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Vanderlande

IT Service Delivery Manager

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Title

IT Service Delivery Manager

Job Description

IT Service Delivery Manager

Introduction

As IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include software that orchestrates baggage transport, advanced data analytics platforms, and IT infrastructure. You will connect our customers with the Service Management organization and coordinate international specialists to ensure reliable service performance and customer satisfaction.

What will you be doing?

This dynamic role combines strategic oversight with hands-on coordination. You will plan, authorize, and evaluate service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT Solutions and service standards.

Responsibilities

Oversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations.
Manage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance.
Coordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners.
Collaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards.
Provide clear reporting on service delivery performance, including achievements, challenges, and improvement plans, and prioritize known issues for product development teams to support timely resolution and feedback.
Analyze customer feedback, facilitate workshops to identify business opportunities and service improvements, and support Sales with service-related input during pre-sales and contract definition.

What do we ask from you?

A professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical field.
Solid understanding of and hands-on experience with IT infrastructure and software development environments.
Affinity with IT and Industrial Automation, together with a strong interest in logistics and operational processes.
Proficiency in ITIL-aligned IT Service Management practices and frameworks.
A proactive, pragmatic, and results-focused approach, supported by strong analytical and problem-solving skills and a hands-on attitude toward execution and continuous improvement.
Excellent spoken and written English, confidence working in cross-functional and multicultural teams, and willingness to travel internationally on occasion.

About the team

The Airports IT Services team is part of the IT Delivery Group, which operates globally in selling, delivering, and servicing IT solutions for airports. You will work closely with colleagues across Sales, Engineering, Project Management, and Life Cycle Services.

About Vanderlande

Vanderlande builds automated systems for airports and parcel logistics - managing baggage from check-in to reclaim, and sorting parcels across some of the world's largest delivery networks. A place to grow, with people who bring out the best in each other.

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of € 4.936,73 to € 6.699,85 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary, you’ll receive the following secondary benefits:

40 vacation days (20 statutory days and a flexible budget worth 20 days).
Flexible working hours.
A hybrid workplace (40% working from home and 60% in the office).
A Health & Wellbeing budget worth €300/calendar year.
Commuting allowance, including full reimbursement of travel by public transport.
Working from home allowance.
Collective pension scheme and discount on additional health insurance.
On-site company health centres with a gym, physiotherapists and occupational therapists.
Vanderlande Academy and training facilities to boost your skills.
A variety in Vanderlande Network communities and initiatives.
And a great company restaurant and coffee bar with barista.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Background screening

For this position it is possible that a background screening will be conducted. This screening can include checks such as verification of identity, qualifications or other relevant records, which may include criminal background or sanctions list checks, in accordance with our internal policies and applicable laws. Any job offer may be extended under the condition that the screening does not give reason to reconsider the hiring decision. Candidates will always be informed about the process and their rights before any screening is initiated.

Apply About employer

More about this job

Responsibilities

The IT Service Delivery Manager oversees the implementation of service contracts and coordinates support efforts across internal teams and external partners. They also analyze service performance and customer feedback to drive continuous improvements in IT solutions and service standards.

Requirements

Candidates must hold a professional degree in a technical field such as Computer Science or Information Technology. They should possess solid experience with IT infrastructure, software development environments, and ITIL-aligned service management practices.

Skills

IT Service Management
ITIL
IT Infrastructure
Software development
Data analytics
Logistics
Operational processes
Industrial automation
Project management
Stakeholder management
Service delivery
Analytical skills
Problem-solving
Reporting
Communication

Benefits

40 Vacation days
Flexible working hours
Hybrid workplace
Health and wellbeing budget
Commuting allowance
Working from home allowance
Collective pension scheme
Health insurance discount
On-site gym
Physiotherapy services
Occupational therapy services
Training facilities
Company restaurant

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery Manager
ITIL
IT Infrastructure
Software Development
Data Analytics
Industrial Automation
Logistics
Service Management
Stakeholder Management
Project Management
Life Cycle Services
Airports IT Solutions
Service Desk
Performance Reporting
Operational Handovers
Continuous Improvement
Cross-functional Teams
Multicultural Teams
Pre-sales
Contract Definition

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