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Added 6 mins ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 6 mins ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 6 mins ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Intermediate Project Manager/Leader with strong expertise in I&IT project management, project planning, stakeholder engagement, governance, IT solutions…
Added 52 mins ago
BG
Estimator, Senior
BV GLAZING
Niagara Falls, ON
- $85,000 to $95,000 CAD / year
- Full-time
Participate upon hire in a company match RSP/DPSP program (2-year vesting period).
Added 52 mins ago
BG
Purchasing Agent
BV GLAZING
Concord, ON
- $50,000 to $60,000 CAD / year
- Full-time
Participate upon hire in a company match RSP/DPSP program (2-year vesting period).
Added 52 mins ago
BG
Junior Project Operations Manager
BV GLAZING
Niagara Falls, ON
- $50,000 to $80,000 CAD / year
- Full-time
Participate upon hire in a company match RSP/DPSP program (2-year vesting period).
Added 52 mins ago
FC
Document Control Manager
FCC Canada
Toronto, ON
- Full-time
The Document Control Manager key responsibilities are:
Added 52 mins ago
B
Senior Interior Designer
BGIS
Toronto, ON
- Full-time
…projects within pre-established budget, time and architectural program…
Added 1 hour ago
HC
Human Resources Coordinator
Hartmann Canada Inc
Brantford, ON
- $60,000 to $62,000 CAD / year
- Full-time
Reporting to the Human Resources Manager, the HR Coordinator provides administrative and operational support across the Human Resources function and Head Office. The role is responsible for…
Added 1 hour ago
OC
Manager, Quality Assurance
Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario
Toronto, ON
- $132,000 to $165,000 CAD / year
- Contract
…continuous quality improvement of the College’s Quality Assurance program (including activities associated with self-assessment, practice and knowledge assessments, remediation, and…
Added 4 hours ago
Brand Manager
Clutch Technologies Inc.
Toronto, ON
We’re looking for an experienced Brand Manager to help bring the Clutch brand to life across every touchpoint. You’ll own the day-to-day execution of our brand strategy, from managing our…
Added 4 hours ago
J&
Senior Finance Manager, Surgery Canada
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
We are searching for the best talent for a Senior Finance Manager, Surgery Canada to be in Markham, ON.
Added 5 hours ago
TH
Director of Food And Beverage
Trail Hub
Whitby, ON
- Full-time
Working closely with Trail Hub leadership, Culinary, Events, Finance, and the Banquet & Restaurant Manager, the Director will translate strategy into disciplined daily execution.
Added 5 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Charlottetown, PE
- $52,500 CAD / year
- Full-time
After completing the program, you’ll be ready to step into a Profit Centre Manager role - running your own location like a business owner.
Added 5 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
St. John's, NL · Greater St. John's Metropolitan Area
- $52,500 CAD / year
- Full-time
After completing the program, you’ll be ready to step into a Profit Centre Manager role - running your own location like a business owner.
Added 5 hours ago
ECH - Manager, Marketing (12-Month Contract)
The Employee Experience Team
Vaughan, ON
Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
Added 5 hours ago
BB
Partner Marketing Specialist
Best Buy Canada
Newmarket, ON
- Full-time
Join Best Buy Ads as a partner marketing specialist, which you might call a marketing lead, marketing manager or a marketing account manager. You will work on a variety of partner marketing…
Added 6 hours ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences.
Added 6 hours ago
AI
Accounts Payable Supervisor
Acuren Inspection, Inc.
Sherwood Park, AB
- Full-time
Reporting to the Shared Services Finance Manager, this position plays a key role in ensuring the accurate and timely processing of financial transactions. The successful candidate will…
Added 7 hours ago
MH
Event Marketing Manager
MedMe Health
Toronto, ON
- $70,000 to $100,000 CAD / year
- Full-time
As Event Marketing Manager, you will turn that calendar into a well-run program. You’ll help decide how MedMe should show up at each event, manage the preparation and logistics, and make…
Added 7 hours ago
AH
Operational Clinical Informatics Lead
Alberta Health Services
Red Deer, AB
- Temporary
…optimize the Clinical Information System (CIS). Reporting to the Program Manager, the Operational Clinical Informatics Lead (OCIL), Continuing Care serves as a key resource for Continuing…
Added 7 hours ago
TH
Merchandising Execution Associate Part-Time - 7245 Regina Northwest
The Home Depot Canada
Regina, SK
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 8 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
After completing the program, you’ll be ready to step into a Profit Centre Manager role - running your own location like a business owner.
Added 8 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time
After completing the program, you’ll be ready to step into a Profit Centre Manager role - running your own location like a business owner.
Added 8 hours ago
B
Associate Property Manager
BGIS
Winnipeg, MB
- Full-time
Reporting to the Property Manager, the Associate Property Manager will ensure all Property Management policies, procedures and operations are conducted effectively. You will develop,…

Vancouver Aquarium

Manager, IT [EXE]

Vancouver, BC, V6G 3E2, Canada

Competitive hourly wage of $110,000 to $150,000 per year · Full-time

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Job details

Pay: Competitive hourly wage of $110,000 to $150,000 per year
Job type: Full-time
Experience: 7+ years of progressive technology experience, including 3+ years leading IT staff and managing a budget.
Posting language: English
Posted: Oct 7, 2026

Original job description

Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.

SUMMARY:

The IT Manager is responsible for all information and technology systems at the aquarium, including guest-facing point-of-sale, ticketing and audio-visual systems, and the network, servers, telecommunications and end-user support behind them. The role leads the IT team, sets the technology direction, and owns the annual IT plan and budget. It also communicates Vancouver Aquarium's needs and works with other HFE properties on shared systems and standards.

KEY ACCOUNTABILITIES:

Technology Strategy & Systems

Sets the technology direction for the aquarium and aligns systems with business objectives.
Researches, recommends and implements technology solutions, integrations and process improvements.
Acts as the primary liaison with HFE corporate IT and other HFE properties on shared systems, standards and initiatives.

Business Systems & Applications

Manages point-of-sale, ticketing and related revenue systems, including integrations, upgrades, vendor relationships and PCI compliance.
Oversees audio-visual systems and exhibit technology, ensuring reliable operation and support for programs, presentations and events.
Works closely with Property Support Centre teams on standardizing Vancouver Aquarium systems with enterprise systems

Infrastructure, Security & Compliance

Works closely with the Director of Infrastructure on enterprise initiatives and standardization.
Ensures the effective operation of servers, networks, telecommunications and end-user devices.
Maintains system security, data protection, backups, disaster recovery and technology policies and procedures.
Ensures compliance with applicable legislation, security standards and organizational requirements.

Service Delivery & Operational Support

Oversees all end-user support services, issue resolution, documentation, reporting and user training.
Supports facility systems including access control, video security and related operational technologies.
Maintains high system availability and business continuity through proactive monitoring and support.

Budget, Vendor & People Leadership

Develops and manages the annual IT plan, budget and technology purchasing.
Manages vendor contracts, service levels and technology-related expenditures.
Leads, coaches and develops the IT team, including hiring, scheduling, performance management and employee development.
Builds effective working relationships with staff, guests, suppliers and external partners.

QUALIFICATIONS:

Education and experience

Bachelor's degree in information technology or computer science, or an equivalent combination of education and experience.
7+ years of progressive technology experience, including 3+ years leading IT staff and managing a budget.
Experience working in a complex IT environment with multiple integrated business systems.
Experience supporting point-of-sale, ticketing or similar transaction systems; attractions, hospitality or retail experience is an asset.

Technical knowledge

Experience with Windows Server environments including Active Directory environment, and Microsoft365.
Experience with virtualization technology, data backup and restore technologies, audio-visual technologies, payment processing systems, VoIP telephony.
Patch management in a Windows environment, using WSUS or third-party tools.

Skills and competencies

Solid understanding of business practices and how information systems and technology support them.
Ability to anticipate organizational technical needs and opportunities.
Exceptional verbal and written communication, with effective channels upward, downward and laterally.
Excellent project and time management, keeping strategic items on track while managing day-to-day responsibilities.
Strict confidentiality and sound judgment with privileged information.
Self-motivated and disciplined, adapts easily to change, and comfortable in a fast-paced environment.
Promotes a team environment by cooperating with, helping and showing appreciation to co-workers.
Experience working with centralized remote technology teams include project execution and corporate initiatives.

WORKING CONDITIONS:

Permanent, Full-Time, On-Site
Evening, weekend and holiday availability is sometimes required to support operations, events and system maintenance.
The role involves standing, climbing stairs, bending, stooping, lifting, and moving equipment.
Work areas may involve exposure to weather, dust, animals, machinery and chemicals.
Protective clothing or equipment such as goggles, masks and gloves is occasionally required.

WHAT WE OFFER:

Competitive hourly wage of $110,000 to $150,000 per year
Comprehensive Benefits Plan
Employee and Family Assistance Program
Company Discounts
Fun, supportive work environment with a mission-driven team

The Vancouver Aquarium is an equal opportunity employer committed to building a diverse and inclusive workplace. Candidate applications are reviewed by hiring professionals, and Artificial Intelligence is not used to screen, assess, or select candidates. Accommodation is available at every stage of the recruitment process. If you require accommodation, please contact the HR department.

Apply About employer

More about this job

Responsibilities

The IT Manager is responsible for overseeing all information and technology systems, including point-of-sale, ticketing, and network infrastructure. This role leads the IT team, manages the annual budget, and sets the technology strategy to align with business objectives.

Requirements

Candidates must have a bachelor's degree in IT or computer science and at least 7 years of progressive technology experience. The role requires 3 years of leadership experience and proficiency in managing complex integrated business systems.

Skills

IT Management
Budgeting
Strategic Planning
Point-of-sale Systems
Ticketing Systems
Network Administration
Server Management
Audio-visual Systems
PCI Compliance
Vendor Management
Team Leadership
Project Management
Active Directory
Microsoft365
VoIP Telephony
Disaster Recovery

Benefits

Comprehensive Benefits Plan
Employee and Family Assistance Program
Company Discounts

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Windows Server
Active Directory
Microsoft365
Virtualization
Data Backup
Audio-visual
Payment Processing
VoIP
Patch Management
WSUS
PCI Compliance
Telecommunications
Infrastructure
Business Continuity
Access Control
Video Security
Vendor Management
Budgeting
Project Management
Strategic Planning
Point-of-sale
Ticketing
Hospitality
Retail
Attractions
System Security
Disaster Recovery
Team Leadership
Performance Management

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