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Added 7 mins ago
RB
Sr. Manager, Restaurant Technology Deployment & Vendor Management, Tim Hortons
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
The Senior Manager serves as the primary business owner for strategic technology partners, ensuring vendors consistently meet their commitments on cost, quality, and schedule. Working…
Added 52 mins ago
SJ
Field Service Engineer
Scot JCB Ltd
ON · Essex, ON
- Full-time
The Scot JCB Group is made up of Scot JCB, Scot Agri and Stewart Plant Sales.
Added 1 hour ago
BG
Category Manager - Underground and Tree Care
Brandt Group of Companies
Regina, SK
- Full-time
Due to continued growth, Brandt is currently seeking a Category Manager -Underground and Tree Care. You are the key player in the growth and development of the applicable commodity for…
Added 1 hour ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
The Business Applications & Development Tools Manager is responsible for leading the strategy, implementation, operations, and tooling for both Business Applications (spanning HR, Finance,…
Added 1 hour ago
A
Bid Manager
ABOMIS
Canada
- Part-time
Coordinate with engineering, product management, sales, finance, and executive teams.
Added 1 hour ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
The Business Applications & Development Tools Manager is responsible for leading the strategy, implementation, operations, and tooling for both Business Applications (spanning HR, Finance,…
Added 2 hours ago
PH
Demand Planner
Parker Hannifin
Milton, ON
- Full-time
…Replenishment (CPFR) meetings, and provides demand inputs into the Sales & Operations Planning (S&OP) process. This position will report to the Demand Planning…
Added 5 hours ago
GC
Manager, Business Development - Atlantic Canada
Giffen Consulting
St. John's, NL
- Full-time
Giffen Consulting Ltd. (Giffen) is looking for an experienced Manager, Business Development - Atlantic Canada to join our already accomplished Business Development team. This is starting as…
Added 6 hours ago
V
IT Service Delivery Manager
Vanderlande
Vancouver, BC
- Full-time
…handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT Solutions and service…
Added 6 hours ago
V
IT Service Delivery Manager
Vanderlande
Vancouver, BC
- Full-time
…handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT Solutions and service…
Added 6 hours ago
AW
Business Development Manager
Agilus Work Solutions
Kamloops, BC
- Full-time
Are you a hunter-driven sales professional with a passion for building relationships and developing new business? Our client is seeking a Business Development Manager to expand market share…
Added 7 hours ago
Z
Technical Architect- Presales (Custom Software)
Zazz
Canada
- Full-time
This is not a pure sales role. Our work is custom solutions, so the quality of the solution matters far more than a pitch. We want someone with real technical depth who enjoys clients and…
Added 7 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 7 hours ago
SH
Project Manager External
Siemens Healthineers
Kitchener, ON
- Full-time
The project manager is responsible to independently lead and manage multiple projects of moderate to high complexity. Works closely with sponsors, process owners and subject matter experts…
Added 7 hours ago
SH
Project Manager External
Siemens Healthineers
Cambridge, ON
- Full-time
The project manager is responsible to independently lead and manage multiple projects of moderate to high complexity. Works closely with sponsors, process owners and subject matter experts…
Added 7 hours ago
SH
Project Manager External
Siemens Healthineers
Oakville, ON
- Full-time
The project manager is responsible to independently lead and manage multiple projects of moderate to high complexity. Works closely with sponsors, process owners and subject matter experts…
Added 7 hours ago
SH
Project Manager External
Siemens Healthineers
Mississauga, ON
- Full-time
The project manager is responsible to independently lead and manage multiple projects of moderate to high complexity. Works closely with sponsors, process owners and subject matter experts…
Added 8 hours ago
MC
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck Canada
Charlottetown, PE
- Full-time
We are seeking an experienced Manager, Supply Chain Management to lead the Supply Chain function at our companies Animal Health manufacturing site in Prince Edward Island.
Added 8 hours ago
A
Spare Parts Specialist
ABB
Mississauga, ON
- Full-time
Experience supporting industrial automation, robotics, manufacturing, engineering, or technical service sales environments.
Added 8 hours ago
GD
Technical Drafter
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Contract
…comprehensive architectural drawing packages. Reporting to the Sr. Manager, Store Design, the technical drafter produces high-precision technical drawings for Garage and Dynamite stores.…
Added 9 hours ago
EV
Project Engineer
Edwards Vacuum
Bolton, ON
- Full-time
…negating the application of liquidated damages. Close liaison with Sales, Project Lead and Contracts manager will be required to achieve…
Added 9 hours ago
A
Enterprise Account Manager / Gestionnaire de compte client entreprise
AKUR8
Montreal, QC
- Full-time
Powered by expert engineering, data, product, and actuarial teams, Akur8 enables insurers to model risk up to 10x faster while maintaining transparency, explainability, and regulatory trust.
Added 10 hours ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
…a technical contributor and project lead, you will provide engineering expertise for power management systems, industrial control systems, power monitoring applications, and…
Added 11 hours ago
TT
Project Engineer (Laval)
Trane Technologies
Longueuil, QC
- Full-time
…design activities for building automation systems. Applies engineering principles and practices for work on assigned projects. Designs cost effective control solutions to meet project…
Added 11 hours ago
TT
Project Engineer (Laval)
Trane Technologies
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- Full-time
…design activities for building automation systems. Applies engineering principles and practices for work on assigned projects. Designs cost effective control solutions to meet project…

Vanderlande

IT Service Delivery Manager

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Title

IT Service Delivery Manager

Job Description

IT Service Delivery Manager

Introduction

As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include software that orchestrates baggage transport, advanced data analytics platforms, and IT infrastructure. You will connect our customers with the Service Management organization and coordinate international specialists to ensure reliable service performance and customer satisfaction.

What will you be doing?

This dynamic role combines strategic oversight with hands-on coordination. You will plan, authorize, and evaluate service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT Solutions and service standards.

Responsibilities

Oversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations.
Manage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance.
Coordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners.
Collaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards.
Provide clear reporting on service delivery performance, including achievements, challenges, and improvement plans, and prioritize known issues for product development teams to support timely resolution and feedback.
Analyze customer feedback, facilitate workshops to identify business opportunities and service improvements, and support Sales with service-related input during pre-sales and contract definition.

What do we ask from you?

A professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical field.
Solid understanding of and hands-on experience with IT infrastructure and software development environments.
Affinity with IT and Industrial Automation, together with a strong interest in logistics and operational processes.
Proficiency in ITIL-aligned IT Service Management practices and frameworks.
A proactive, pragmatic, and results-focused approach, supported by strong analytical and problem-solving skills and a hands-on attitude toward execution and continuous improvement.
Excellent spoken and written English, confidence working in cross-functional and multicultural teams, and willingness to travel internationally on occasion.

About the team

The Airports IT Services team is part of the IT Delivery Group, which operates globally in selling, delivering, and servicing IT solutions for airports. You will work closely with colleagues across Sales, Engineering, Project Management, and Life Cycle Services.

About Vanderlande

Vanderlande builds automated systems for airports and parcel logistics - managing baggage from check-in to reclaim, and sorting parcels across some of the world's largest delivery networks. A place to grow, with people who bring out the best in each other.

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of € 4.936,73 to € 6.699,85 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary, you’ll receive the following secondary benefits:

40 vacation days (20 statutory days and a flexible budget worth 20 days).
Flexible working hours.
A hybrid workplace (40% working from home and 60% in the office).
A Health & Wellbeing budget worth €300/calendar year.
Commuting allowance, including full reimbursement of travel by public transport.
Working from home allowance.
Collective pension scheme and discount on additional health insurance.
On-site company health centres with a gym, physiotherapists and occupational therapists.
Vanderlande Academy and training facilities to boost your skills.
A variety in Vanderlande Network communities and initiatives.
And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Background screening

For this position it is possible that a background screening will be conducted. This screening can include checks such as verification of identity, qualifications or other relevant records, which may include criminal background or sanctions list checks, in accordance with our internal policies and applicable laws. Any job offer may be extended under the condition that the screening does not give reason to reconsider the hiring decision. Candidates will always be informed about the process and their rights before any screening is initiated.

Apply About employer

More about this job

Responsibilities

The IT Service Delivery Manager oversees the implementation of service contracts and coordinates support efforts across internal teams and external partners. They also analyze service performance and customer feedback to drive continuous improvements in IT solutions and service standards.

Requirements

Candidates must hold a professional degree in a technical field such as Computer Science or Information Technology. They should possess solid experience with IT infrastructure, software development environments, and ITIL-aligned service management practices.

Skills

IT Service Management
ITIL
IT Infrastructure
Software development
Data analytics
Logistics
Operational processes
Industrial automation
Project management
Stakeholder management
Service delivery
Analytical skills
Problem-solving
Reporting
Communication

Benefits

40 Vacation days
Flexible working hours
Hybrid workplace
Health and wellbeing budget
Commuting allowance
Working from home allowance
Collective pension scheme
Health insurance discount
On-site gym
Physiotherapy services
Occupational therapy services
Training facilities
Company restaurant

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery Manager
ITIL
IT Infrastructure
Software Development
Data Analytics
Industrial Automation
Logistics
Service Management
Stakeholder Management
Project Management
Life Cycle Services
Airports IT Solutions
Service Desk
Performance Reporting
Operational Handovers
Continuous Improvement
Cross-functional Teams
Multicultural Teams
Pre-sales
Contract Definition

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