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Vancouver Island University

Case Manager, Diversity, Equity and Human Rights

Nanaimo, BC, Canada

$91,895 to $104,426 CAD / year · Temporary

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Job details

Pay: $91,895 to $104,426 CAD / year
Job type: Temporary
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Vancouver Island University (VIU) is hiring a temporary full-time Case Manager in the Diversity, Equity and Human Rights Office.

Vancouver Island University (VIU) is committed to fostering an equitable and inclusive environment for all members of the University community, including students, faculty and administrators. The Diversity, Equity and Human Rights Office (DEHR) contributes to this commitment by collaborating with campus partners to advance goals on campus that promote diverse and accessible learning and working environments. The DEHR provides support and intervention to all members of the University community who believe they have experienced any form of discrimination or discriminatory harassment, as well as sexualized violence and misconduct.

The Case Manager, Diversity, Equity and Human Rights Office, reports directly to the Director, and will identify resolution pathways to promote, protect and uphold fairness in response to human rights concerns and complaints. The Case Manager plays a key role in fostering an accessible space in which members of the University community can bring concerns forward. Working closely with the Director, the Case Manager will help ensure the University meets its legal obligations under human rights legislation and policy obligations related to human rights, harassment and sexualized violence and misconduct. This role contributes to VIU's strategic plan by supporting the University's core commitments to equity, diversity and inclusion.

Required Qualifications:

A bachelor's degree in a human rights or equity-related discipline, humanities, social science or related field, from an appropriately accredited institution. Minimum of three years of recent case management experience. An equivalent combination of education and progressively responsible experience may be considered.

Must possess a comprehensive understanding and experience recognizing and responding to complaints related to human rights, equity, diversity, inclusion and sexual misconduct.
Experience assessing complex human rights issues or complaints based on BC Human Rights Code protected grounds, and strong analytical and problem-solving skills to identify appropriate resolution pathways.
Strong ability to manage highly sensitive issues with sound judgement, discretion and care, and maintain confidentiality.
Demonstrated ability to efficiently manage a high caseload and competing deadlines, as well as managing changing priorities and working calmly in highly charged environments.
Experience successfully resolving issues and complaints, using informal conflict resolution approaches and restorative practice.
Demonstrated ability to work effectively with people with marginalized identities and experiences, with a strong understanding of the barriers faced by equity-deserving communities.
Dedicated to supporting the advancement of equity and diversity efforts to promote accessible and inclusive learning and working environments.
Must thrive in a fast-paced, ever-changing environment.
Ability to understand and interpret policies and procedures, familiarity with relevant legislation, and trends and best practices related to equity, diversity, inclusion, and human rights.
Excellent listening, communication and interpersonal skills.
Sound analytical thinking, planning, prioritizing, and execution skills.
Ability to work effectively as a team member with the Director, work collaboratively with other departments; establishing and maintaining strong working relationships with individuals across the organization who are instrumental in ensuring that equity is integrated into all facets of the University.
Training and experience in trauma-informed practice.
Strong written and analytical skills with attention to detail.
Adept in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook).

Salary Information: Normal salary placement at the time of hire is $91,895

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.

Note:

Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.

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More about this job

Responsibilities

Assess human rights, discrimination, harassment, and sexualized violence or misconduct concerns, and identify appropriate resolution pathways in collaboration with the Director. Support an accessible and inclusive process while helping the University meet its legal and policy obligations.

Requirements

Requires a bachelor's degree in a relevant discipline and at least three years of recent case management experience, or an equivalent combination of education and experience. Candidates need experience handling complex human rights complaints, trauma-informed and restorative approaches, strong analytical and communication skills, and the ability to manage sensitive issues and a high caseload.

Skills

Case Management
Human Rights Assessment
Equity, Diversity, And Inclusion
Complaint Resolution
Informal Conflict Resolution
Restorative Practice
Trauma-Informed Practice
Policy Interpretation
Analytical Thinking
Problem-Solving
Caseload Management
Confidentiality
Interpersonal Communication
Microsoft Office

Benefits

Comprehensive Benefit Plan
Paid Holiday Time
Professional Development Opportunities
Pension Plan
Well-Being Initiatives And Services
Strategic Discounts
Flexible Work Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Human Rights
Discrimination
Discriminatory Harassment
Sexualized Violence
Sexual Misconduct
Equity
Diversity
Inclusion
BC Human Rights Code
Protected Grounds
Complaint Resolution
Informal Conflict Resolution
Restorative Practice
Trauma-Informed Practice
Confidentiality
Policy Interpretation
Relevant Legislation
Caseload Management
Microsoft Office
Word
Excel
PowerPoint
Outlook
Higher Education

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