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Added 7 mins ago
Client Service Representative - Fort Macleod (Part Time)
ATB
Fort Macleod, AB
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 22 mins ago
M
Director of Engineering - Mortgage Creditor Insurance
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Understanding of the fundamentals of capital markets or financial services in support of our service or product offerings (or are ready to learn by doing!)
Added 1 hour ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 1 hour ago
B
Customer Service Representative
BMO
Squamish, BC
- Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 2 hours ago
M
Geomatics Internship - Major Projects - May 2027
McElhanney
Calgary, AB
- Volunteer
…of how geomatics supports major project delivery. You’ll be part of a collaborative team that values safety, learning, and professional development, with meaningful opportunities to connect…
Added 2 hours ago
ST
Territory Sales Representative
SimplyAI Talent
Surrey, BC
- Full-time
- Strong customer service and consultative selling abilities.
Added 3 hours ago
EJ
Canada Registered Branch Associate Trainee
Edward Jones
Mississauga, ON
- Full-time
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors…
Added 4 hours ago
A
Client Service Representative - Lethbridge Paramount
ATB
Lethbridge, AB
- Full-time
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 4 hours ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 4 hours ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Front Office Team as a Guest Service Representative/Reservations Agent, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes,…
Added 6 hours ago
CC
Member Services Representative (Part-time) - Semiahmoo Branch
Coast Capital Savings
Surrey, Brit
- Part-time
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify…
Added 6 hours ago
AW
Lending Advisor
Alberta Women Entrepreneurs
Calgary, AB
- Full-time
Review business plans, financial projections, and financial statements as part of the loan assessment process
Added 7 hours ago
A
Food & Beverage - Seasonal Chef de Partie (Back of House)
Aritzia
Vancouver, BC
- $25 to $35 CAD / hour
- Full-time
Aritzia is growing and our Food & Beverage team is growing with it. This is a unique opportunity to be part of the team responsible for curating and providing a world-class Commissary…
Added 7 hours ago
Bilingual Claims Adjusters - Farm/Commercial
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 8 hours ago
Bilingual Claims Technical Specialist
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 8 hours ago
T
TD Insurance, Senior Counsel
TD
Toronto, ON
- Full-time
TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of…
Added 8 hours ago
WI
Bilingual Claims Technical Specialist
Wawanesa Insurance
Montreal, QC
- Other
…that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided…
Added 8 hours ago
HI
Client Care Representative - Auto Insurance Trainee
HUB International
Tumbler Ridge, BC
- Full-time
…that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers…
Added 8 hours ago
TS
Administrative Assistant
Trottier Space Institute at McGill
Montreal, QC
- Full-time
The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched…
Added 8 hours ago
RL
Business Development Representative
Rome Logistics Group
Kitchener, ON
- Full-time
Previous B2B sales, customer service, recruitment, hospitality, retail sales, automotive sales, financial services, telecommunications, or logistics experience is an asset - but it is not…
Added 9 hours ago
C
Financial Services Representative II
CIBC
Vancouver, BC
- Full-time
…have a meaningful impact on the lives of our clients. As a Financial Services Representative, you’ll build key relationships with clients, understand their financial and personal goals,…
Added 9 hours ago
CG
AML Analyst
Canaccord Genuity Group Inc.
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 9 hours ago
B
Service Representative
BMO
Toronto, ON · FCP
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 9 hours ago
B
Administrative Associate
BMO
Surrey, BC · WSSC
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 9 hours ago
M
Drug Prior Authorization Case Manager
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Communicate claim outcomes to members, providers, pharmacies, and internal stakeholders while meeting service and turnaround time standards.

Vancity

Financial Services Representative - West End

Vancouver, BC, Canada

This role offers a starting salary of $27.21 per hour. · Full-time

Apply About employer

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Job details

Pay: This role offers a starting salary of $27.21 per hour.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Please note that schedules may include weekends, as branch hours vary by location. Before applying, please ensure you are available to work the opening hours for this branch. You can find this information here: Find a Vancity branch or ATM - Vancity.

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member experience that makes them feel heard and valued from the moment they walk through our doors.

Whether you're just starting out or bringing experience in financial services, this role is a great opportunity to build a meaningful career with Vancity. As a sales-focused role grounded in advice and relationship-building, you’ll help members achieve their goals while driving branch success. If you're eager to learn, passionate about helping people, and ready to grow with us - this could be the perfect fit.

This is a Full-time, Permanent role based at our West End Community Branch (Branch 47) and will report directly to the Assistant Branch Manager.

How You'll Make an Impact:

Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions
Understanding the full picture of each member’s needs by exploring key areas such as:
- Everyday Banking
- Borrowing
- Investments
- Protection
Providing guidance that supports members’ financial goals and connects them to the right products or specialists
Offering tips and showing members how to use our online tools so they can manage their banking on their own
Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand-offs when another team or specialist is involved
Maintaining professionalism and proactively following up to ensure member satisfaction
Following organizational policies and guidelines to stay compliant and mitigate risks

What You’ll Bring to the Team:

Education - High School Diploma (or equivalent)
Exceptional Communication Skills - Ability to listen, explain concepts clearly, and build trust through conversations
Customer Service Experience - Background in retail, hospitality, or other service-oriented roles where you’ve delivered personalized experiences
Sales Orientation - Comfortable working toward goals and offering solutions that meet member needs
Digital Confidence - Quick to learn and use technology, including CRM systems and digital banking tools
Attention to Detail - Skilled at documenting interactions accurately and following compliance procedures

Extra Skills That Set You Apart:

Proven Sales Success - Experience exceeding goals in retail or service environments
Financial Services Background - Previous banking or advisory experience is a strong asset
Advanced Digital Skills - Comfort with multiple platforms, CRM systems, and digital engagement tools
Multilingual Ability - Additional languages to serve diverse communities
Community Engagement - Volunteer or leadership experience that demonstrates connection to community values

You’ll Thrive Here If You Are:

Member-Centric - Committed to creating personalized experiences and anticipating needs.
Sales & Advice Driven - Comfortable guiding members toward solutions that fit their goals.
Confident Presence - Makes informed decisions and builds trust in every interaction.
Adaptable & Resilient - Thrives in change, stays calm under pressure, and embraces challenges.
Growth Mindset - Eager to learn, improve, and succeed in a dynamic environment.
Accountable - Takes ownership of actions and follows through consistently.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a starting salary of $27.21 per hour. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

Apply About employer

More about this job

Responsibilities

Welcome members, understand their financial needs, and provide personalized guidance on banking, borrowing, investments, and protection products. Support members with digital banking, follow through on service commitments, and comply with policies while contributing to branch sales goals.

Requirements

A high school diploma or equivalent is required, along with strong communication skills and customer service experience. Candidates should be comfortable working toward sales goals, learning digital tools, documenting interactions accurately, and following compliance procedures; banking experience and multilingual ability are assets.

Skills

Customer Service
Sales
Financial Needs Assessment
Relationship Building
Communication
Active Listening
Financial Guidance
Everyday Banking
Borrowing
Investments
Protection Products
Digital Banking Tools
CRM Systems
Attention to Detail
Compliance
Risk Mitigation

Benefits

Flexible Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension
Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Experience
Customer Service
Sales Goals
Relationship Building
Financial Needs Assessment
Everyday Banking
Borrowing
Investments
Protection Products
Financial Guidance
Digital Banking
CRM Systems
Compliance
Risk Mitigation
Branch Banking
Member Satisfaction
Community Engagement
Multilingual Ability

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