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Added 7 mins ago
CO
Environmental Compliance Coordinator
City of Windsor
Windsor, ON
- Full-time
…Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated…
Added 7 mins ago
UO
Undergraduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Science Building (SCI)
- $4,981 to $5,713 CAD / month
- Full-time
This position reports to the Department Manager, with a dotted-line report to the Head(s) of Department. This position interacts with students, staff, faculty members, Enrolment Services,…
Added 7 mins ago
OC
Liquor Store Associate - FT (Okanagan Lake)
Otter Co-op
West Kelowna, BC
- $18.25 to $21.15 CAD / hour
- Part-time
…Angry Otter liquor stores, one feed mill, two bulk petroleum facilities, the Highwayman Pub in Abbotsford, and multiple gas station/convenience stores. To learn more about who we are and…
Added 22 mins ago
B&
Project Manager - Industrial
Black & McDonald Limited
Remote, Canada
- Full-time
- Remote
Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and…
Added 22 mins ago
B&
Mechanical Estimator
Black & McDonald Limited
Ottawa, ON
- Full-time
Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and…
Added 22 mins ago
RH
Acute Care Territory Manager
Robertson Human Asset
Toronto, ON
- Full-time
…ambitious growth plans, the organization is seeking a Territory Manager to expand its business across acute care healthcare facilities in the Greater Toronto…
Added 22 mins ago
Intermediate Mechanical Piping Engineer (Contract)
Trans Mountain
Calgary, AB
…engineering support for sustaining capital projects across pipeline facilities, pump stations, terminals, storage facilities, and associated piping systems. Acting as the Owner’s…
Added 22 mins ago
Team Lead, Engineering (Contract)
Trans Mountain
Calgary, AB
…engineering support for sustaining capital projects across pipeline facilities, pump stations, terminals, and related infrastructure. Acting as the Owner's representative, you will work…
Added 22 mins ago
P
Divisional Sales Manager- Southern Ontario
Pandora
Toronto, ON
- Full-time
At Pandora our Divisional Sales Manager (DSM) are responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept…
Added 22 mins ago
E
Manager Engineering Gas Pipeline
Enbridge
Toronto, ON
- Full-time
At Enbridge, we are committed to delivering safe, reliable energy while driving financial excellence and innovation. We are seeking a Manager Engineering Gas Pipeline to join our team!
Added 22 mins ago
EHS Advisor - YNSE
Aecon
Toronto, ON · North York, ON
Reporting to the EHS Manager, the EHS Advisor will be responsible for actively promoting a health, safety and environmental culture to all levels of employees with the policies and…
Added 37 mins ago
CG
District Manager PVI - Alberta
Cook Group
AB
- Full-time
This is an excellent opportunity to join a fast growing, well established medical device industry leader as a District Manager for the Peripheral Intervention and Interventional Radiology…
Added 52 mins ago
System Specialist II (Field Technician Building Automation Systems BAS - Solutions), Halifax NS
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Dartmouth, NS · Halifax, NS
…industrial, and institutional construction sites and occupied facilities, ensuring high levels of customer…
Added 52 mins ago
CT
Manager, Elgin Withdrawal Management & Crisis Intervention
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
- $44.68 to $45.52 CAD / hour
- Full-time
Added 1 hour ago
TU
Area Manager
The Universal Group
Vernon, BC
- Full-time
…exciting opportunity in Traffic Operations department. As an Area Manager, you will be responsible for the overall coordination and implementation of high-quality traffic control services.…
Added 1 hour ago
C
D'ingénieur(e) de projets (Project Engineer)
Celanese
Boucherville, QC
- Full-time
Reporting directly to the Plant Manager, the person in this position will be responsible for managing the plant’s major investments and leading the complete lifecycle of major projects,…
Added 1 hour ago
RL
Inside Sale Representative (Représentant(e) des ventes internes)
Rittal LLC
Montreal, QC
- Full-time
…data centres to automotive production lines, manufacturing facilities, mines, greenhouses, ships; even Oxford University and…
Added 1 hour ago
AR
Restaurant Manager
A&W Restaurants
Victoria, BC
- Full-time
A&W Restaurants in Victoria, BC, is seeking a Restaurant Manager to start immediately at our Mayfair Shopping Centre location. (#FC7 3147 Douglas Street)
Added 1 hour ago
RS
Territory Executive - CANADA
Republic Services
Brampton, ON
- Full-time
Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Added 1 hour ago
AI
Lease and Rental Administrative Specialist
Altruck International Centres
Kitchener, ON
- Full-time
Reporting to the General Manager, this position plays an important role in ensuring lease and sales transactions are accurately processed, properly documented, and completed on time, while…
Added 1 hour ago
GardaWorld - Edmonton - Technical Support Team Lead - 50k - in person
GardaWorld
Edmonton, AB
…provinces and 3 territories. We also service over 100 healthcare facilities in…
Added 1 hour ago
CUPE - KCA Custodian
Nova Scotia Regional Centres for Education & CSAP
Kentville, NS
Inspection of playground equipment and sports facilities.
Added 1 hour ago
FH
Acute Access Coordinator - Surrey Memorial Hospital
Fraser Health
Surrey, BC
- Part-time
…and provincial centers; collaborates with other health care facilities and Patient Transfer Network regarding access to beds and acts as a resource to other service providers regarding…
Added 1 hour ago
Logistics and Documentation Specialist - 6-Month Contract
ASSA ABLOY
Vaughan, ON
ASSA ABLOY Door Security Solutions provides end-users (healthcare facilities, schools, universities, military, commercial buildings, etc.) with unsurpassed security and life-safety…
Added 1 hour ago
T
Product Engineer/Specialist
Teknion
Toronto, ON
- Full-time
Lead/coordinate more complex engineering changes involving multiple products/facilities.

Vanderlande

IT Service Delivery Manager

Vancouver, BC, Canada

This position offers a competitive salary range of € 5.665,90 · Full-time

Apply About employer

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Job details

Pay: This position offers a competitive salary range of € 5.665,90
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Title

IT Service Delivery Manager

Job Description

IT Service Delivery Manager

Introduction

As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include software that orchestrates baggage transport, advanced data analytics platforms, and IT infrastructure. You will connect our customers with the Service Management organization and coordinate international specialists to ensure reliable service performance and customer satisfaction.

What will you be doing?

This dynamic role combines strategic oversight with hands-on coordination. You will plan, authorize, and evaluate service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT Solutions and service standards.

Responsibilities

Oversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations.
Manage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance.
Coordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners.
Collaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards.
Provide clear reporting on service delivery performance, including achievements, challenges, and improvement plans, and prioritize known issues for product development teams to support timely resolution and feedback.
Analyze customer feedback, facilitate workshops to identify business opportunities and service improvements, and support Sales with service-related input during pre-sales and contract definition.

What do we ask from you?

A professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical field.
Solid understanding of and hands-on experience with IT infrastructure and software development environments.
Affinity with IT and Industrial Automation, together with a strong interest in logistics and operational processes.
Proficiency in ITIL-aligned IT Service Management practices and frameworks.
A proactive, pragmatic, and results-focused approach, supported by strong analytical and problem-solving skills and a hands-on attitude toward execution and continuous improvement.
Excellent spoken and written English, confidence working in cross-functional and multicultural teams, and willingness to travel internationally on occasion.

About the team

The Airports IT Services team is part of the IT Delivery Group, which operates globally in selling, delivering, and servicing IT solutions for airports. You will work closely with colleagues across Sales, Engineering, Project Management, and Life Cycle Services.

About Vanderlande

Vanderlande builds automated systems for airports and parcel logistics - managing baggage from check-in to reclaim, and sorting parcels across some of the world's largest delivery networks. A place to grow, with people who bring out the best in each other.

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of € 5.665,90

to € 7.689,43 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary, you’ll receive the following secondary benefits:

40 vacation days (20 statutory days and a flexible budget worth 20 days).
Flexible working hours.
A hybrid workplace (40% working from home and 60% in the office).
A Health & Wellbeing budget worth €300/calendar year.
Commuting allowance, including full reimbursement of travel by public transport.
Working from home allowance.
Collective pension scheme and discount on additional health insurance.
On-site company health centres with a gym, physiotherapists and occupational therapists.
Vanderlande Academy and training facilities to boost your skills.
A variety in Vanderlande Network communities and initiatives.
And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Background screening

For this position it is possible that a background screening will be conducted. This screening can include checks such as verification of identity, qualifications or other relevant records, which may include criminal background or sanctions list checks, in accordance with our internal policies and applicable laws. Any job offer may be extended under the condition that the screening does not give reason to reconsider the hiring decision. Candidates will always be informed about the process and their rights before any screening is initiated.

Apply About employer

More about this job

Responsibilities

The IT Service Delivery Manager oversees the implementation and maintenance of mission-critical IT solutions for airports, ensuring reliable service performance. They coordinate support efforts across internal teams and external partners while managing customer expectations and service contracts.

Requirements

Candidates must hold a professional degree in a technical field such as Computer Science or Information Technology. Strong experience in IT infrastructure, software development environments, and ITIL-aligned service management practices is required.

Skills

IT Service Management
ITIL
IT Infrastructure
Software development
Industrial automation
Logistics
Operational processes
Data analytics
Service delivery
Stakeholder management
Project management
Analytical skills
Problem-solving
Reporting
Cross-functional collaboration

Benefits

40 Vacation days
Flexible working hours
Hybrid workplace
Health & wellbeing budget
Commuting allowance
Working from home allowance
Collective pension scheme
Health insurance discount
On-site gym
Physiotherapists
Occupational therapists
Training facilities
Company restaurant

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery Manager
ITIL
IT Infrastructure
Software Development
Industrial Automation
Logistics
Airports
Data Analytics
Service Management
Stakeholder Management
Operational Processes
Project Management
Life Cycle Services
Service Desk
Performance Reporting
Pre-sales
Contract Definition
Cross-functional Teams
Multicultural Teams
Continuous Improvement

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