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Added 8 mins ago
SP
Bilingual Customer Success Manager (French/English-Speaking)
Salesforce Partner Canada
Montreal, QC
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 8 mins ago
PM
Project Manager
POD Marketing
Calgary, AB
- $57,000 to $65,000 CAD / year
- Full-time
…personalities to find solutions. Experience in website projects or digital marketing is an asset, along with a willingness to learn, openness to feedback, and a collaborative approach to…
Added 1 hour ago
SQ
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sunlife Québec
Rimouski, QC
- Full-time
…experience, receive personalized coaching and access cutting-edge digital tools – while embarking on an exciting learning journey with meaningful opportunities for growth and development.…
Added 1 hour ago
C
Consulting Manager-Scrum Master, Life Sciences w/ Manufacturing exp. Consulting
Cognizant
Halifax, NS
- Full-time
Level: Manager/ Location: Halifax (Work Model: Hybrid)
Added 1 hour ago
H
PPC Manager
Huzzle
Remote, Canada
- Full-time
- Remote
We are looking for an experienced and results-driven PPC Manager (Pay-Per-Click Manager) to join a growing digital marketing team.
Added 1 hour ago
Technical Services Manager
Rentokil Initial
Vancouver, BC
…quality. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and…
Added 1 hour ago
Technical Services Manager
Rentokil Initial
Surrey, BC
…quality. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and…
Added 1 hour ago
RB
Financing Specialist
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
…Relationship Team, and strategic partner to the Commercial Account Manager, managing the credit process will enable enhanced client-facing…
Added 2 hours ago
JG
Marketing Business Development Manager
Jupiter Global Bio-Research Inc.
AB · Edmonton, AB
- Full-time
Role Description The Marketing Business Development Manager is a full-time, on-site role based in Edmonton, AB. This position is responsible for identifying and developing new business…
Added 2 hours ago
RI
Technical Services Manager
Rentokil Initial
Surrey, BC
- Full-time
…quality. We support our self-motivated team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and…
Added 2 hours ago
RI
Technical Services Manager
Rentokil Initial
Vancouver, BC
- Full-time
…quality. We support our self-motivated team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and…
Added 2 hours ago
H
Remote Meta Ads Manager
Huzzle
Remote, Canada
- Full-time
- Remote
…Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we…
Added 2 hours ago
H
Remote TikTok Ads Specialist
Huzzle
Remote, Canada
- Full-time
- Remote
…Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and…
Added 3 hours ago
RD
Data Creation Analyst - Entry Level
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting directly to the Operations Manager, the Data Creation Analyst will be responsible for generating proprietary data by retrospectively analyzing video footage of sporting events…
Added 3 hours ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us…
Added 3 hours ago
RD
Technical Project Manager - AI
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $70 to $90 CAD / hour
- Contract
A top-tier financial institution is seeking an accomplished Senior Technical Project Manager to orchestrate high-impact technology initiatives across enterprise data platforms, financial…
Added 3 hours ago
M
RQ11741 - Product Manager - Senior
Maarut
Toronto, ON
- Contract
Product Manager guides discovery, defines product outcomes, manages the
Added 3 hours ago
RB
Relationship Manager, Business Market
Royal Bank of Canada
Ottawa, ON
- Full-time
Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
Added 3 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 3 hours ago
OT
Principal Product Manager (AI)
Open Text Corporation
Richmond Hill, ON
- Other
As a principal leader in the Business Unit of Digital Experience, you will join collaborative, fast-paced teams and work cross-functionally to design, build, and GTM with our Fax Aviator AI…
Added 3 hours ago
T
Quality Assurance Engineer
Trulioo
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
…invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate…
Added 4 hours ago
B
Production Designer
BrandActive
Toronto, ON
- $52,500 to $78,500 CAD / year
- Contract
…Production Designer has a comprehensive understanding of creative development and production processes to ensure design intent is preserved throughout the project. This knowledge includes…
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Supporting Senior Manager, IT Audit and other auditors in the development and execution of audit plans, operational reviews and project engagements.
Added 4 hours ago
C
Senior Manager, Delivery Portfolio Management (OneStream)
Clearsulting
Toronto, ON
- Full-time
Clearsulting is a global consulting company with the motivation to deliver positive change through digital finance. Our team consists of finance specialists that bring experience and…

Vancouver Airport Authority

Manager, Technology Services (AI & Digital Governance)

Vancouver, BC, Canada

Salary Range : $105,680 to $158,520 per annum, based on a 37.5 -hour work week. · Full-time

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Job details

Pay: Salary Range : $105,680 to $158,520 per annum, based on a 37.5 -hour work week.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. As part of our Innovation and Technology Group, your work will help deliver industry-leading travel technology to transform the passenger experience. From strategic planning to project execution, the work you do matters and will help improve our processes to make our airport work better for our communities.

Position Overview

We have a permanent, full-time opportunity for an innovative and collaborative Manager, Technology Services (AI & Digital Governance).

Reporting to the Director, Data & AI, the Manager leads the responsible adoption and ongoing use of AI and digital tools across YVR. The role translates governance requirements into practical guardrails and controls, including permitted data use, access controls, approval processes, usage monitoring and cost management. Drawing on a strong understanding of digital tools and their capabilities, the Manager oversees the implementation and ongoing effectiveness of these controls, while leading change management, user enablement and related budgets to support safe, effective and financially sustainable use.

Leading a team of Business Analysts, Technical Analysts, and Senior Technical Analysts, the Manager sets priorities, guides service delivery, and drives continuous improvement while supporting team development and building strong partnerships across the organization. The role also coordinates practical, risk-based governance for AI and emerging digital tools, working with Data & AI, Privacy, Cybersecurity, and other relevant partners to support responsible adoption while maintaining established operational and technical accountabilities.

Key Responsibilities Include

Lead day-to-day IT operations and service delivery, supporting the team in setting priorities, managing workloads, and resolving issues while building more proactive and reliable ways of working. Provide after-hours on-call support as required.
Manage software, hardware, and telecommunications budgets, ensuring resources are used effectively to meet operational and project needs.
Oversee IT projects from planning through implementation, ensuring they align with organizational priorities and are delivered on time and within budget. Incorporate appropriate AI and digital governance requirements into project planning and delivery, and escalate significant risks when needed.
Support the growth and development of team members through coaching, mentoring, training, and performance management, while overseeing the administrative responsibilities of the team.
Maintain and improve IT service delivery processes and performance measures, tracking service results, governance adoption, approved exceptions, follow-up actions, and the effectiveness of controls for AI and emerging digital tools.
Coordinate internal and external resources to support IT projects and day-to-day service delivery, ensuring teams have the capacity and support needed to meet priorities.
Oversee the team's IT project portfolio and work closely with other teams and partners, including Data and AI, Legal, Privacy, Cybersecurity, Data Governance, platform owners, and business stakeholders, to keep initiatives aligned, clarify responsibilities, and support appropriate governance and decision-making throughout the project lifecycle.

Key Qualifications Include

A degree in Computer Science or a related field, with a minimum of five years of experience leading and directing teams.
Experience in the implementation, adoption and ongoing management of AI and digital tools, with responsibility for implementing governance controls, overseeing service delivery and technology projects, managing budgets, and leading change management.
Strong knowledge of IT service management principles and practices, including ITIL or equivalent frameworks.
Working knowledge of responsible AI, digital governance, privacy, cybersecurity, and data governance, including the development and implementation of policies, standards, and controls.
Demonstrated ability to assess risks, solve complex problems, lead cross-functional initiatives, and drive continuous improvement.
Strong verbal and written communication skills, with the ability to collaborate with stakeholders and influence senior leaders and executives.
Relevant technical certifications and familiarity with recognized AI governance frameworks are considered assets.

Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. Candidates who do not speak French are still strongly encouraged to apply.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $105,680 to $158,520 per annum, based on a 37.5 -hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. Performance-Based Incentive: Eligible for an annual bonus target at 15% of your annual salary. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca.

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More about this job

Responsibilities

Lead IT service delivery and a team of analysts while overseeing technology projects, budgets, and operational priorities. Implement and monitor practical governance controls for AI and digital tools, coordinate with cross-functional partners, and support responsible adoption through change management and user enablement.

Requirements

A degree in Computer Science or a related field and at least five years of experience leading and directing teams are required. Candidates should have experience managing AI and digital tools, governance controls, technology projects, budgets, and change management, along with knowledge of IT service management, responsible AI, privacy, cybersecurity, and data governance.

Skills

AI Governance
Digital Governance
IT Service Management
Team Leadership
Project Management
Budget Management
Change Management
Risk Assessment
Privacy
Cybersecurity
Data Governance
Stakeholder Collaboration
Continuous Improvement
Service Delivery
Coaching and Mentoring
Communication

Benefits

Annual Performance Bonus
Vacation Days
Health Benefits
Retirement Savings Matching
Wellness Programs
Community Engagement
Commuting Support

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
Digital Tools
AI Governance
Digital Governance
IT Service Management
ITIL
Responsible AI
Privacy
Cybersecurity
Data Governance
Access Controls
Usage Monitoring
Cost Management
Risk Management
Change Management
User Enablement
Technology Projects
Project Portfolio Management
Budget Management
Service Delivery
Business Analysis
Technical Analysis
Performance Management
Continuous Improvement
Operational Controls
Telecommunications
Software
Hardware
AI Governance Frameworks
Airlines and Aviation

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