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Added 7 mins ago
SV
Executive Assistant
St. Vincent's Hospice
St. Vincent's, NL · St Vincent, NL
- Full-time
You don’t need to be a governance specialist. We are looking for someone with strong Executive Assistant, PA or senior administrative experience who is exceptionally organised, confident…
Added 7 mins ago
RI
Carrier Sales Representative
RXO, Inc.
Burnaby, BC
- Full-time
As a Carrier Sales Specialist at RXO, you will source, negotiate, and secure carriers to move available freight in a timely and cost-effective manner. You’ll also work on projects related…
Added 7 mins ago
Q
Power Systems Specialist I
Qualus
Bolton, ON
- Full-time
Power your future with Qualus as a Power Systems Specialist I. The Power Systems Specialist is responsible for providing technical and engineering support for field work, and office work…
Added 22 mins ago
AA
Spécialiste en dimensionnement des systèmes d'air (Analyse de Performance) / Air System Sizing Specialist (Performance Analysis)
Airbus Aircraft
Montreal, QC
- Full-time
…entre Laval (station de métro Montmorency) et Mirabel, et une application de…
Added 22 mins ago
AA
Spécialiste de la sécurité des occupants / Occupant Safety Certification Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…entre Laval (station de métro Montmorency) et Mirabel, et une application de…
Added 22 mins ago
AA
Spécialiste en charges et dynamique / Loads & Dynamics Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…publique entre Laval (station de métro Montmorency) et Mirabel et application de…
Added 22 mins ago
S
Platform and Security Growth Business Account Executive
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Our Specialist Sales team thrives on a collaborative, value-driven selling approach. If you enjoy the excitement of closing deals while contributing to a supportive team environment, you'll…
Added 52 mins ago
Quality Assurance Specialist
MDpanel
Canada
The Quality Assurance Specialist will collaborate closely with physician evaluators, serving as a key resource in ensuring medical-legal reports are complete, accurate, and meet statutory…
Added 1 hour ago
MU
Dental Hygienist
McGill University
Montreal, QC
- Full-time
(x) Prepares and distributes radiographic images electronically or on digital media (e.g., CDs) for referrals, consultations, specialist treatment, and insurance approval purposes.
Added 1 hour ago
B
Mortgage Specialist
BMO
Pointe-Claire, QC · Vaudreuil-Dorion, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
EA
Group Benefits Specialist
Effortless Admin Inc.
Edmonton, AB
- Full-time
Completing both steps will fast-track your application through our hiring process.
Added 1 hour ago
M
Sales Executive, Cloud & AI
Microsoft
Toronto, ON
- Full-time
…customers evaluate their cloud strategy, determine approaches to application and data migration and modernization, and recommend solutions that meet their requirements. You will remove…
Added 2 hours ago
JM
Mortgage Agent/ Mortgage Broker
J&G Mortgages Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…offers expertise across multiple market segments supported by specialist teams throughout the customer journey. Working with a wide range of lenders, the brokerage focuses on securing…
Added 2 hours ago
C
Associate Controls Specialist,
Carrier
Coquitlam, BC
- $43,500 to $93,500 CAD / year
- Full-time
…who want a career, not just a shift. As an Associate Controls Specialist, you are entering the industry on the ground floor with a clear path to becoming an expert. We are looking for…
Added 2 hours ago
B
Senior Counsel, Treasury and Payments Solutions
BMO
Toronto, ON · FCP
- Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Added 2 hours ago
B
Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Position: Managed Accounts Supervision Specialist
Added 2 hours ago
B
Credit Funder
BMO
Montreal, QC · HO
- Full-time
As a funding specialist, facilitates the funding process acting as a final and independent control point for legal documentation and ensures that the security/legal documentation reflects…
Added 3 hours ago
UO
Manager, Partnerships & Engagement
University of Calgary
Calgary, AB
- Full-time
…University Legal Services. The Manager supervises one Partnerships Specialist, with the expectation that the team will continue to grow. As a new position, this role is essential to…
Added 3 hours ago
UO
Research Associate, Research Centre, Faculty of Social Work
University of Calgary
Calgary, AB
- Part-time
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.
Added 3 hours ago
AC
Spécialiste Du Soutien Logistique /Logistics Support Specialist (Areospace)
Aston Carter
Longueuil, QC
- $38.5 to $45 CAD / hour
- Contract
We are seeking a detail-oriented and proactive Logistics Specialist to support the movement of engines and related components within a designated engine market. This role is responsible for…
Added 3 hours ago
AC
Payroll Specialist
Aston Carter
Calgary, AB
- $28.84 CAD / hour
- Contract
Aston Carter is partnering with a large Calgary-based organization to hire a Payroll Specialist to join their team. This is an excellent opportunity for a payroll professional who enjoys…
Added 4 hours ago
C
ServiceNow Business System Architect
CGI
Toronto, ON
- Full-time
ServiceNow Certified System Administrator or Certified Implementation Specialist (ITSM, Service Mapping, Discovery, Event Management or Software Asset Management)
Added 4 hours ago
SA
Complaint Handling Specialist
Sonova AG
Mississauga, ON
- $48,000 to $60,000 CAD / year
Complaint Management Specialist – 12 Month Contract
Added 4 hours ago
A
Specialiste Qualité
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
Job Title: Quality Control Specialist Job Description

Vancity

Financial Services Representative - West End

Vancouver, BC, Canada

This role offers a starting salary of $27.21 per hour. · Full-time

Apply About employer

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Job details

Pay: This role offers a starting salary of $27.21 per hour.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Full-time, Permanent role based at our West End Community Branch (Branch 47) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education - High School Diploma (or equivalent)
Exceptional Communication Skills - Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience - Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation - Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence - Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail - Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success - Experience exceeding goals in retail or service environments
Financial Services Background - Previous banking or advisory experience is a strong asset
Advanced Digital Skills - Comfort with multiple platforms, CRM systems, and digital engagement tools
Multilingual Ability - Additional languages to serve diverse communities
Community Engagement - Volunteer or leadership experience that demonstrates connection to community values

You’ll Thrive Here If You Are:

Member-Centric - Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven - Comfortable guiding members toward solutions that fit their goals.
Confident Presence - Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient - Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset - Eager to learn, improve, and succeed in a dynamic environment.
Accountable - Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

Welcome members, understand their financial needs, and provide personalized guidance on banking, borrowing, investments, and protection products. Support members with digital banking, follow through on service commitments, and comply with policies while contributing to branch sales goals.

Requirements

A high school diploma or equivalent is required, along with strong communication skills and customer service experience. Candidates should be comfortable working toward sales goals, learning digital tools, documenting interactions accurately, and following compliance procedures; banking experience and multilingual ability are assets.

Skills

Customer Service
Sales
Financial Needs Assessment
Relationship Building
Communication
Active Listening
Financial Guidance
Everyday Banking
Borrowing
Investments
Protection Products
Digital Banking Tools
CRM Systems
Attention to Detail
Compliance
Risk Mitigation

Benefits

Flexible Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension
Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Experience
Customer Service
Sales Goals
Relationship Building
Financial Needs Assessment
Everyday Banking
Borrowing
Investments
Protection Products
Financial Guidance
Digital Banking
CRM Systems
Compliance
Risk Mitigation
Branch Banking
Member Satisfaction
Community Engagement
Multilingual Ability

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