
Added 3 hours ago
Manager, Collections
Rogers Bank
Charlottetown, PE
Full-time
Evaluate and implement innovative collections tools, technologies, and digital solutions.
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Manager, Collections
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Added 4 hours ago
Manager, Finance, Performance & Analytics
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Alliston, ON
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Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 5 hours ago
Bilingual Customer Support Representative, BMO Insurance
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NT · Northwest Territories, Canada
Full-time
…provide clear information, guide clients to the appropriate digital tools, and ensure a seamless and efficient…
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Client Advisor
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…more, need more, deserve more. We are the home of the global digital revolution. We are…
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Technical Program Manager II
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Ottawa, ON
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CNN Digital is seeking an experienced Program Manager, Technical to oversee and drive the development, release, and continuous improvement of key products within our best-in-class digital…
Added 5 hours ago
Senior Technical Program Manager
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Manager, Technical Program Management
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CNN Digital is seeking an experienced Manager, Technical Program Management to lead program management for our Revenue & Growth vertical. This role is responsible for managing a team of…
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Senior Technical Program Manager
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CNN Digital is seeking an experienced Senior Technical Program Manager to oversee and drive the development, release, and continuous improvement of key products within our best-in-class…
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Manager, Software Development
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CNN Digital Commerce is seeking a Software Engineering Manager to lead a talented and innovative engineering team building the next generation of web applications and commerce products.…
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Personal Banking Associate
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Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
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Calgary, AB · Montreal, QC · Ottawa, ON
Full-time
As a Finance Transformation Manager, Enterprise Performance Management, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client…
Added 6 hours ago
Licensed Practical Nurse (LPN) or Research Nurse
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Events & Service Desk Coordinator
Ricoh
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Full-time
Provide on-site support to the Workplace Specialist, Events Manager, and Ricoh Site Manager for programs, services, meetings, and events. Take ownership of signage and graphics, including…
Added 7 hours ago
ECH - Manager, Marketing (12-Month Contract)
The Employee Experience Team
Vaughan, ON
Keep growing your career with continuing education support and opportunities for learning & development.
Added 7 hours ago
Estimator, Senior
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Niagara Falls, ON
$85,000 to $95,000 CAD / year
Full-time
Foster the professional growth and development of our team members.

Vancity

Financial Services Representative - Blundell Centre (6-Month Contract)

Richmond, BC, V7C 1H8, Canada

Pay: This role offers a starting salary of $27.21 per hour.
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members – making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Full-time, Temporary role based at our Blundell Centre Community Branch (Branch 88) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education – High School Diploma (or equivalent)
Exceptional Communication Skills – Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience – Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation – Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence – Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail – Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success – Experience exceeding goals in retail or service environments
Financial Services Background – Previous banking or advisory experience is a strong asset
Advanced Digital Skills – Comfort with multiple platforms, CRM systems, and digital engagement tools
Multilingual Ability – Additional languages to serve diverse communities
Community Engagement – Volunteer or leadership experience that demonstrates connection to community values

You’ll Thrive Here If You Are:

Member-Centric – Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven – Comfortable guiding members toward solutions that fit their goals.
Confident Presence – Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient – Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset – Eager to learn, improve, and succeed in a dynamic environment.
Accountable – Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

Apply About employer

More about this job

Responsibilities

You will serve as the primary point of contact for members, providing personalized financial guidance and support for their banking, borrowing, and investment needs. Additionally, you will drive branch success by promoting products and services while ensuring a welcoming and professional member experience.

Requirements

Candidates must possess a high school diploma or equivalent and demonstrate strong communication and customer service skills. Proficiency in digital tools and a sales-oriented mindset are essential for success in this role.

Skills

Customer service
Sales
Communication
Relationship building
Digital banking tools
CRM systems
Attention to detail
Financial advisory
Problem solving
Adaptability

Benefits

Flexible benefit packages
Vacation
Statutory holidays
Health coverage
Dental benefits
Defined benefit pension
Annual incentive program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Banking
Sales
Customer Experience
CRM
Digital Banking
Financial Resilience
Compliance
Relationship Management
Retail
Service-oriented
Member-centric
Financial Goals
Investment
Borrowing
Living Wage Employer

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