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Added 4 mins ago
TO
Coordinator, Corporate Security Operations
Town of Caledon
Caledon, ON
- Full-time
Added 4 mins ago
A
Product - Senior Manager/Manager, Product Distribution & Transportation
Aritzia
Vancouver, BC
- Full-time
…network of stores & distribution centres (DCs). As the Senior Manager / Manager, Product Distribution, you will play a pivotal role in ensuring that inventory is well-balanced to maximize…
Added 4 mins ago
Maintenance Worker II - Maintenance and Operations
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Maintenance & Operations Assistant Manager, the Maintenance Worker II performs a variety of semi-skilled, and unskilled tasks related to the upkeep of Nova Scotia Health…
Added 5 mins ago
H
Senior Estimator
Hays
Toronto, ON
- $140,000 to $165,000 CAD / year
- Full-time
…design-build projects, commercial interiors, mission-critical facilities, and technically complex data centre…
Added 20 mins ago
PH
Social Worker MSW P1
Providence Healthcare
Vancouver, BC
- Full-time
…program/team, which is under the direction of the Patient Care Manager, in achieving program, patient and resident…
Added 20 mins ago
XS
Supply Chain Manager
Xona Space Systems
Montreal, QC
- Full-time
We are seeking a highly motivated and entrepreneurial Supply Chain Manager to establish and lead the supply chain function at our Montreal facility while coordinating with the head office…
Added 20 mins ago
A
Technical Specialist, Wastewater Treatment
AECOM
Markham, ON · Mississauga, Ontario
- $200,000 to $250,000 CAD / year
- Full-time
Provide technical leadership for the planning, design, optimization, and implementation of wastewater treatment facilities and associated infrastructure.
Added 23 mins ago
CC
Banquet manager
CALEDON COUNTRY CLUB
Inglewood, ON
- From $37 CAD / hour
- Full-time
- On-site
Negotiate with clients for catering or use of facilities
Added 34 mins ago
MU
Animal Attendant
McGill University
Montreal, QC · McIntyre Medical
- Full-time
Including hallways, anterooms, procedure rooms, euthanasia rooms, bathrooms in some facilities, office areas
Added 34 mins ago
R
Community Associate
Regus
Mission, BC
- Full-time
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your centre. You plan and write the e-invites to customers, then…
Added 50 mins ago
OS
Overnight Cleaner, Bell Sensplex (Part-Time)
Ottawa Senators
Ottawa, ON
- Part-time
Perform other duties as required from time to time at the request of the Facility & Arena Manager
Added 50 mins ago
OS
Operations Supervisor, Bell Sensplex
Ottawa Senators
Ottawa, ON
- Full-time
The Sensplex Facilities are seeking a skilled and motivated professional to join our Operations team as a Supervisor.
Added 50 mins ago
B
Associate, Corporate Banking - FIG
BMO
Toronto, ON · FCP
- Full-time
…lending expertise for Financial Institutions, establishing credit facilities to support trading products business as well as facilitating credit approvals in support of Trade Finance…
Added 50 mins ago
NT
Quality Assurance Technician
Nature's Touch Inc.
Abbotsford, BC
- $21 to $21.95 CAD / hour
- Contract
…leader in private-label frozen food manufacturing. With modern facilities in North America-including two plants in the U.S.-we proudly supply millions of households worldwide. What drives…
Added 50 mins ago
BM
Parts Technician - Apprentice or Journeyman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
…the ordering and receiving of various parts required for our facilities, business and equipment, and will oversee the daily direction and management of support staff in Shipping and…
Added 1 hour ago
FC
Package Handler Trainer
FedEx Canada
Barrie, ON
- Part-time
To load and unload freight, scan, and sort freight within the facility. To transport freight within and between facilities.
Added 1 hour ago
R
Community Associate
Regus
Quebec, QC · Sainte-Foy–Sillery–Cap-Rouge, QC
- Full-time
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your centre. You plan and write the e-invites to customers, then…
Added 1 hour ago
R
Community Associate
Regus
Richmond, BC
- Full-time
Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your centre. You plan and write the e-invites to customers, then…
Added 1 hour ago
Social Worker MSW, Garron Centre
Nova Scotia Health and IWK Health
Halifax, NS
…talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We…
Added 1 hour ago
MS
Restaurant manager
Mino Sushi
London, ON
- From $36 CAD / hour
- Full-time
- On-site
Negotiate with clients for catering or use of facilities
Added 1 hour ago
HE
Food services manager
H-Mart Edmonton Inc
Edmonton, AB
- $38 to $40 CAD / hour
- Full-time
- On-site
Restaurant, culinary and catering management/manager
Added 1 hour ago
HR
Mechanical Room Mechanic
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…operational needs). Labour Group: NOWUReporting Relationship: Manager, Maintenance and EngineerHourly Rate:…
Added 1 hour ago
FH
Assistant Grounds and Equipment Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
The Fairmont Hotel seeks an Assistant Grounds and Equipment Manager to support in overseeing grounds maintenance, landscaping, and equipment management. Responsibilities include supervising…
Added 1 hour ago
N(
Maintenance Repair Worker Lead Hand
NBCC (New Brunswick Community College)
Woodstock, NB
- $58,656 CAD / year
- Full-time
…leading staff, and helping to solve issues when needed. The Facilities Manager is available for guidance and advice if…
Added 1 hour ago
W
HSE Manager
Worley
AB · Edmonton, AB
- Full-time
…support services for some of world's most challenging heavy-oil facilities, gas plants, power-stations and other industrial projects. As part of the global Worley team, we enjoy shared…

Vanderlande

IT Service Delivery Manager

Vancouver, BC, Canada

This position offers a competitive salary range of € 5.665,90 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: This position offers a competitive salary range of € 5.665,90
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Title

IT Service Delivery Manager

Job Description

IT Service Delivery Manager

Introduction

As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include software that orchestrates baggage transport, advanced data analytics platforms, and IT infrastructure. You will connect our customers with the Service Management organization and coordinate international specialists to ensure reliable service performance and customer satisfaction.

What will you be doing?

This dynamic role combines strategic oversight with hands-on coordination. You will plan, authorize, and evaluate service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT Solutions and service standards.

Responsibilities

Oversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations.
Manage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance.
Coordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners.
Collaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards.
Provide clear reporting on service delivery performance, including achievements, challenges, and improvement plans, and prioritize known issues for product development teams to support timely resolution and feedback.
Analyze customer feedback, facilitate workshops to identify business opportunities and service improvements, and support Sales with service-related input during pre-sales and contract definition.

What do we ask from you?

A professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical field.
Solid understanding of and hands-on experience with IT infrastructure and software development environments.
Affinity with IT and Industrial Automation, together with a strong interest in logistics and operational processes.
Proficiency in ITIL-aligned IT Service Management practices and frameworks.
A proactive, pragmatic, and results-focused approach, supported by strong analytical and problem-solving skills and a hands-on attitude toward execution and continuous improvement.
Excellent spoken and written English, confidence working in cross-functional and multicultural teams, and willingness to travel internationally on occasion.

About the team

The Airports IT Services team is part of the IT Delivery Group, which operates globally in selling, delivering, and servicing IT solutions for airports. You will work closely with colleagues across Sales, Engineering, Project Management, and Life Cycle Services.

About Vanderlande

Vanderlande builds automated systems for airports and parcel logistics - managing baggage from check-in to reclaim, and sorting parcels across some of the world's largest delivery networks. A place to grow, with people who bring out the best in each other.

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of € 5.665,90

to € 7.689,43 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary, you’ll receive the following secondary benefits:

40 vacation days (20 statutory days and a flexible budget worth 20 days).
Flexible working hours.
A hybrid workplace (40% working from home and 60% in the office).
A Health & Wellbeing budget worth €300/calendar year.
Commuting allowance, including full reimbursement of travel by public transport.
Working from home allowance.
Collective pension scheme and discount on additional health insurance.
On-site company health centres with a gym, physiotherapists and occupational therapists.
Vanderlande Academy and training facilities to boost your skills.
A variety in Vanderlande Network communities and initiatives.
And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Background screening

For this position it is possible that a background screening will be conducted. This screening can include checks such as verification of identity, qualifications or other relevant records, which may include criminal background or sanctions list checks, in accordance with our internal policies and applicable laws. Any job offer may be extended under the condition that the screening does not give reason to reconsider the hiring decision. Candidates will always be informed about the process and their rights before any screening is initiated.

Apply About employer

More about this job

Responsibilities

The IT Service Delivery Manager oversees the implementation and maintenance of mission-critical IT solutions for airports, ensuring reliable service performance. They coordinate support efforts across internal teams and external partners while managing customer expectations and service contracts.

Requirements

Candidates must hold a professional degree in a technical field such as Computer Science or Information Technology. Strong experience in IT infrastructure, software development environments, and ITIL-aligned service management practices is required.

Skills

IT Service Management
ITIL
IT Infrastructure
Software development
Industrial automation
Logistics
Operational processes
Data analytics
Service delivery
Stakeholder management
Project management
Analytical skills
Problem-solving
Reporting
Cross-functional collaboration

Benefits

40 Vacation days
Flexible working hours
Hybrid workplace
Health & wellbeing budget
Commuting allowance
Working from home allowance
Collective pension scheme
Health insurance discount
On-site gym
Physiotherapists
Occupational therapists
Training facilities
Company restaurant

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery Manager
ITIL
IT Infrastructure
Software Development
Industrial Automation
Logistics
Airports
Data Analytics
Service Management
Stakeholder Management
Operational Processes
Project Management
Life Cycle Services
Service Desk
Performance Reporting
Pre-sales
Contract Definition
Cross-functional Teams
Multicultural Teams
Continuous Improvement

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