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Added 42 mins ago
W
(CAN) Health and Beauty Team Associate
Walmart
Slave Lake, AB
- Part-time
To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer loyalty.
Added 42 mins ago
W
(CAN) Directs Store Delivery Associate
Walmart
Slave Lake, AB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 42 mins ago
PC
Floor Supervisor - Full-Time
PVH Corp.
London, ON
- Full-time
…HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s…
Added 57 mins ago
FL
Assistant Gérant / Assistant Manager
Foot Locker
Quebec, QC
- Full-time
…with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you…
Added 57 mins ago
FL
Assistant Manager
Foot Locker
Toronto, ON
- Full-time
…protection, and training? Additionally, in the absence of your store manager, you would assume all managerial…
Added 57 mins ago
FL
Assistant Gérant / Assistant Manager
Foot Locker
Montreal, QC · Anjou, Quebec
- Full-time
…with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you…
Added 57 mins ago
FL
Gérant de magasin / Store Manager
Foot Locker
Montreal, QC
- Full-time
…and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience,…
Added 1 hour ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
…enjoy building, improving systems, and working closely across product, operations, and customer teams, you’ll do well…
Added 1 hour ago
CB
Baker - Full-Time with Benefits- Stratford Mall
COBS Bread
Stratford, ON
- Full-time
The satisfaction of baking from scratch, and pride in seeing the finished product you've helped to create
Added 2 hours ago
W
(CAN) Directs Store Delivery Associate
Walmart
Toronto, ON
- Part-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 4 hours ago
AU
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 7 hours ago
Sales Associate
Laura Canada
Dartmouth, NS
…client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with…
Added 7 hours ago
Assistant Store Manager
JD Sports / Livestock / Size?
London, ON
Our Retail team is looking for an Assistant Store Manager at our CF Masonville Place location. Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities…
Added 7 hours ago
W
(CAN) Consumables Associate PT
Walmart
Vancouver, BC
- Part-time
…removing damaged or out-of-date goods, setting up and maintaining product displays, signing and pricing…
Added 7 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
Knowledge of wealth management and/or operations is an asset
Added 8 hours ago
LM
Department Manager
La Maison Simons
BC · Park Royal South
- Full-time
Join The Simons Team as a Department Manager!
Added 9 hours ago
Back of House Manager
JD Sports / Livestock / Size?
Winnipeg, MB
We are seeking a highly organized, detail-oriented, and performance-driven Back of House Manager to lead all stockroom and back-of-house operations in a fast-paced, lifestyle and…
Added 10 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
The Salesforce Product Owner bridges business strategy and technical execution across the enterprise ecosystem. In this role, you will own the platform roadmap, prioritize the sprint…
Added 10 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
The Salesforce Product Owner bridges business strategy and technical execution across the enterprise ecosystem. In this role, you will own the platform roadmap, prioritize the sprint…
Added 10 hours ago
L
Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
LawDepot is looking to recruit a Software Development Manager to lead the teams responsible for our contract platform and internal content management system (CMS) editor experience. This…
Added 11 hours ago
Production Supervisor
Select Finishing
Windsor, ON
The Production Supervisor is responsible for overseeing the day-to-day operations in the manufacturing area, ensuring effective team management, operational efficiency, quality control, and…
Added 11 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Added 11 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Camrose, AB
- Part-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 11 hours ago
W
(CAN) Part-Time Over-the-Counter Associate
Walmart
Stratford, ON
- Part-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 11 hours ago
A
Brand Advocate East
Acosta
Vancouver, BC
- Full-time
…locations. This associate effectively and efficiently merchandises product as well as communicates key initiatives and information to store managers and associates. Associates primary…

Vanguard

Manager, Client Service & Fund Operations Transformation - 12 Month Contract

Toronto, ON, Canada

Expected Salary Range: $126,000 - $176,000 · Full-time

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Job details

Pay: Expected Salary Range: $126,000 - $176,000
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Vanguard Canada is seeking an experienced client service and operations professional to play a key role across client servicing, operational oversight, and a significant fund administration transformation initiative for a 12-to-18 -month contract position.

This hybrid role combines hands-on client service and operations expertise with leadership of the Canadian workstream supporting a broader back-office transformation. The successful candidate will serve as a trusted operational subject matter expert, escalation point, and project lead, partnering across Canadian and global teams and with external service providers to strengthen client service, improve processes, manage operational risk, and successfully implement change.

The role is expected to be approximately 50% focused on client service and operational support, and 50% focused on fund administration transformation.

Responsibilities:

Serve as an escalation point for complex client service inquiries, operational issues, and service provider matters.
Partner with Sales, Relationship Management, Legal & Compliance, Finance, Product, and other stakeholders to resolve issues and support a strong client experience.
Provide day-to-day leadership and operational oversight across recordkeeping administration, client servicing, controls, and related business processes.
Provide guidance and support to colleagues, sharing expertise and helping strengthen the team's ability to manage complex operational and client situations.
Identify root causes, recommend sustainable solutions, and drive process improvements that enhance efficiency, quality, and risk management.
Lead or support Canadian project activities related to fund administration and back-office transformation, including planning, milestone tracking, issue management, readiness, testing, and implementation.
Act as the key connector between Canadian business requirements and broader global program teams.
Coordinate stakeholder communications, governance updates, and project reporting for impacted Canadian teams.
Support audit-ready documentation, regulatory considerations, and operational control requirements.

Qualifications:

7+ years of experience in client service, fund operations, investment operations, transfer agency/recordkeeping, fund administration, project management, or a related financial services function.
Demonstrated ability to manage complex operational issues, client escalations, and cross-functional initiatives.
Experience working with third-party service providers, outsourced operating models, or vendor-supported processes.
Demonstrated ability to lead cross-functional initiatives and provide direction and support to colleagues, with or without formal reporting-line authority.
Strong project management skills, including the ability to coordinate deliverables, track risks and dependencies, and drive outcomes in a matrix environment.
Knowledge of mutual funds, ETFs, fund administration, investment operations, regulatory requirements, or operational controls is preferred.
Excellent communication, stakeholder management, analytical, and problem-solving skills.
Ability to influence without direct authority and operate independently with sound judgment.

Pay Transparency

Expected Salary Range: $126,000 - $176,000

Role status: existing vacancy

Our compensation ranges are based on role, level, and local market. Individual pay within the range is determined by factors such as job-related skills, experience, and relevant education or training. For part-time roles, pay will be pro-rated based on regularly scheduled hours.

In addition to the range above, Vanguard’s total compensation package may include performance-based incentives, discretionary bonuses, and other perks. We also offer comprehensive benefits such as health insurance, accident and life insurance, and retirement savings plans. Your recruiter will be able to provide additional details on the total compensation offering during the hiring process.

AI Disclosure Statement
Vanguard does not use artificial intelligence (AI) or automated decision-making tools in its recruitment process. All application reviews and hiring decisions are made by our recruitment team.

Accommodations

Vanguard is committed to fostering an accessible and inclusive workplace. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage of the recruitment process, please inform us. We will work with you to meet your needs and you can reach us at americas_crewcentral@vanguardhr.com, quoting the job ID and job title.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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More about this job

Responsibilities

The role involves managing client service inquiries and operational oversight while leading a significant fund administration transformation initiative. The incumbent will act as a subject matter expert and key connector between Canadian business requirements and global program teams.

Requirements

Candidates must have 7+ years of experience in client service, fund operations, or related financial services functions. Strong project management skills and the ability to lead cross-functional initiatives in a matrix environment are essential.

Skills

Client service
Fund operations
Operational oversight
Fund administration
Project management
Process improvement
Risk management
Stakeholder management
Regulatory compliance
Transfer agency
Recordkeeping
Analytical skills
Problem-solving
Leadership
Communication skills
Change management

Benefits

Health insurance
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Fund Operations
Fund Administration
Transformation
Operational Oversight
Recordkeeping
Transfer Agency
Project Management
Risk Management
Process Improvement
Mutual Funds
ETFs
Regulatory Requirements
Stakeholder Management
Financial Services
Hybrid Model
Back-office Transformation
Operational Controls
Vendor Management
Change Management

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