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Added 5 hours ago
JM
FAMILY LAW LEGAL ASSISTANT/CLERK
Johnson Miller Family Lawyers
Windsor, ON
- Full-time
This is a full-time, on-site position for a Legal Assistant/Law Clerk. We are seeking a highly organized, detail-oriented, and proactive professional to provide comprehensive support to…
Added 7 hours ago
MD
Director of Training and Prevention / Dir Child & Family Services
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…functions, representing and advancing the priorities of the Assistant Commissioner through cross-division coordination, policy development, and executive-level issue resolution. The…
Added 9 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 13 hours ago
RM
Caretaker Supervisor - Administrative Assistant 3 (AESES)
Recreation Manitoba
Winnipeg, MB
- Full-time
Assist the Manager, Caretaking Services in gathering and analyzing data and identifying, planning, directing and implementing Long Term Strategic Planning for the department.
Added 18 hours ago
PC
Pharmacist – Liverpool, NS
Pharmasave Canada
Hunts Point, NS
- Full-time
…other health care professionals and provide exemplary customer service. Liverpool is 90 minutes from Halifax in the heart of the amazing South Shore. With a modern hospital, new schools, a…
Added 20 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 1 day ago
A
Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
You’ll set the vision, standards, and operating model that connect our customer-facing Help Center, internal Knowledge Base, and the self-service and in-app experiences built on them,…
Added 1 day ago
VS
PINK Manager-Toronto Eaton Centre
Victoria’s Secret & Co.
Toronto, ON
- Full-time
A Victoria’s Secret & Co PINK Manager a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role…
Added 1 day ago
VS
VS Manager-Bramalea City Center
Victoria’s Secret & Co.
Brampton, ON
- Full-time
A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role…
Added 1 day ago
B
Administrative Assistant
BPA
Calgary, AB
- Full-time
As an Administrative Assistant – Reception, you will be at the heart of our Calgary office and the first point of contact for employees, clients, visitors, and partners.
Added 1 day ago
TS
Administrative Assistant
The Salvation Army in Canada
Windsor, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 day ago
TS
Administrative Assistant
The Salvation Army Canada and Bermuda Territory
Windsor, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 day ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 1 day ago
TH
General Warehouse Associate : Various Shifts (between 5:00AM - 2:30AM) & Days (Weekdays & Weekends) AVRO FDC/SFC
The Home Depot Canada
Mississauga, ON
- Full-time
Reports to Operations Manager (OM) or Assistant Manager (AM) depending on location
Added 1 day ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 1 day ago
RP
Pharmacy Client Engagement Representative
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $46,398 to $50,000 CAD / year
- Full-time
Reporting to Manager, Pharmacy Patient Contact Centre, the Pharmacy Client Engagement Representative will be responsible for contacting and engaging Rexall pharmacy clients, client’s…
Added 2 days ago
TH
General Warehouse Associate : Various Shifts (between 5:00AM - 2:30AM) & Days (Weekdays & Weekends) AVRO FDC/SFC
The Home Depot
Canada
- Full-time
Reports to Operations Manager (OM) or Assistant Manager (AM) depending on location
Added 2 days ago
Partner Care Associate PT
Power to Change
Abbotsford, BC
You have customer service and/or call center experience
Added 2 days ago
Partner Care Associate
Power to Change
Abbotsford, BC
You have customer service and/or call center experience
Added 2 days ago
D
Executive Administrative Assistant-Office Manager, Capital Markets
Desjardins
Calgary, AB
- Full-time
As an Executive Administrative Assistant-Office Manager, you carry out a wide variety of administrative duties as required by daily operations of the Calgary Capital Markets team. Reporting…
Added 2 days ago
P
Assistant Store Manager
Pandora
Montreal, QC · Anjou, QC
- $24.3 to $30.35 CAD / hour
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
Added 2 days ago
P
Assistant Store Manager
Pandora
Montreal, QC · Anjou, QC
- Full-time
The Assistant Store Manager (ASM) will be the ultimate Pandora Fan. As the ASM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering…
Added 2 days ago
RPN BSO
Southbridge Healthcare LP
London, ON
…safe, healthy, and happy. Reporting to the Director of Care and Assistant Director of Care our BSO – RPN will contribute by sharing behavioral support to the residents, demonstrate…
Added 2 days ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 2 days ago
LC
Centre de jardinage Assistant Gérant/Superviseur temps partiel jour
Loblaw Companies Limited
Montreal, QC
- Part-time
"Nous recherchons des responsables talentueux et passionnés qui possèdent de bons antécédents en matière d’excellence du service à la clientèle et d’augmentation des ventes.

Vancity

Member Experience Officer (BCGEU) - Downtown

Vancouver, BC, V6C 1J8, Canada

The starting hourly rate for this role is $29.71 as per the collective agreement. · Full-time

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Job details

Pay: The starting hourly rate for this role is $29.71 as per the collective agreement.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

The Member Experience Officer (MEO) will be fluent in digital tools, and guide members to deepen their awareness and ability to use Vancity’s digital services, and to promote adoption of these alternate channels. The MEO is fully functional in the traditional FSR sense and is also capable of administering some Account Manager functions.

The MEO will conduct basic member interviews to understand debts, expenses, and income streams, along with early financial planning advice. Addressing the gap in our operating model for channel fluidity and flexibility of our queue-serving staff, the MEO will toggle between in-branch line-up, MSC/telephone queues and member walk-ins/appointments to administer duties as outlined above.

This is a Full-time, Permanent position located at Downtown Community Branch (Branch 10) and reports directly to the Assistant Branch Manager.

How You'll Make an Impact:

Perform member transactions in-branch and through call center channels, leveraging multiple systems, accurately and efficiently to provide a positive member experience
Effectively prioritize what channel members across the organization most need to be served in (keeping service standard more even between calls, in-person line-up and financial advice appointments)
Onboard members to digital services/channels. Perform demonstrations of digital account opening and related product opening and accessing
Gather complete member information to both improve organizational data quality and improve our ability to communicate with and market to members digitally
Conduct basic Account Manager activities such as cashflow interviews, PAP and payroll set-ups, account openings, registered account set-ups, and onboarding credit
Uncover opportunities to refer to, and become excellent promoters of, other lines of business, they must therefore be the organization’s strongest loggers of member insights in CRM and referrals to other roles across lines of business
Be constantly cycling the members through our business development framework offering the next-best-product and next-best-service for the member’s current situation and circumstances

What You’ll Bring to the Team:

High School Diploma – General
Post Secondary Education/Diploma preferred
Experience in Financial Services Representative role is preferred, any service sector experience beneficial
Skills: Cash Handling, Customer Service, Relationship Building, Digitally Capable

You’ll Thrive Here If You Are:

A problem solver – You have an analytical mind and can multi-task to come up with solutions.
Tech-savvy – People often say you’re a quick learner and great with technology & systems.
A great communicator – You find it easy to get to know others and have great conversations.
Ready for a challenge – You have a positive attitude and are able to work in a fast-paced changing environment.
Resourceful– You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members.
A strong relationship builder– You find it easy to get to know others and build trust.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

The starting hourly rate for this role is $29.71 as per the collective agreement. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

The Member Experience Officer performs member transactions and provides financial advice across in-branch, telephone, and digital channels. They are responsible for onboarding members to digital services, gathering data, and identifying opportunities for referrals and product solutions.

Requirements

The role requires a high school diploma, with post-secondary education preferred. Candidates should have experience in a financial services or service sector role, along with strong communication and technical skills.

Skills

Cash handling
Customer service
Relationship building
Digital literacy
Financial planning
Problem solving
Communication
Multi-tasking
CRM
Data entry
Account management
Digital onboarding

Benefits

Flexible benefit packages
Generous vacation
Statutory holidays
Care days
Health and dental benefits
Defined benefit pension

Visa sponsorship

Not detected in the job text

Keywords

Credit union
Financial services
Member experience
Digital services
Account management
Cash handling
CRM
Financial planning
Business development
Customer service
Banking
Onboarding
Data quality
Referrals
Living wage employer

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