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Added 9 mins ago
Hotel General Manager - The Broadview Hotel
The Broadview Hotel Toronto
Toronto, ON · Greater Toronto Area, Canada
Full-time
Minimum 5 years' experience in a Hotel General Manager capacity.
Added 10 mins ago
Intermediate/Senior Engineer – Water Rides (12 Month Contract)
WhiteWater West-
Richmond, BC
Contract
…customers around the world. Reporting to the Water Rides Operations Manager, you will play a vital role in the success of the team, facilitating design and production of amusement park…
Added 10 mins ago
Marketing Manager
THE EMPIRE LIFE INS. CO
Toronto, ON · Kingston, ON
Full-time · Contract
Empire Life is looking to hire a Group Marketing Manager to join our Marketing team! We are actively seeking candidates to fill a current, open position.
Added 10 mins ago
Store Manager
Four20 Premium Market Ltd
Sylvan Lake, AB
$42,500 to $48,000 CAD / year
Full-time
Reporting to the Assistant District Manager, the Store Manager owns the day-to-day of the store and the performance of the team. You spend the majority of your time leading the floor -…
Added 10 mins ago
Store Manager
Four20 Premium Market Ltd
Beaumont, AB
$42,500 to $50,000 CAD / year
Full-time
Reporting to the Assistant District Manager, the Store Manager owns the day-to-day of the store and the performance of the team. You spend the majority of your time leading the floor -…
Added 10 mins ago
Store Manager
Four20 Premium Market Ltd
Strathmore, AB
$42,500 to $50,000 CAD / year
Full-time
Reporting to the Assistant District Manager, the Store Manager owns the day-to-day of the store and the performance of the team. You spend the majority of your time leading the floor -…
Added 10 mins ago
Store Manager
Four20 Premium Market Ltd
Canmore, AB
$46,500 to $60,000 CAD / year
Full-time
Reporting to the Assistant District Manager, the Store Manager owns the day-to-day of the store and the performance of the team. You spend the majority of your time leading the floor -…
Added 10 mins ago
Restaurant Manager
A&W Restaurants
Victoria, BC
Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 10 mins ago
Restaurant Manager
A&W Restaurants
Swift Current, SK
Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 10 mins ago
Restaurant Assistant Manager
A&W Restaurants
AB
Full-time
The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning,…
Added 10 mins ago
Restaurant Manager
A&W Restaurants
Colwood, BC
Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 10 mins ago
Production Manager - Excellence Auto Collision - Midwest
AutoCanada Inc.
Toronto, ON
$50,000 to $65,000 CAD / year
Full-time
Excellent people management skills such as leadership, employee engagement, team development, interpersonal, coaching, mentoring, and supervisory skills
Added 10 mins ago
Coordinator, Product Operations
Silk & Snow
Toronto, ON
Full-time
The Coordinator, Product Operations will report to the Manager, Product and be responsible for successfully liaising between our vendors and collaborative internal teams to ensure product…
Added 10 mins ago
Safety, Security & Response Manager
LNG Canada
Kitimat, BC
Full-time
The Safety, Security and Response Manager is a senior operational leadership position responsible for the prevention, protection and response framework across LNG Canada's operating asset.
Added 10 mins ago
Analyst, Static Data (1 Year Contract GWO)
Scotiabank
Toronto, ON
Support the Manager, Off-Boarding & Client Lifecycle Management to drive successful execution and completion of client off boards in a controlled and timely manner across GBM Canada.
Added 24 mins ago
Restaurant Manager
THE PIG Hotel | B Corp
Willow Beach, ON
Internship
As a Restaurant Manager at The PIG you must have the ability to host a room, setting the tone for a relaxed yet professional style of service that’s guaranteed to ensure our guests can sit…
Added 24 mins ago
Guest Attendant, Part Time, Line 5 (30 hrs bi-weekly)
Chartwell Retirement Residences
Lakeshore, ON
Part-time
Opportunities for leadership development and career growth
Added 24 mins ago
(CAN) Customer Service Manager
Walmart Canada
Yellowknife, NT
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 24 mins ago
Project Manager
South Bow
Calgary, AB
Full-time
We are seeking an experienced Project Manager to deliver maintenance and integrity projects with moderate complexity and cross-functional stakeholder engagement. This role is accountable…
Added 24 mins ago
Manager, Pipe Integrity
South Bow
Calgary, AB
Full-time
South Bow is seeking an experienced and diligent Manager, Pipe Integrity to lead the team responsible for the safety, reliability and compliance of our pipeline assets. Reporting to the…
Added 24 mins ago
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 24 mins ago
Patient Care Supervisor- Mental Health and Addictions- Full Time
Sault Area Hospital
Sault Ste. Marie, ON
Full-time
Sault Area Hospital is currently recruiting a Patient Care Supervisor to join our leadership team. Reporting to the Patient Care Manager, you will supervise and direct the activities of…
Added 24 mins ago
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 24 mins ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 24 mins ago
(CAN) Customer Service Manager
Walmart Canada
New Westminster, BC
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…

Vancity

Financial Services Representative - West End

Vancouver, BC, Canada

Pay: This role offers a starting salary of $27.21 per hour.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Apply About employer

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Original job description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Full-time, Permanent role based at our West End Community Branch (Branch 47) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education - High School Diploma (or equivalent)
Exceptional Communication Skills - Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience - Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation - Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence - Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail - Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success - Experience exceeding goals in retail or service environments
Financial Services Background - Previous banking or advisory experience is a strong asset
Advanced Digital Skills - Comfort with multiple platforms, CRM systems, and digital engagement tools
Multilingual Ability - Additional languages to serve diverse communities
Community Engagement - Volunteer or leadership experience that demonstrates connection to community values

You’ll Thrive Here If You Are:

Member-Centric - Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven - Comfortable guiding members toward solutions that fit their goals.
Confident Presence - Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient - Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset - Eager to learn, improve, and succeed in a dynamic environment.
Accountable - Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

Apply About employer

More about this job

Responsibilities

Welcome members, understand their financial needs, and provide personalized guidance on banking, borrowing, investments, and protection products. Support members with digital banking, follow through on service commitments, and comply with policies while contributing to branch sales goals.

Requirements

A high school diploma or equivalent is required, along with strong communication skills and customer service experience. Candidates should be comfortable working toward sales goals, learning digital tools, documenting interactions accurately, and following compliance procedures; banking experience and multilingual ability are assets.

Skills

Customer Service
Sales
Financial Needs Assessment
Relationship Building
Communication
Active Listening
Financial Guidance
Everyday Banking
Borrowing
Investments
Protection Products
Digital Banking Tools
CRM Systems
Attention to Detail
Compliance
Risk Mitigation

Benefits

Flexible Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension
Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Experience
Customer Service
Sales Goals
Relationship Building
Financial Needs Assessment
Everyday Banking
Borrowing
Investments
Protection Products
Financial Guidance
Digital Banking
CRM Systems
Compliance
Risk Mitigation
Branch Banking
Member Satisfaction
Community Engagement
Multilingual Ability

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