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Added 5 mins ago
T
General Manager
TOULA
Toronto, ON
- Full-time
Operational Excellence & Financial Management:
Added 20 mins ago
TC
VP Finance - FYC
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NB
Banking Advisor
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Added 34 mins ago
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Wealth Associate
National Bank of Canada
Quebec, QC
- Full-time
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Toronto, ON
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Banking and Financial Services experience required
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- $80,000 to $95,000 CAD / year
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Seeking a detail-oriented and analytical Financial Analyst to join a growing Consumer Packaged Goods (CPG) organization in Toronto on a one-year contract.
Added 1 hour ago
SA
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Toronto, ON · North York, ON
- $105,000 to $130,000 USD / year
- Full-time
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Sr. Accounting / IFRS17 Analyst
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- $90,000 to $110,000 CAD / year
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Prepare detailed financial analysis, variance analysis, and reporting for management, auditors, and internal stakeholders.
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Product Designer (Expert-Level) [AQ-23804]
Aquent
Toronto, ON
- $60 to $63 CAD / hour
- Contract
Aquent is proud to partner with a leading financial institution, a titan in the industry renowned for its unwavering commitment to innovation and client-centric solutions. This organization…
Added 1 hour ago
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Treasury Analyst
Vaco by Highspring
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- $65,000 to $80,000 CAD / year
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Support budgeting, forecasting, and financial reporting
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Finance Manager
AppleOne Employment Services
Toronto, ON
- $130,000 to $140,000 CAD / year
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The successful candidate will play a key role in overseeing financial operations, driving budgeting and forecasting processes, analyzing business performance, and providing actionable…
Added 2 hours ago
CA
IT Applications Manager
Crédit Agricole CIB
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- Full-time
Develop good relations with the business stakeholders supported by CBTS, demonstrating a strong knowledge of the financial systems and business processes in scope.
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Global Referentials Management Analyst
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Montreal, QC
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The Canada Branch has offices in Montreal and Toronto providing financial services to Canadian Financial Institutions, Banks, Pension Funds & SSA and to large Canadian headquartered…
Added 2 hours ago
SA
Senior Financial Analyst
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Toronto, ON · North York, ON
- $90,000 to $105,000 USD / year
- Full-time
Technical Foundation: Hands-on experience with month-end close, financial analysis and reconciliations
Added 2 hours ago
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Controller
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Dorval, QC
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Added 2 hours ago
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Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Strong analytical, financial, communication, and influencing skills.
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Senior Financial Reporting Analyst
American Iron & Metal (AIM)
Montreal, QC
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We are seeking an experienced Senior Financial Reporting Analyst with a strong focus on consolidation to join our finance team. In this role, you will consolidate the financial statements…
Added 2 hours ago
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Accounts Payable Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Identify financial and operational risks and implement appropriate mitigation strategies.
Added 3 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Added 3 hours ago
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Analyste de système d’affaires, marchés des capitaux
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- Full-time
Experience with financial software systems and platforms;
Added 3 hours ago
A
Test Automation Lead
Accenture
Mississauga, ON
- Full-time
…processing, drive test automation where possible, and validate that financial and regulatory outcomes are…
Added 3 hours ago
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Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
…maintaining active participation in decisions regarding their financial…
Added 3 hours ago
BT
Senior Accountant
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Moncton, NB · Greater Moncton, NB
- Full-time
We are looking for a Senior Accountant to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 3 hours ago
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Senior Multi-unit Restaurant Operations Leader
SSP America
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Coach General Managers on financial performance and strengthen their understanding of P&L management, labour planning and cost controls.
Added 3 hours ago
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Controller
Baker Tilly Canada
Windsor, ON
- Full-time
…and discipline across the close cycle - ensuring first run financial statements are complete, reliable, and variance reviewed prior to senior…

Vanguard

Manager, Client Service & Fund Operations Transformation - 12 Month Contract

Toronto, ON, Canada

Expected Salary Range: $126,000 - $176,000 · Full-time

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Job details

Pay: Expected Salary Range: $126,000 - $176,000
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Vanguard Canada is seeking an experienced client service and operations professional to play a key role across client servicing, operational oversight, and a significant fund administration transformation initiative for a 12-to-18 -month contract position.

This hybrid role combines hands-on client service and operations expertise with leadership of the Canadian workstream supporting a broader back-office transformation. The successful candidate will serve as a trusted operational subject matter expert, escalation point, and project lead, partnering across Canadian and global teams and with external service providers to strengthen client service, improve processes, manage operational risk, and successfully implement change.

The role is expected to be approximately 50% focused on client service and operational support, and 50% focused on fund administration transformation.

Responsibilities:

Serve as an escalation point for complex client service inquiries, operational issues, and service provider matters.
Partner with Sales, Relationship Management, Legal & Compliance, Finance, Product, and other stakeholders to resolve issues and support a strong client experience.
Provide day-to-day leadership and operational oversight across recordkeeping administration, client servicing, controls, and related business processes.
Provide guidance and support to colleagues, sharing expertise and helping strengthen the team's ability to manage complex operational and client situations.
Identify root causes, recommend sustainable solutions, and drive process improvements that enhance efficiency, quality, and risk management.
Lead or support Canadian project activities related to fund administration and back-office transformation, including planning, milestone tracking, issue management, readiness, testing, and implementation.
Act as the key connector between Canadian business requirements and broader global program teams.
Coordinate stakeholder communications, governance updates, and project reporting for impacted Canadian teams.
Support audit-ready documentation, regulatory considerations, and operational control requirements.

Qualifications:

7+ years of experience in client service, fund operations, investment operations, transfer agency/recordkeeping, fund administration, project management, or a related financial services function.
Demonstrated ability to manage complex operational issues, client escalations, and cross-functional initiatives.
Experience working with third-party service providers, outsourced operating models, or vendor-supported processes.
Demonstrated ability to lead cross-functional initiatives and provide direction and support to colleagues, with or without formal reporting-line authority.
Strong project management skills, including the ability to coordinate deliverables, track risks and dependencies, and drive outcomes in a matrix environment.
Knowledge of mutual funds, ETFs, fund administration, investment operations, regulatory requirements, or operational controls is preferred.
Excellent communication, stakeholder management, analytical, and problem-solving skills.
Ability to influence without direct authority and operate independently with sound judgment.

Pay Transparency

Expected Salary Range: $126,000 - $176,000

Role status: existing vacancy

Our compensation ranges are based on role, level, and local market. Individual pay within the range is determined by factors such as job-related skills, experience, and relevant education or training. For part-time roles, pay will be pro-rated based on regularly scheduled hours.

In addition to the range above, Vanguard’s total compensation package may include performance-based incentives, discretionary bonuses, and other perks. We also offer comprehensive benefits such as health insurance, accident and life insurance, and retirement savings plans. Your recruiter will be able to provide additional details on the total compensation offering during the hiring process.

AI Disclosure Statement
Vanguard does not use artificial intelligence (AI) or automated decision-making tools in its recruitment process. All application reviews and hiring decisions are made by our recruitment team.

Accommodations

Vanguard is committed to fostering an accessible and inclusive workplace. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage of the recruitment process, please inform us. We will work with you to meet your needs and you can reach us at americas_crewcentral@vanguardhr.com, quoting the job ID and job title.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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More about this job

Responsibilities

The role involves managing client service inquiries and operational oversight while leading a significant fund administration transformation initiative. The incumbent will act as a subject matter expert and key connector between Canadian business requirements and global program teams.

Requirements

Candidates must have 7+ years of experience in client service, fund operations, or related financial services functions. Strong project management skills and the ability to lead cross-functional initiatives in a matrix environment are essential.

Skills

Client service
Fund operations
Operational oversight
Fund administration
Project management
Process improvement
Risk management
Stakeholder management
Regulatory compliance
Transfer agency
Recordkeeping
Analytical skills
Problem-solving
Leadership
Communication skills
Change management

Benefits

Health insurance
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Fund Operations
Fund Administration
Transformation
Operational Oversight
Recordkeeping
Transfer Agency
Project Management
Risk Management
Process Improvement
Mutual Funds
ETFs
Regulatory Requirements
Stakeholder Management
Financial Services
Hybrid Model
Back-office Transformation
Operational Controls
Vendor Management
Change Management

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