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Added 13 mins ago
CO
Job ID #31810: Senior Process Engineer, Plant Operations
City of Hamilton
Hamilton, ON
- Full-time
Provides engineering support in the areas of process/energy optimization and efficiency, research, capital program delivery, operations and project work for water and wastewater treatment…
Added 13 mins ago
BC
Director, Process & Manufacturing (Construction)
Broccolini Construction Inc.
Toronto, ON
- Full-time
Broccolini is a family-owned, single-source provider of construction, development and real-estate services. Our company caters to the industrial, commercial and residential markets in…
Added 13 mins ago
S
Intern, Steel Operations (4 Months)
Seaspan
North Vancouver, BC
- Full-time
The Intern, Steel Operations will support the Steel Operations department in coordinating daily activities, tracking departmental performance, and supporting the successful execution of…
Added 13 mins ago
KC
Intermediate Structural Engineer - Hydro
Klohn Crippen Berger
Toronto, ON
- Full-time
…understanding of the communities, industries, and environments that we support. At KCB, our team collaborates across regions and disciplines to bring practical thinking, technical…
Added 13 mins ago
KC
Senior Structural Engineer - Hydropower
Klohn Crippen Berger
Vancouver, BC · Toronto, ON
- Full-time
…understanding of the communities, industries, and environments that we support. At KCB, our team collaborates across regions and disciplines to bring practical thinking, technical…
Added 13 mins ago
BG
Foreman_CA
Brandt Group of Companies
Regina, SK
- Full-time
The position is responsible for supporting and coordinating construction and facility-related projects from planning through completion. This includes assisting with scheduling, budgeting,…
Added 13 mins ago
L
Senior HR Business Partner
Ledcor
Toronto, ON
- Full-time
As a trusted advisor, you will support the Building Construction portfolio and provide guidance across workforce planning, employee relations, performance management, talent management,…
Added 13 mins ago
L
Crane Operator
Ledcor
Fort McMurray, AB
- Full-time
We are seeking experienced Crane Operator to support us on an Oil & Gas project. You will be an integral part of the Ledcor team working on the major oil sands mine expansion project for…
Added 13 mins ago
V
Senior Mining Infrastructure Engineer
Vale
Canada
- Full-time
Identify, scope and cost mining infrastructure systems and annual capital development construction to achieve 3YP
Added 28 mins ago
C
Senior Process Designer
CIMIC
Vancouver, BC
- Full-time
Support project teams with reporting on design status, resource requirements, and schedule milestones.
Added 28 mins ago
W
Senior / Lead Piping Designer
Wood
Edmonton, AB
- Full-time
Previously project experience in Upstream Oil Sands is preferred.
Added 28 mins ago
HH
Quality Control Coordinator
Highbridge Human Capital
Logan Lake, BC
- Full-time
NHWELMEN Construction is seeking a detail-oriented and proactive Quality Control Coordinator to oversee quality assurance and quality control activities on construction projects. The QC…
Added 28 mins ago
Superintendent Park Board
City of Vancouver
Vancouver, BC
…challenges and advances operational programs to mitigate risks and support long-term…
Added 28 mins ago
Planner
EBC Inc.
BC · Campbell River Outskirts, British Columbia
The role sits within the Submittals & Scheduling function reporting to the Project Director, working alongside the Document Controller and coordinating closely with Project Controls, the…
Added 28 mins ago
S
Lead Structural Naval Architect
Seaspan
Victoria, BC
- Full-time
…authorities to develop practical, production-ready solutions that support safe, compliant, and efficient project…
Added 28 mins ago
KB
Contractor Sales-Plumbing Specialist
Kent Building Supplies
Saint John, NB
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 28 mins ago
KB
Contractor Sales-Plumbing Specialist
Kent Building Supplies
Fredericton, NB
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 28 mins ago
HH
Quality Control Coordinator
Highbridge Human Capital
Logan Lake, BC
- Full-time
NHWELMEN Construction is seeking a detail-oriented and proactive Quality Control Coordinator to oversee quality assurance and quality control activities on construction projects. The QC…
Added 28 mins ago
KC
Senior Structural Engineer - Hydropower
Klohn Crippen Berger
Toronto, ON
- Full-time
…understanding of the communities, industries, and environments that we support. At KCB, our team collaborates across regions and disciplines to bring practical thinking, technical…
Added 28 mins ago
KC
Senior Structural Engineer - Hydropower
Klohn Crippen Berger
Vancouver, BC
- Full-time
…understanding of the communities, industries, and environments that we support. At KCB, our team collaborates across regions and disciplines to bring practical thinking, technical…
Added 28 mins ago
TT
Senior Mechanical Engineer
Tetra Tech
Winnipeg, MB
- Full-time
Complete various engineering assignments, including investigations, studies, design and specifications for permit and construction, cost estimation, and supervision of construction and…
Added 44 mins ago
AI
Proposal Coordinator
Ainsworth Inc
Mississauga, ON
- Full-time
1-3 years of experience in coordination, administration, project support, business development, or a related role.
Added 44 mins ago
AC
Senior Proposal Specialist
Allnorth Consultants Limited
Sherwood Park, AB · AB · Kamloops, BC · Kelowna, BC · Nanaimo, BC · Prince George, BC · Vancouver, BC · Victoria, BC · Saskatoon, SK · Calgary, AB
- Full-time
Allnorth is a multi-disciplinary engineering, project delivery, and construction services company delivering innovative, practical solutions to clients across the metals and minerals,…
Added 44 mins ago
IS
Customer Service Agent
Ideal Siding
Burnaby, BC
- $20 to $22 CAD / hour
- Full-time
…understand homeowners’ needs, coordinate appointments with project managers, and help customers take the next step toward improving their…
Added 58 mins ago
GI
Field Engineer
Green Infrastructure Partners
Paradise, NL · St. John's, NL · Topsail Rd, Paradise, NL
- Full-time
…at the core of everything we do. As one of Canada’s leading construction and infrastructure companies, we support a wide range of complex projects across the country, including heavy civil,…

Vantage

Strategic Account Manager, NA

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based at our campus in Québec, QC, Canada.

Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction. As a TAM, you will serve as the primary interface for Vantage customers, ensuring their needs are met and coordinating across all Vantage departments to support customer requests. This role requires a proactive and customer-focused approach to deliver exceptional service and maintain customer loyalty.

Essential Job Functions

Establish and maintain relationships with a core set of customers to support day-to-day activities and requests.
Interface directly with customers regularly for reporting, requests, and project support.
Develop relationships with Vantage global support organizations to ensure seamless service delivery.
Collaborate with internal and external Vantage teams to complete activities on time and meet customer needs.
Ensure compliance with Vantage standards and customer leases.
Report on performance through KPIs to Vantage customers, sales, and executives.
Hold SLA compliance, monthly business reviews (MBRs), and quarterly business reviews (QBRs).
Develop and document processes and procedures for customer support.
Create and maintain documentation for each customer.
Perform all internal and external onboarding activities for new customers.
Configure the Customer Portal and tooling to meet customer needs.
Support all financial and billing processes related to customer accounts.
Gather customer requirements and participate in the solution design and quoting process.
Create custom reports for customers to meet specific needs and requirements.
Manage customer-facing projects and activities, ensuring timely and successful completion.
Support the Construction team with customer requests and reporting.
Handle additional duties as assigned by Management.

Job Requirements

Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.
Prior experience supporting an ITIL based Service Management program.
Experience with contracts management and RFPs.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests.
Excellent verbal and written communication skills.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Strong attention to detail and accuracy.
Travel required is expected to be up to 10% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

Apply About employer

More about this job

Responsibilities

Manage relationships with assigned customers, serve as their primary point of contact, and coordinate internal teams to deliver timely support and meet customer requirements. Monitor service performance and SLA compliance, lead customer reviews, maintain account documentation and processes, and support onboarding, billing, reporting, solution design, and customer-facing projects.

Requirements

A bachelor’s degree in Business Administration, Computer Science, Sales, or a related field - or equivalent experience - is required, along with at least five years of experience in data center operations, project management, customer support, or sales. Candidates should have experience with ITIL-based service management, contracts and RFPs, Microsoft Office tools, and strong communication, problem-solving, organizational, time-management, and negotiation skills.

Skills

Customer Support
Data Center Operations
Project Management
Sales
ITIL Service Management
Contract Management
RFP Management
Microsoft Office
Problem Solving
Communication
Time Management
Multitasking
Negotiation
Organization
Attention To Detail

Benefits

Health And Welfare Benefits
Retirement Benefits
Paid Leave
Training And Development
Recognition
Above-Market Total Compensation

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Technical Account Management
Data Center Operations
Project Management
Customer Support
Sales
ITIL
Service Management
Contracts Management
RFPs
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
KPIs
SLA Compliance
Monthly Business Reviews
Quarterly Business Reviews
Customer Portal
Billing
Solution Design
Quoting
Customer Onboarding
Process Documentation
Customer Reporting
Construction Support

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