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Added 12 mins ago
CH
Area Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
As our Director of Sales and Catering, you will be the driving force behind the strategic planning and execution of sales and catering initiatives across our three independent, boutique…
Added 42 mins ago
MC
Director of Sales – Experiential Marketing & Custom Fabrication
Multinational Corporation
Toronto, ON
- Full-time
Are you a passionate sales leader with deep roots in experiential marketing, agency services, or creative custom fabrication? We are seeking a highly driven Director of Sales to lead our…
Added 42 mins ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
Exposure to indirect and sales tax workstreams emerging within the practice
Added 5 hours ago
H
Assistant Marketing Manager
Hytera
Toronto, ON
- Full-time
Reports to: Canada Sales Director and Marketing Director, Americas
Added 6 hours ago
BC
Moncler Team Lead - Yorkdale Shopping Centre, Toronto
BoF Careers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Team Lead, you will be an ambassador of the Brand. You will assist the Store Director/Store Manager and/or Client Advisor Manager (CAM) to coach and develop the team, build Client…
Added 6 hours ago
VA
Captain, CRJ (Domestic)
Voyageur Aviation
North Bay, ON
- Full-time
As a key member of the Flight Operations team, the Captain (CRJ) will report to the Director, Flight Operations and will be responsible for the safe and efficient operation of our Domestic…
Added 7 hours ago
SL
Sr. Financial Analyst, Financial Analysis & Planning
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Director, Reporting & Analysis, this role is responsible for preparing & supporting management reporting, forecasting, and business and strategic planning and analysis for…
Added 7 hours ago
VA
Domestic Captain, Dash 8-300
Voyageur Aviation
North Bay, ON
- Full-time
As a key member of the Flight Operations team, the Captain (DASH 8 300) will report to the Director, Flight Operations, and will be responsible for the safe and efficient operation of our…
Added 9 hours ago
J
Chargé de Programme en évènementiel
JPdL
Montreal, QC
- Full-time
Supervisor: National Director of Operations, DMC division
Added 10 hours ago
QR
SALES PRICING SUPERVISOR
Quincaillerie Richelieu
Montreal, QC
- Full-time
Reporting to the Director of Pricing Management and Data Analysis, you will supervise, support, and develop a team of three to five employees. You will use various tools and business levers…
Added 10 hours ago
PB
Senior Director of Planning and Allocation
Psycho Bunny
QC · Saint-Laurent, QC
- Full-time
Senior Director, Planning and Allocations - Montreal (onsite)
Added 10 hours ago
A
Apparel Junior Designer/Designer/Senior Designer
Ardene
Laval, QC
- Full-time
Reporting to the Design Director, the Junior Designer / Designer / Senior Designer will be responsible for the creation and development of all designs aligned to the concept direction and…
Added 10 hours ago
A
District Supervisor (Eastern GTA & Durham Region)
Ardene
Brampton, ON
- Full-time
…responsible for overseeing multiple Ardene stores, driving sales and operational performance to achieve financial targets, and ensuring the effective execution of merchandising and…
Added 14 hours ago
OL
Math Education Coordinator
Oxford Learning Stoney Creek
Oakville, ON
- Part-time
You will work directly with the Centre Director as a key staff member with the following responsibilities:
Added 17 hours ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
Reporting to the Commercial Director, the Outside Sales Representative will work closely with the management team and be responsible for purchasing scrap metal products from dealerships and…
Added 17 hours ago
AI
Site Manager
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
…recycling, decommissioning and demolition, automotive parts sales and recycling, welded assembly manufacturing, construction waste recycling, and the production of customized industrial and…
Added 17 hours ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
…metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial…
Added 17 hours ago
E
Manager, Marketing & Demand Generation
EERS
Montreal, QC
- Full-time
…demand-generation engine - generating and converting leads, managing the sales pipeline, and partnering directly with the Director of Commercialization to close business - while directing…
Added 18 hours ago
SA
Director of Restaurant Operations
SSP America
Richmond, BC
- Full-time
SSP America is seeking an accomplished Director of Operations to lead a complex, multi-brand food and beverage operation at Bradley International Airport (BDL).
Added 21 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Develop and implement scalable sales processes, account planning models, and operational playbooks to support business growth.
Added 1 day ago
CH
Director of Sales and Marketing - Element by Westin - Downtown - Calgary, AB
Concord Hospitality Enterprises
AB · Calgary, AB
- Full-time
The Element by Westin Calgary Downtown and Concord Hospitality is seeking a driven and strategic Director of Sales and Marketing to lead our sales efforts and elevate our market presence.…
Added 1 day ago
C
Temporary Sales Associate
Coach
Mississauga, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 day ago
Director, Client Lifecycle Management and AML Compliance
GardaWorld
Toronto, ON
Working closely with AML leadership, Sales, Operations, Legal, Finance, IT, and other key stakeholders, the Director supports business growth while maintaining a strong and effective…
Added 1 day ago
R-
Merchandise Buyer, Footwear
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Contract
…fashion and emerging trends with a strong understanding of sales, margin and customer insights to make smart product decisions throughout the…
Added 1 day ago
Director, Performance Marketing
Brex
Vancouver, BC
…Brand Marketing, and works cross-functionally with Product, Sales, Business Development, and Design to drive growth and build…

Vancity

Senior Director, Contact Centre Experience

Surrey, BC, Canada

This role offers a salary range of $165,500 to $204,435 per annum. · Full-time

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Job details

Pay: This role offers a salary range of $165,500 to $204,435 per annum.
Job type: Full-time
Apply by: Nov 15, 2026
Experience: 10+ years of progressive leadership experience in financial services, contact centre or branch distribution, sales and advice, or a comparably complex customer-facing organization.
Posting language: English
Posted: Oct 16, 2026

Original job description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Senior Director, Contact Centre Experience, you will provide enterprise-level leadership for the strategic growth, service delivery, and evolution of Vancity’s Member Service Centre into a high-performing, advice-led distribution channel.

You will lead the centre-wide sales and advice strategy across Member Care and Card Services while aligning advisory and specialist channels around shared member, growth, and business outcomes. We are looking for a strategic and commercially minded financial services leader who can lead through leaders, influence across a complex organization, and champion needs-based advice and exceptional member experiences.

This is a Full-time, Permanent role based at our Surrey Central City office and will report directly to the VP, Inclusive Banking, Alternate Channels. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

How You'll Make an Impact:

Set and execute the Member Service Centre’s sales and advice strategy, priorities, targets, and performance measures.
Lead an integrated distribution channel that drives revenue, digital sales, specialist referrals, relationship growth, and exceptional member experiences.
Advance needs-based advice and sales excellence across Member Care and Card Services, aligned with conduct, compliance, and risk requirements.
Build strong enterprise partnerships to improve campaigns, member journeys, lead conversion, specialist handoffs, and digital experiences.
Use insights to guide decisions, investments, and channel improvements.
Develop leaders and align growth plans with workforce capacity, technology, operations, and organizational priorities.

What You’ll Bring to the Team:

Post-secondary education in business, finance, leadership, marketing, or a related field, or an equivalent combination of education and experience.
10+ years of progressive leadership experience in financial services, contact centre or branch distribution, sales and advice, or a comparably complex customer-facing organization.
Proven experience leading leaders and large, multi-team portfolios.
A strong track record of delivering sustainable revenue, relationship growth, product results, and member value through distribution strategies and channel change.
Strong commercial judgement and the ability to influence senior partners, use data to make decisions, and navigate regulated environments.

Extra Skills That Set You Apart:

Leading significant omnichannel, contact centre, or advice-led distribution transformation within a financial institution.
Holding a relevant leadership, financial services, risk, or change management designation.

You’ll Thrive Here If You Are:

Member-focused - You place members’ financial well-being at the centre of strategy, advice, service, and growth decisions.
Strategic and commercially minded - You translate enterprise priorities into clear channel plans, measurable outcomes, and sustainable financial results.
Collaborative and influential - You build trusted senior partnerships and align diverse teams around shared outcomes.
Inclusive and people-centred - You create accountability while coaching leaders, developing talent, and supporting an inclusive workplace.
Decisive and balanced - You exercise sound judgement when navigating growth, service quality, employee capacity, risk, compliance, and long-term objectives.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $165,500 to $204,435 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

** Posting Deadline: Friday November 6th, 2026, at 3:00pm**

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned overtime.
Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free, and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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More about this job

Responsibilities

Lead the Member Service Centre’s sales and advice strategy across Member Care and Card Services, developing an integrated distribution channel that supports revenue growth, digital sales, referrals, and exceptional member experiences. Build enterprise partnerships, use insights to guide channel improvements, and develop leaders while aligning workforce capacity, technology, operations, and business priorities.

Requirements

Requires post-secondary education in business, finance, leadership, marketing, or a related field, or equivalent education and experience, plus 10 or more years of progressive leadership experience in financial services or a comparable customer-facing organization. Candidates should have experience leading large, multi-team portfolios and a record of delivering sustainable revenue and relationship growth, with strong commercial judgment, influence, data-driven decision-making, and ability to work in regulated environments.

Skills

Strategic Leadership
Contact Centre Management
Sales Strategy
Needs-Based Advice
Financial Services
Distribution Strategy
Revenue Growth
Relationship Growth
Omnichannel Transformation
Member Experience
Data-Driven Decision-Making
Commercial Judgment
Risk Management
Regulatory Compliance
Change Management
Leadership Development

Benefits

Annual Incentive Program
Flexible Benefits
Vacation
Additional Statutory Holidays
Care Days
Health Insurance
Dental Insurance
Defined Benefit Pension

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Member Service Centre
Contact Centre
Member Care
Card Services
Sales Strategy
Advice Strategy
Needs-Based Advice
Distribution Channel
Digital Sales
Specialist Referrals
Relationship Growth
Member Experience
Omnichannel Transformation
Campaigns
Member Journeys
Lead Conversion
Digital Experiences
Performance Measures
Workforce Capacity
Technology
Operations
Risk Management
Compliance
Regulated Environment
Change Management

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