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Added 10 mins ago
NS
263974 (LF) Waiting List Administrator
NHS Scotland
Duncan, BC
- Full-time
…is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of…
Added 10 mins ago
HS
Manager, Disability & Risk Management
HR Solutions
ON · Greater St-Catharines-Niagara Metropolitan Area
- Full-time
disability and claims management, establishing consistent practices, priorities, service
Added 10 mins ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
Added 10 mins ago
SA
Technical Document Administrator
Standard Aero
Langley (District), BC · Langley, BC
- Full-time
Review, copy, archive, and maintain employee technical training records, competency matrices, and related documentation
Added 10 mins ago
Mechanic II (Truck and Transport) (Year Round) (New Minas)
The Government of Nova Scotia
New Minas, NS
Under the general supervision of the Fleet Service Coordinator, the Mechanic II diagnoses equipment failure, repairs, rebuilds and adjusts a variety of government mobile machinery and…
Added 10 mins ago
Captain I (LaHave)
The Government of Nova Scotia
Lahave, NS
…disposition and hold a high standard for client and customer service. The ability to communicate both verbally and in writing are key components of this…
Added 10 mins ago
Project Coordinator (Program Admin Officer 1-2)
The Government of Nova Scotia
Halifax, NS
…General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for…
Added 25 mins ago
SA
Sales Consultant
Steele Auto Group
St. John's, NL
- Full-time
Employee Discounts – On vehicle purchases, parts, and service at any of our locations
Added 25 mins ago
YO
FT Evenings - Housing Security & Support Clerk
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical…
Added 25 mins ago
YO
FT Morning - Housing Security & Support Clerk
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical…
Added 25 mins ago
YO
FT Overnight- Housing Security & Support Clerk
YMCA of the National Capital Region
Ottawa, ON
- Full-time
Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical…
Added 25 mins ago
YO
PT Housing Security & Support Clerk (Various Shifts)
YMCA of the National Capital Region
Ottawa, ON
- Part-time
Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical…
Added 25 mins ago
GA
Senior Advisor – Environment, Health and Safety (EHS)
Groupe ADF
Terrebonne, QC
- Full-time
Employee and Family Assistance Program, including access to telemedicine services.
Added 25 mins ago
Q
Sales Development Representative
Quadient
Markham, ON
- $55,000 to $60,800 CAD / year
- Full-time
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Added 25 mins ago
TT
Associé / Associée de Magasin de Détail Temps Partiel Winners - Carrefour Saint-Georges
The TJX Companies, Inc.
Saint-Georges, QC
- Part-time
Added 40 mins ago
BW
Full Time Irreg Emergency Medical Call Taker (EMCT) - Kamloops (e)
BC Women's Hospital and Health Centre
Kamloops, BC
- Full-time
…challenge that has you excited! Bring your call-centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC…
Added 40 mins ago
W
Data Analyst
Wiraa
Canada
- Full-time
…diversity. With a diverse workforce and a strong emphasis on employee well-being, Paladin Security is dedicated to delivering high-quality service while maintaining a supportive and…
Added 40 mins ago
CR
Dietary Aide - Part-time
COGIR Real Estate
Kitchener, ON
- Part-time
To set and clear dining tables and deliver tray service as required;
Added 40 mins ago
SL
E-Commerce Shipping Associate (Part-Time)
Sporting Life Group
Vancouver, BC
- Part-time
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Added 40 mins ago
SOFTGOODS - Sales Associate
Sporting Life Group
Burlington, ON
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Added 40 mins ago
FOOTWEAR - Sales Associate
Sporting Life Group
Burlington, ON
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Added 40 mins ago
HARDGOODS - Sales Associate
Sporting Life Group
Burlington, ON
Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
Added 40 mins ago
Assistant Health & Safety Manager
Salit Steel
Toronto, ON
…Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing products, including stock and fabricated rebar, as well as specialty products such as…
Added 55 mins ago
S
Seasonal Associate
sephora.com
Sarnia, ON
- $19.2 to $22.6 CAD / hour
- Full-time
…experience by supporting both store operations and onstage service during peak business moments. You’ll create a welcoming experience while maintaining a stocked, visually ready store. If…
Added 55 mins ago
4
Capture Director / Business Development
49North
Ottawa, ON · Kanata, ON
- Full-time
Strives to provide customers/clients with personalized and efficient service

Vanguard

Head of Advisor Technology - Americas

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Provides the strategic direction, oversees and leads a team of technical support staff who design, develop, test, implement and monitor software and tools. Acts as a subject matter expert and thought leader, and manages the implementation of divisional products. Manages Leads the evaluation and selection of IT vendor products. Partners with leaders to strategize and effectively shape IT demand that will deliver business impact.

Core Responsibilities

Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

Provides full strategic ownership for delivering software releases relating to the product for the business units, managing the testing, evaluation, and selection of IT vendor products. Works with business clients to determine scope, and develops and implements environmental requirements for each project.

Develops and implements staffing and operational plans. Effectively leverages various staffing options and manages a global workforce. Develops and implements short and long term department goals and ensures alignment with the overall strategy. Monitors service delivery metrics and overall performance.

Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement and implements appropriate strategies and technologies for building products and delivering services.

Leads quality initiatives to improve the delivery of service levels. Plans, develops, and executes short and long range goals to ensure divisional success.

Develops and maintains relationships with key stakeholders to provide long-term collaborations and deliver successful business outcomes.

Reviews expenses and ensures department operates within budgetary guidelines. Leads the strategy and execution to build, buy, and integrate business technology solutions.

Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.

Participates in special projects and performs other duties as assigned.

Qualifications

Minimum of ten years related work experience, with at least five years of project management experience.
Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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More about this job

Responsibilities

The role involves providing strategic direction and leadership for a technical team responsible for the design, development, and implementation of software and tools. It also includes managing IT vendor relationships, overseeing staffing and operational plans, and ensuring alignment with divisional business goals.

Requirements

Candidates must have a minimum of ten years of related work experience, including at least five years in project management. An undergraduate degree is required, while a graduate degree is preferred.

Skills

Strategic Planning
Team Leadership
Project Management
Vendor Management
Stakeholder Management
Budget Management
Information Security
Service Delivery
Continuous Improvement
Operational Planning
Performance Management
Technical Support
Product Implementation
Business Analysis

Visa sponsorship

Not detected in the job text

Keywords

Advisor Technology
Software Releases
IT Vendor Management
Strategic Ownership
Business Impact
Operational Planning
Service Delivery Metrics
Continuous Improvement
Quality Initiatives
Stakeholder Relationships
Budgetary Guidelines
Information Security Policies
Project Management
Hybrid Working Model
Leadership
Software Development
Technical Support
Product Management
Business Technology Solutions
Global Workforce

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