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Added 7 mins ago
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Research Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…cell biology experiments, cell culture, sample processing, and data analysis. They will also contribute to documentation of results and support of laboratory members. Experience or interest…
Added 7 mins ago
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Research Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a highly motivated, organized, and detail-oriented individual to join the Nguyen Lab as a Research Assistant. Reporting to the Principal Investigator, the Research Assistant…
Added 36 mins ago
J
2627-197 - Learning Commons Assistant – Test Centre Administrator (TS8) - Strait Area Campus
Jobbe
Port Hawkesbury, NS
- Full-time
Learning Commons Assistant - Test Center Administrator (TS8)
Added 36 mins ago
J
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Jobbe
Moncton, NB
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 1 hour ago
UR
Administrative Assistant, Commercial Real Estate
Urban Reform Realty Inc., Brokerage
Montreal, QC
- Full-time
Urban Reform Immobilier is seeking an organized, detail-oriented and dependable Administrative Assistant to support our commercial real estate brokerage team.
Added 1 hour ago
MT
Administrative assistant
Marble Trend Ltd.
Toronto, ON · North York, ON
- Full-time
Added 1 hour ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
An Anesthesia Assistant (AA) is a Registered Respiratory Therapist or a Registered Nurse who holds a Certified Clinical Anesthesia Assistant Certification from a Canadian Society of…
Added 1 hour ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
An Anesthesia Assistant (AA) is a Registered Respiratory Therapist or a Registered Nurse who holds a Certified Clinical Anesthesia Assistant Certification from a Canadian Society of…
Added 5 hours ago
S
Program Assistant, Infection Control - IPAC
Sanya’k̓ula
Burnaby, BC
- Full-time
The Program Assistant reports to a Director and serves as a vital linkage and communication source to keep the program/department informed and aligned to its priorities. The position is…
Added 5 hours ago
VA
Veterinary Reception, Client Care, Lynn Valley Animal Hospital
VCA Animal Hospitals
North Vancouver, BC
- Internship
Support the Hospital Manager with AR, data tracking, inventory, ordering, and day-to-day administrative tasks.
Added 6 hours ago
MT
administrative assistant
Marble Trend Ltd.
Toronto, ON · North York, ON
- Full-time
Added 7 hours ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
Work with the Senior Operations Assistant and Business Development Executive teams to develop and maintain the account policy and procedures. Ensure all team members follow defined…
Added 7 hours ago
SH
Admissions Clerk 4
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…is responsible for the collection of personal and financial data required for admission, ensuring standards of exceptional customer service, professionalism and accuracy are…
Added 7 hours ago
RC
Pharmacy Assistant
Rexall Care Network
Renfrew, ON
- Full-time
Added 8 hours ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 8 hours ago
S
Research Assistant (SRI) - Evaluative Clinical Sciences - Casual 2026-18867 (2026-18867)
Sunnybrook
Toronto, ON
- Other
We are currently recruiting for a casual Research Assistant to join Dr. Antoine (Tony) Eskander’s research team. Dr. Eskander is a head and neck oncologist at Sunnybrook Health Sciences…
Added 9 hours ago
Pharmacy Assistant - PT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
Preferred: Pharmacy Assistant Diploma from a recognized post-secondary institute
Added 9 hours ago
GW
Billing Administrative Assistant
Gowling WLG
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
The Toronto office is currently recruiting a Billing Administrative Assistant to coordinate and process all billing-related functions for two to three professionals in the IP (Trademark)…
Added 9 hours ago
Administrative Assistant - Schools
The Muslim Association of Canada
Mont-Royal, QC
Job Description – Administrative Assistant (Schools)
Added 10 hours ago
MB
Warehouse Supervisor: two-year contract (Sunday-Wednesday or Wednesday-Saturday, 4:30pm-3am)
Martin Brower
New Westminster, BC
- Contract
Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistant, to support candidates in exploring job opportunities, initiating applications, and…
Added 10 hours ago
ZD
Sales Assistant
Zenterra Developments
Surrey, BC
- Full-time
Zenterra is looking for a Sales Assistant. But we’ve never been interested in merely offering jobs; that is not what made us award-winning. Instead, we offer the kind of work that adds up…
Added 10 hours ago
A
Intermediate Software Engineer
AltaML
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Daily, hands-on comfort with an AI coding assistant (Claude Code or equivalent) as a core part of how you work - or you pick one up fast.
Added 10 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Advanced digital literacy and proficiency in Microsoft Office Suite; experience with data analytic tools, Meditech and other hospital information systems is an asset.
Added 11 hours ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Perth, ON
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 11 hours ago
Admissions Clerk 4
Winnipeg Regional Health Authority
Winnipeg, MB
…is responsible for the collection of personal and financial data required for admission, ensuring standards of exceptional customer service, professionalism and accuracy are…

Vancity

Member Experience Officer (BCGEU) - Downtown

Vancouver, BC, Canada

The starting hourly rate for this role is $29.71 as per the collective agreement. · Full-time

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Job details

Pay: The starting hourly rate for this role is $29.71 as per the collective agreement.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

The Member Experience Officer (MEO) will be fluent in digital tools, and guide members to deepen their awareness and ability to use Vancity’s digital services, and to promote adoption of these alternate channels. The MEO is fully functional in the traditional FSR sense and is also capable of administering some Account Manager functions.

The MEO will conduct basic member interviews to understand debts, expenses, and income streams, along with early financial planning advice. Addressing the gap in our operating model for channel fluidity and flexibility of our queue-serving staff, the MEO will toggle between in-branch line-up, MSC/telephone queues and member walk-ins/appointments to administer duties as outlined above.

This is a Full-time, Permanent position located at Downtown Community Branch (Branch 10) and reports directly to the Assistant Branch Manager.

How You'll Make an Impact:

Perform member transactions in-branch and through call center channels, leveraging multiple systems, accurately and efficiently to provide a positive member experience
Effectively prioritize what channel members across the organization most need to be served in (keeping service standard more even between calls, in-person line-up and financial advice appointments)
Onboard members to digital services/channels. Perform demonstrations of digital account opening and related product opening and accessing
Gather complete member information to both improve organizational data quality and improve our ability to communicate with and market to members digitally
Conduct basic Account Manager activities such as cashflow interviews, PAP and payroll set-ups, account openings, registered account set-ups, and onboarding credit
Uncover opportunities to refer to, and become excellent promoters of, other lines of business, they must therefore be the organization’s strongest loggers of member insights in CRM and referrals to other roles across lines of business
Be constantly cycling the members through our business development framework offering the next-best-product and next-best-service for the member’s current situation and circumstances

What You’ll Bring to the Team:

High School Diploma - General
Post Secondary Education/Diploma preferred
Experience in Financial Services Representative role is preferred, any service sector experience beneficial
Skills: Cash Handling, Customer Service, Relationship Building, Digitally Capable

You’ll Thrive Here If You Are:

A problem solver - You have an analytical mind and can multi-task to come up with solutions.
Tech-savvy - People often say you’re a quick learner and great with technology & systems.
A great communicator - You find it easy to get to know others and have great conversations.
Ready for a challenge - You have a positive attitude and are able to work in a fast-paced changing environment.
Resourceful- You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members.
A strong relationship builder- You find it easy to get to know others and build trust.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

The starting hourly rate for this role is $29.71 as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

Serve members through in-branch, telephone, and other service channels, completing transactions and account-related activities while guiding members in the use of digital services. Assess members’ basic financial needs, support account and credit onboarding, capture insights in CRM, and refer members to relevant products, services, and teams.

Requirements

A high school diploma is required, while post-secondary education is preferred; financial services representative experience is preferred, and experience in any service sector is beneficial. Candidates should be capable with digital tools and systems and demonstrate customer service, cash handling, communication, problem-solving, multitasking, and relationship-building abilities.

Skills

Cash Handling
Customer Service
Relationship Building
Digital Tools
Member Transactions
Financial Services
Financial Interviews
Cash Flow Analysis
Account Opening
Digital Onboarding
Referral Generation
CRM Data Entry
Communication
Problem Solving
Multitasking
Technology Proficiency

Benefits

Flexible Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension
Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Experience
Financial Services Representative
Member Transactions
Call Center
Telephone Queues
Digital Services
Digital Account Opening
Product Opening
Member Onboarding
Account Management
Cash Handling
Cash Flow Interviews
Pre-Authorized Payments
Payroll Setup
Registered Accounts
Credit Onboarding
Financial Planning
CRM
Member Insights
Referrals
Business Development
Next-Best Product
Customer Service
Relationship Building
Data Quality

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