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Added 27 mins ago
CT
Business Development Manager - Calgary
CSG Talent
Calgary, AB
- Full-time
…organisation that provides innovative software and compliance solutions to some of the world's largest organisations across the Oil & Gas and Mining…
Added 27 mins ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Act as Technical Product Manager, understanding direction and guiding solutions with IT and architecture leadership.
Added 42 mins ago
SA
Field Service Technician, Machine Tools
Source Atlantic Limited
AB · Alberta, Canada
- $70,000 to $95,000 CAD / year
- Full-time
Source Atlantic partners with industries across Canada to keep operations running smoothly, supplying the equipment, technical expertise, and service people rely on every day. For decades,…
Added 42 mins ago
S
AI Solution Specialist (Canada)
Source.ag
Canada
- Full-time
…dashboards, spreadsheets turned into tools, or other practical solutions). It doesn't have to be AI-based, and you don't need a formal software or engineering background, but you're…
Added 42 mins ago
SA
Field Service Technician, CNC Machine Tools
Source Atlantic Limited
ON · Ontario, Canada
- $70,000 to $95,000 CAD / year
- Full-time
Source Atlantic partners with industries across Canada to keep operations running smoothly, supplying the equipment, technical expertise, and service people rely on every day. For decades,…
Added 42 mins ago
SA
Field Service Technician, Machine Tools
Source Atlantic Limited
ON · Ontario, Canada
- $70,000 to $95,000 CAD / year
- Full-time
Source Atlantic partners with industries across Canada to keep operations running smoothly, supplying the equipment, technical expertise, and service people rely on every day. For decades,…
Added 42 mins ago
SA
Field Service Technician, CNC Machine Tools
Source Atlantic Limited
AB · Alberta, Canada
- $70,000 to $95,000 CAD / year
- Full-time
Source Atlantic partners with industries across Canada to keep operations running smoothly, supplying the equipment, technical expertise, and service people rely on every day. For decades,…
Added 42 mins ago
NP
Data Analyst
Nuclear Promise X
ON · Ontario, Canada
- Full-time
…both NPX-developed and industry-leading products, delivering solutions to clients across Canada, the U.S., and…
Added 57 mins ago
V
Systems and Applications Engineer
Valmet
Halifax, NS
- Full-time
…will deliver automation services, projects, maintenance, and technical support for Valmet’s installed base across the UK and…
Added 57 mins ago
A
Bid Manager
ABOMIS
Canada
- Part-time
ABOMIS is an innovative aviation technology company developing modern passenger processing solutions for airports, airlines, and ground handling companies worldwide.
Added 57 mins ago
WI
Regional Leader, Hydro and Dams (Ontario & Atlantic)
WSP in Canada
Toronto, ON
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 1 hour ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Act as Technical Product Manager, understanding direction and guiding solutions with IT and architecture leadership.
Added 1 hour ago
NB
Senior Director Wealth Management IT Data/AI & BOR
National Bank of Canada
Montreal, QC
- Full-time
…artificial intelligence strategy by driving the delivery of critical solutions, strategic intelligenceand…
Added 1 hour ago
Global AI Capacity Management and Strategic Program Lead
Google
Vancouver, BC · Toronto, ON
Experience in the business technology market as a program manager in SaaS, cloud computing, or emerging technologies.
Added 1 hour ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 2 hours ago
SA
Field Service Technician, Machine Tools
Source Atlantic Limited
BC · British Columbia, Canada
- $70,000 to $95,000 CAD / year
- Full-time
Source Atlantic partners with industries across Canada to keep operations running smoothly, supplying the equipment, technical expertise, and service people rely on every day. For decades,…
Added 2 hours ago
A
Product Support Specialist - Americas
Ashby
Canada
- Full-time
Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.
Added 3 hours ago
MI
Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks…
Added 5 hours ago
V
IT Service Delivery Manager
Vanderlande
Vancouver, BC
- Full-time
As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include…
Added 5 hours ago
V
IT Service Delivery Manager
Vanderlande
Vancouver, BC
- Full-time
As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include…
Added 5 hours ago
MB
Sr Business Applications Developer
Maison Birks
Montreal, QC
- Full-time
As our Senior Business Applications Developer, you’ll serve as a technical reference for Salesforce Commerce Cloud while designing, building, and supporting applications, automations, and…
Added 5 hours ago
AT
marketing manager
Allamani Technical Solutions
Grande Prairie, AB
- Full-time
Added 5 hours ago
AW
Business Development Manager
Agilus Work Solutions
Kamloops, BC
- Full-time
Drive Growth Across British Columbia's Industrial Sector as a Business Development Manager in Fluid Handling Solutions.
Added 5 hours ago
N
Software Developer Co-Op
Nutanix
Vancouver, BC
- $30 to $35 CAD / hour
- Volunteer
…while applying concepts from your coursework to real-world technical challenges. You'll work alongside experienced developers who will mentor and support your growth throughout your…
Added 5 hours ago
SE
Senior Engineer, Building Automation and Control Systems
Schneider Electric
Calgary, AB · Milton, ON · Toronto, ON · Montreal, QC
- Full-time
In this role, you will lead the technical design and implementation of customer Building Automation and Control Systems projects. You will shape integrated solutions across HVAC, lighting,…

Vanderlande

IT Service Delivery Manager

Vancouver, BC, Canada

This position offers a competitive salary range of € 5.665,90 · Full-time

Apply About employer

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Job details

Pay: This position offers a competitive salary range of € 5.665,90
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Title

IT Service Delivery Manager

Job Description

IT Service Delivery Manager

Introduction

As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include software that orchestrates baggage transport, advanced data analytics platforms, and IT infrastructure. You will connect our customers with the Service Management organization and coordinate international specialists to ensure reliable service performance and customer satisfaction.

What will you be doing?

This dynamic role combines strategic oversight with hands-on coordination. You will plan, authorize, and evaluate service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT Solutions and service standards.

Responsibilities

Oversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations.
Manage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance.
Coordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners.
Collaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards.
Provide clear reporting on service delivery performance, including achievements, challenges, and improvement plans, and prioritize known issues for product development teams to support timely resolution and feedback.
Analyze customer feedback, facilitate workshops to identify business opportunities and service improvements, and support Sales with service-related input during pre-sales and contract definition.

What do we ask from you?

A professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical field.
Solid understanding of and hands-on experience with IT infrastructure and software development environments.
Affinity with IT and Industrial Automation, together with a strong interest in logistics and operational processes.
Proficiency in ITIL-aligned IT Service Management practices and frameworks.
A proactive, pragmatic, and results-focused approach, supported by strong analytical and problem-solving skills and a hands-on attitude toward execution and continuous improvement.
Excellent spoken and written English, confidence working in cross-functional and multicultural teams, and willingness to travel internationally on occasion.

About the team

The Airports IT Services team is part of the IT Delivery Group, which operates globally in selling, delivering, and servicing IT solutions for airports. You will work closely with colleagues across Sales, Engineering, Project Management, and Life Cycle Services.

About Vanderlande

Vanderlande builds automated systems for airports and parcel logistics - managing baggage from check-in to reclaim, and sorting parcels across some of the world's largest delivery networks. A place to grow, with people who bring out the best in each other.

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of € 5.665,90

to € 7.689,43 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary, you’ll receive the following secondary benefits:

40 vacation days (20 statutory days and a flexible budget worth 20 days).
Flexible working hours.
A hybrid workplace (40% working from home and 60% in the office).
A Health & Wellbeing budget worth €300/calendar year.
Commuting allowance, including full reimbursement of travel by public transport.
Working from home allowance.
Collective pension scheme and discount on additional health insurance.
On-site company health centres with a gym, physiotherapists and occupational therapists.
Vanderlande Academy and training facilities to boost your skills.
A variety in Vanderlande Network communities and initiatives.
And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Background screening

For this position it is possible that a background screening will be conducted. This screening can include checks such as verification of identity, qualifications or other relevant records, which may include criminal background or sanctions list checks, in accordance with our internal policies and applicable laws. Any job offer may be extended under the condition that the screening does not give reason to reconsider the hiring decision. Candidates will always be informed about the process and their rights before any screening is initiated.

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More about this job

Responsibilities

The IT Service Delivery Manager oversees the implementation and maintenance of mission-critical IT solutions for airports, ensuring reliable service performance. They coordinate support efforts across internal teams and external partners while managing customer expectations and service contracts.

Requirements

Candidates must hold a professional degree in a technical field such as Computer Science or Information Technology. Strong experience in IT infrastructure, software development environments, and ITIL-aligned service management practices is required.

Skills

IT Service Management
ITIL
IT Infrastructure
Software development
Industrial automation
Logistics
Operational processes
Data analytics
Service delivery
Stakeholder management
Project management
Analytical skills
Problem-solving
Reporting
Cross-functional collaboration

Benefits

40 Vacation days
Flexible working hours
Hybrid workplace
Health & wellbeing budget
Commuting allowance
Working from home allowance
Collective pension scheme
Health insurance discount
On-site gym
Physiotherapists
Occupational therapists
Training facilities
Company restaurant

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery Manager
ITIL
IT Infrastructure
Software Development
Industrial Automation
Logistics
Airports
Data Analytics
Service Management
Stakeholder Management
Operational Processes
Project Management
Life Cycle Services
Service Desk
Performance Reporting
Pre-sales
Contract Definition
Cross-functional Teams
Multicultural Teams
Continuous Improvement

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