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Added 16 mins ago
RB
Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues…
Added 16 mins ago
EI
Financial Systems Analyst
Ecolab Inc.
Calgary, AB
- Full-time
…reporting tools, and business processes. Reporting to the FP&A Manager, this role serves as the primary point of contact between Finance, IT, and business stakeholders to ensure financial…
Added 30 mins ago
IT Intern
Musqueam Indian Band
Vancouver, BC
Reporting to the IT Manager, the IT Help Desk Technician Intern provides frontline technical support to Musqueam staff by assisting with hardware, software, network, and communication…
Added 30 mins ago
XT
Technicien Réseau/Network Technician
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Support WAN connectivity and perimeter security tasks in coordination with XTL's network MSP, under Network Manager direction
Added 45 mins ago
B
Gestionnaire de territoire bilingue - Intervention Périphériqu (contract 12 mois)
BD
Montreal, QC · Quebec, QC · CAN Quebec - Galilee
- Full-time
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all…
Added 45 mins ago
A
Consulting Manager - Utilities Customer Experience and Transformation
Accenture
Montreal, QC
- Full-time
Work across the meter-to-cash lifecycle, from service requests and metering through billing, payments, credit and collections, and advise on how customer information systems support it.
Added 59 mins ago
M
Delivery Lead, Media Operations
Monks
Toronto, ON
- Full-time
In this role, you can expect to support both existing and new relationships with partners in an end-to-end fashion. As a strategic partner, this role will help advise and lead clients and…
Added 1 hour ago
MC
Business Transformation Project Manager
Menasha Corporation
Brampton, ON · MPC Brampton Omnihub Plant
- Full-time
…role provides hands‑on coordination, reporting, and governance support to ensuring initiatives are executed in alignment with transformation objectives, standardized delivery practices, and…
Added 1 hour ago
WF
IT Manager, Maintenance and Procurement Systems
West Fraser
Quesnel, BC · Vancouver, BC
- Full-time
We are seeking an IT Manager, Maintenance and Procurement Systems, to lead the enterprise technologies that support our operations, maintenance management, reliability, and procurement…
Added 1 hour ago
LD
Department Manager, Pharmacy
London Drugs Limited
Campbell River, BC
- $73.05 CAD / hour
- Other
London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an…
Added 1 hour ago
H
Senior Designer, ICT/Security
HDR
Calgary, AB · Toronto, ON
- Full-time
HDR has immediate openings for Senior ICT (Information & Communication Technology)/Physical Security Engineers to join our team. In this dynamic role, you’ll forge powerful relationships…
Added 1 hour ago
RB
Senior Project Manager-Regulatory, Risk Remediation
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Project Manager-Regulatory Risk Remediation is responsible for leading and coordinating regulatory risk management initiatives across the organization. This role partners with…
Added 1 hour ago
RB
Senior Manager, Risk Management & Compliance
Royal Bank of Canada
Halifax, NS · Toronto, ON
- Full-time
Global Risk Management, Information Technology (IT) Risk Management, Risk Assessments, Risk Control, Risk Framework, Risk Management, RiskMetrics, Risk Reporting
Added 1 hour ago
Richmond (3) - Keyholder
Zwilling J.A. Henckels Canada Ltd
Richmond, BC
Provide customers with exceptional service, offering insights into ZWILLING merchandise's features, materials, technology, and functionality.
Added 1 hour ago
E
Senior Project Manager IT - SaaS
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Educational Support (LinkedIn Learning, LOMA Courses and Equisoft University)
Added 1 hour ago
A
Customer Success Manager
Amadeus
Ottawa, ON
- Full-time
As a Customer Success Manager (CSM), you will own the post-sales customer lifecycle for a portfolio of airline customers. You will be responsible for driving solution adoption, customer…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
U
gas station manager
Ultramar
Toronto, ON · North York, ON
- Full-time
Added 1 hour ago
NA
Account Manager – Architecture Services B8C
NHS Ayrshire & Arran
AB · Mountain View County, AB
- Full-time
…the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI’s and SLA’s. In addition, Information security and…
Added 1 hour ago
S
HIS Training Manager - Project REACH - Temporary Full-Time - 2026-18856 (2026-18856)
Sunnybrook
Toronto, ON
- Full-time
Sunnybrook is embarking on a multi-year digital, clinical transformation project to implement a new health information system (HIS) across all campuses and satellite sites, through Project…
Added 2 hours ago
C
Associate Vice President, Corporate Finance
Co-op
Saskatoon, SK
- Full-time
…Accounting, Director, Financial Planning & Analysis, Senior Manager, Treasury & Credit and Manager, Risk & Insurance. You'll work closely with the Vice President Finance and Leaders across…
Added 2 hours ago
Q
Power Systems Specialist I
Qualus
Bolton, ON
- Full-time
…Specialist is responsible for providing technical and engineering support for field work, and office work performing engineering studies and design work and generating engineering study and…
Added 2 hours ago
MB
restaurant assistant manager
Mary Brown's Chicken
Lethbridge, AB
- Full-time
Added 2 hours ago
I
IMPONEXPO BUILDER COHORT
ImpoNexpo
Toronto, ON
- Full-time
…is designed for people who want to help build an ambitious technology company during a consequential stage of its…
Added 2 hours ago
P
Operations manager, restaurant
Petro-Canada
Chatham-Kent, ON · Chatham, ON
- Full-time

Vancity

Member Experience Officer (BCGEU) - Downtown

Vancouver, BC, Canada

The starting hourly rate for this role is $29.71 as per the collective agreement. · Full-time

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Job details

Pay: The starting hourly rate for this role is $29.71 as per the collective agreement.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

The Member Experience Officer (MEO) will be fluent in digital tools, and guide members to deepen their awareness and ability to use Vancity’s digital services, and to promote adoption of these alternate channels. The MEO is fully functional in the traditional FSR sense and is also capable of administering some Account Manager functions.

The MEO will conduct basic member interviews to understand debts, expenses, and income streams, along with early financial planning advice. Addressing the gap in our operating model for channel fluidity and flexibility of our queue-serving staff, the MEO will toggle between in-branch line-up, MSC/telephone queues and member walk-ins/appointments to administer duties as outlined above.

This is a Full-time, Permanent position located at Downtown Community Branch (Branch 10) and reports directly to the Assistant Branch Manager.

How You'll Make an Impact:

Perform member transactions in-branch and through call center channels, leveraging multiple systems, accurately and efficiently to provide a positive member experience
Effectively prioritize what channel members across the organization most need to be served in (keeping service standard more even between calls, in-person line-up and financial advice appointments)
Onboard members to digital services/channels. Perform demonstrations of digital account opening and related product opening and accessing
Gather complete member information to both improve organizational data quality and improve our ability to communicate with and market to members digitally
Conduct basic Account Manager activities such as cashflow interviews, PAP and payroll set-ups, account openings, registered account set-ups, and onboarding credit
Uncover opportunities to refer to, and become excellent promoters of, other lines of business, they must therefore be the organization’s strongest loggers of member insights in CRM and referrals to other roles across lines of business
Be constantly cycling the members through our business development framework offering the next-best-product and next-best-service for the member’s current situation and circumstances

What You’ll Bring to the Team:

High School Diploma - General
Post Secondary Education/Diploma preferred
Experience in Financial Services Representative role is preferred, any service sector experience beneficial
Skills: Cash Handling, Customer Service, Relationship Building, Digitally Capable

You’ll Thrive Here If You Are:

A problem solver - You have an analytical mind and can multi-task to come up with solutions.
Tech-savvy - People often say you’re a quick learner and great with technology & systems.
A great communicator - You find it easy to get to know others and have great conversations.
Ready for a challenge - You have a positive attitude and are able to work in a fast-paced changing environment.
Resourceful- You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members.
A strong relationship builder- You find it easy to get to know others and build trust.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

The starting hourly rate for this role is $29.71 as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

Serve members through in-branch, telephone, and other service channels, completing transactions and account-related activities while guiding members in the use of digital services. Assess members’ basic financial needs, support account and credit onboarding, capture insights in CRM, and refer members to relevant products, services, and teams.

Requirements

A high school diploma is required, while post-secondary education is preferred; financial services representative experience is preferred, and experience in any service sector is beneficial. Candidates should be capable with digital tools and systems and demonstrate customer service, cash handling, communication, problem-solving, multitasking, and relationship-building abilities.

Skills

Cash Handling
Customer Service
Relationship Building
Digital Tools
Member Transactions
Financial Services
Financial Interviews
Cash Flow Analysis
Account Opening
Digital Onboarding
Referral Generation
CRM Data Entry
Communication
Problem Solving
Multitasking
Technology Proficiency

Benefits

Flexible Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension
Annual Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Experience
Financial Services Representative
Member Transactions
Call Center
Telephone Queues
Digital Services
Digital Account Opening
Product Opening
Member Onboarding
Account Management
Cash Handling
Cash Flow Interviews
Pre-Authorized Payments
Payroll Setup
Registered Accounts
Credit Onboarding
Financial Planning
CRM
Member Insights
Referrals
Business Development
Next-Best Product
Customer Service
Relationship Building
Data Quality

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