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Added 9 mins ago
SH
Clerk II
Southern Health-Santé Sud
Steinbach, MB
- Full-time
…mature individual who demonstrates knowledge and skills in general office procedures while communicating in a pleasant and courteous manner when dealing with…
Added 9 mins ago
WS
Employment Consultant
WCG Services
Prince George, BC
- $54,300 CAD / year
- Full-time
…documentation requirements are being completed, and perform general oversight…
Added 9 mins ago
T
TD Insurance Governance & Control Strategy & Transformation Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national…
Added 9 mins ago
LH
2500003450 - Anesthesia Assistant
Lakeridge Health
Ajax, ON
- Internship
General Certificate of Registration with the College of Respiratory Therapists of Ontario (C.R.T.O.) or the College of Nurses of Ontario (C.N.O.);
Added 9 mins ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Working closely with the appropriate application, business, and departmental leads, the Technical Analyst will ensure that the systems and IT infrastructure are reliable, secure, compliant…
Added 10 mins ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
High school diploma or General Education Degree (GED) equivalent
Added 10 mins ago
FOH Management - Assistant General Manager
Northland Properties
Edmonton, AB
Working with the General Manager, some of your responsibilities will include:
Added 10 mins ago
P
Surveillance Operator - Opérateur de surveillance
Playground
Kahnawake 14 Réserve Indienne, QC
- $22 CAD / hour
- Part-time
…Surveillance Supervisor and includes structured instruction, practical application, observation, and ongoing performance assessment. Candidates should note that while they are applying for…
Added 23 mins ago
FN
Assistant Professor - Electrochemical Engineering
FAMU National Alumni Association
ON · Ontario, Canada
- $125,000 to $160,000 CAD / year
- Full-time
…applications for a full-time tenure stream position in the general area of electrochemical engineering. The appointment will be at the rank of Assistant Professor, with an anticipated start…
Added 23 mins ago
AH
Pharmacy Assistant
Alberta Health Services
Beaverlodge, AB
- Part-time
…and replenishment of medication inventory levels under the general supervision of Pharmacists and Pharmacy…
Added 25 mins ago
S
Peintre industriel / Industrial Painter
Smardt
Dorval, QC
- Full-time
Préparer diverses surfaces de produits ou articles généraux en vue de l’application de peinture
Added 25 mins ago
TS
Relief Residential Counsellor
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Part-time
To have working knowledge of the application and maintenance of person directed plans along with policy and procedures within the Salvation Army for each person in your specific program.
Added 25 mins ago
C
Associate Site Director (Onsite)
CNX
Chatham-Kent, ON · CAN Chatham
- Full-time
Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility…
Added 40 mins ago
H
Licensed Practical Nurse
HealthCareersInSask.ca
Yorkton, SK
- Part-time
…relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the…
Added 40 mins ago
M
Managing Director, Assistant Chief Counsel
Manulife
Toronto, ON
- Full-time
Provide general corporate advice to support the organizations investment businesses and operations
Added 40 mins ago
J
Assistant Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
…candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique…
Added 40 mins ago
J
Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
…candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique…
Added 40 mins ago
J
Maintenance Manager
JLL
Cambridge, ON
- Full-time
…candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique…
Added 40 mins ago
GM
2027 Winter Co-op - Supervisor CCA
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Oshawa, ON
- Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role.
Added 40 mins ago
GM
2027 Winter Co-op Data Engineering Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
As part of the application process, Artificial Intelligence will be used in the hiring process for this role.
Added 55 mins ago
LD
Pharmacist - Full Time
London Drugs Limited
BC · Mission, BC
- $59 CAD / hour
- Full-time
- Other
The above statements are intended to describe the general nature and level of work applicable to this position, and are not intended to be an exhaustive list of all responsibilities,…
Added 55 mins ago
HH
Senior Financial Analyst, Financial Services & Special Projects
Halton Healthcare
Oakville, ON
- Full-time
…the Hospital and its’ three supporting Foundations, including General Accounting, Accounts Payable, Accounts Receivable, Payroll, and related…
Added 1 hour ago
Front of House - Supervisor, Food Services
Northland Properties
Calgary, AB
…service and quality standards. You will be reporting to the General Manager. Our goal is to provide total guest…
Added 1 hour ago
Detailer
Driving Force Group of Companies Recruitment Team
Mississauga, ON
Maintain the general upkeep, organization, and cleanliness of the lot.
Added 1 hour ago
CNC Programmer/Machinist
Eclipse Automation
Cambridge, ON
Candidate is the owner of a Certificate of Qualification for a General Machinist or has demonstrated equivalent experience in a automation/manufacturing environment

Vancity

Member Experience Officer (BCGEU) - Downtown

Vancouver, BC, Canada

The starting hourly rate for this role is $29.71 as per the collective agreement. · Full-time

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Job details

Pay: The starting hourly rate for this role is $29.71 as per the collective agreement.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

The Member Experience Officer (MEO) will be fluent in digital tools, and guide members to deepen their awareness and ability to use Vancity’s digital services, and to promote adoption of these alternate channels. The MEO is fully functional in the traditional FSR sense and is also capable of administering some Account Manager functions.

The MEO will conduct basic member interviews to understand debts, expenses, and income streams, along with early financial planning advice. Addressing the gap in our operating model for channel fluidity and flexibility of our queue-serving staff, the MEO will toggle between in-branch line-up, MSC/telephone queues and member walk-ins/appointments to administer duties as outlined above.

This is a Full-time, Permanent position located at Downtown Community Branch (Branch 10) and reports directly to the Assistant Branch Manager.

How You'll Make an Impact:

Perform member transactions in-branch and through call center channels, leveraging multiple systems, accurately and efficiently to provide a positive member experience
Effectively prioritize what channel members across the organization most need to be served in (keeping service standard more even between calls, in-person line-up and financial advice appointments)
Onboard members to digital services/channels. Perform demonstrations of digital account opening and related product opening and accessing
Gather complete member information to both improve organizational data quality and improve our ability to communicate with and market to members digitally
Conduct basic Account Manager activities such as cashflow interviews, PAP and payroll set-ups, account openings, registered account set-ups, and onboarding credit
Uncover opportunities to refer to, and become excellent promoters of, other lines of business, they must therefore be the organization’s strongest loggers of member insights in CRM and referrals to other roles across lines of business
Be constantly cycling the members through our business development framework offering the next-best-product and next-best-service for the member’s current situation and circumstances

What You’ll Bring to the Team:

High School Diploma - General
Post Secondary Education/Diploma preferred
Experience in Financial Services Representative role is preferred, any service sector experience beneficial
Skills: Cash Handling, Customer Service, Relationship Building, Digitally Capable

You’ll Thrive Here If You Are:

A problem solver - You have an analytical mind and can multi-task to come up with solutions.
Tech-savvy - People often say you’re a quick learner and great with technology & systems.
A great communicator - You find it easy to get to know others and have great conversations.
Ready for a challenge - You have a positive attitude and are able to work in a fast-paced changing environment.
Resourceful- You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members.
A strong relationship builder- You find it easy to get to know others and build trust.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

The starting hourly rate for this role is $29.71 as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

Serve members through in-branch, telephone, and other service channels, completing transactions and account-related activities while guiding members in the use of digital services. Assess members’ basic financial needs, support account and credit onboarding, capture insights in CRM, and refer members to relevant products, services, and teams.

Requirements

A high school diploma is required, while post-secondary education is preferred; financial services representative experience is preferred, and experience in any service sector is beneficial. Candidates should be capable with digital tools and systems and demonstrate customer service, cash handling, communication, problem-solving, multitasking, and relationship-building abilities.

Skills

Cash Handling
Customer Service
Relationship Building
Digital Tools
Member Transactions
Financial Services
Financial Interviews
Cash Flow Analysis
Account Opening
Digital Onboarding
Referral Generation
CRM Data Entry
Communication
Problem Solving
Multitasking
Technology Proficiency

Benefits

Flexible Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension
Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Experience
Financial Services Representative
Member Transactions
Call Center
Telephone Queues
Digital Services
Digital Account Opening
Product Opening
Member Onboarding
Account Management
Cash Handling
Cash Flow Interviews
Pre-Authorized Payments
Payroll Setup
Registered Accounts
Credit Onboarding
Financial Planning
CRM
Member Insights
Referrals
Business Development
Next-Best Product
Customer Service
Relationship Building
Data Quality

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