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Added 13 mins ago
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Finance Manager - Business Unit Finance
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
Reporting to the Finance Director, Commercial Finance, this role also manages and develops one Senior Financial Analyst.
Added 13 mins ago
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Executive Director, Global Markets Resource Optimization
CIBC
Toronto, ON
- Full-time
Reporting, Analytics & Systems – Build and enhance reporting and analytics to provide consistent, timely visibility on resource usage, constraints, and returns. Lead the development of…
Added 13 mins ago
C&
Finance Manager - Business Unit Finance
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
Reporting to the Finance Director, Commercial Finance, this role also manages and develops one Senior Financial Analyst.
Added 13 mins ago
M
Manager, Global Technology & Operations (GTO) Strategy & Transformation
Manulife
Montreal, QC
- Full-time
…way of working to accelerate analysis, governance execution, reporting, strategy development, and transformation…
Added 13 mins ago
General Manager
Nors
Dartmouth, NS
Reporting to the Eastern COO, The General Manager/ Branch Manager is responsible for developing, leading, and executing the company’s operations for all Branches in the Atlantic Region.…
Added 13 mins ago
Sr Client Support Consultant
The Canada Life Assurance Company
Winnipeg, MB
…collaborative role, you'll act as a trusted resource for client reporting, request-for-proposal (RFP) support, and operational initiatives that contribute to client retention and business…
Added 13 mins ago
Administration Service Specialist (6-month contract)
The Canada Life Assurance Company
Winnipeg, MB
Reporting to the Underwriting Team Manager, Group Medical Underwriting, the Administration Service Specialist is responsible for providing administrative and operational support to the…
Added 13 mins ago
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Divisional Sales Manager- Southern Ontario
Pandora
Toronto, ON
- Full-time
Reviews store financial reports, analyzing Key Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies and coaches as appropriate.
Added 13 mins ago
Executive Assistant - Toronto
EY
Toronto, ON
Engagement maintenance - Support the client engagement management process, including tracking and reporting time & expenses as needed; running reports; maintaining accurate client and…
Added 13 mins ago
Construction Management Team (CMT) Administrator (Mackenzie)
IREN
AB · Mackenzie
The CMT Administrator is the organizational backbone of the Mackenzie construction management team. Reporting to the Construction Manager, you keep the site office running: daily reports,…
Added 28 mins ago
Sr. Manager, Trade Compliance
L3Harris Technologies
ON · Waterdown, ON
…new and ongoing programs and is critical to achieving company financial objectives. You will provide expert guidance to the senior leadership team on licensing strategy, risk mitigation,…
Added 28 mins ago
Director Infrastructure & Cybersecurity
FortisAlberta
Calgary, AB
Reporting to the Vice President, Customer and Information Services, the Director, IT Infrastructure and Cybersecurity provides enterprise leadership for the strategy, delivery, security,…
Added 28 mins ago
Operations Technician - Hebron or Hibernia
ExxonMobil
St. John's, NL
…recruiting Operations Technicians for employment at a platform. Reporting to the Production Supervisor, the successful applicant will assist with the effective execution of maintenance…
Added 28 mins ago
MO
Program Manager, Wastewater Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Reporting to the Manager of Public Engagement & Connection Services, the Program Manager – Wastewater Systems is responsible for developing, implementing, and continuously improving…
Added 28 mins ago
MO
Program Manager, Water Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Reporting to the Manager of Public Engagement & Connection Services, the Program Manager – Water Systems is responsible for the development, implementation, and continuous improvement of…
Added 28 mins ago
RB
Director, Business Marketing – Canada
Royal Bank of Canada
Toronto, ON
- Full-time
…Sustainable Finance, Global Transaction Banking, and Research. Reporting to the Global Head of Client & Marketing Strategy, you drive business growth by translating strategic priorities…
Added 28 mins ago
RB
Service Specialist, Operations II
Royal Bank of Canada
Toronto, ON
- Full-time
Added 28 mins ago
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Food Service Supervisor
Dexterra
Mississauga, ON
- From $25 CAD / hour
- Full-time
…established standards. This role also performs the administrative and financial duties for the unit such as ordering and resolving discrepancies with suppliers and customers, creation and…
Added 43 mins ago
Assistant Manager
Sporting Life Group
Laval, QC
Manage payroll processes, including timecard approvals, forecasting, reporting, and analysis of labor spend.
Added 43 mins ago
Grocery Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Ottawa, ON · Kanata, ON
Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and…
Added 43 mins ago
Project Control Officer (PCO) & Process Governance
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Track project budgets, forecasts, commitments, actual costs, and variances, and provide clear financial reporting to project leadership.
Added 43 mins ago
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Medical Lab Technologist (OPSEU LAB) - Chemistry, Temporary Full Time (10 months)
LifeLabs
Toronto, ON
- Full-time
Our Medical Lab Technologists provide accurate and timely interpretive and diagnostic specimen testing and reporting. Through accuracy, quality, efficiency and expediting test results, you…
Added 43 mins ago
Medical Lab Technologist (OPSEU LAB), Chemistry
LifeLabs
Mississauga, ON
Our Medical Lab Technologists provide accurate and timely interpretive and diagnostic specimen testing and reporting. Through accuracy, quality, efficiency and expediting test results, you…
Added 43 mins ago
L
Medical Lab Technologist (OPSEU LAB), Chemistry - Temporary Full Time (6 months)
LifeLabs
Mississauga, ON
- Full-time
Our Medical Lab Technologists provide accurate and timely interpretive and diagnostic specimen testing and reporting. Through accuracy, quality, efficiency and expediting test results, you…
Added 43 mins ago
Medical Lab Technologist (OPSEU LAB), Microbiology
LifeLabs
Toronto, ON
Our Medical Lab Technologists provide accurate and timely interpretive and diagnostic specimen testing and reporting. Through accuracy, quality, efficiency and expediting test results, you…

Vantage

Strategic Account Manager, NA

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based at our campus in Québec, QC, Canada.

Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction. As a TAM, you will serve as the primary interface for Vantage customers, ensuring their needs are met and coordinating across all Vantage departments to support customer requests. This role requires a proactive and customer-focused approach to deliver exceptional service and maintain customer loyalty.

Essential Job Functions

Establish and maintain relationships with a core set of customers to support day-to-day activities and requests.
Interface directly with customers regularly for reporting, requests, and project support.
Develop relationships with Vantage global support organizations to ensure seamless service delivery.
Collaborate with internal and external Vantage teams to complete activities on time and meet customer needs.
Ensure compliance with Vantage standards and customer leases.
Report on performance through KPIs to Vantage customers, sales, and executives.
Hold SLA compliance, monthly business reviews (MBRs), and quarterly business reviews (QBRs).
Develop and document processes and procedures for customer support.
Create and maintain documentation for each customer.
Perform all internal and external onboarding activities for new customers.
Configure the Customer Portal and tooling to meet customer needs.
Support all financial and billing processes related to customer accounts.
Gather customer requirements and participate in the solution design and quoting process.
Create custom reports for customers to meet specific needs and requirements.
Manage customer-facing projects and activities, ensuring timely and successful completion.
Support the Construction team with customer requests and reporting.
Handle additional duties as assigned by Management.

Job Requirements

Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.
Prior experience supporting an ITIL based Service Management program.
Experience with contracts management and RFPs.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests.
Excellent verbal and written communication skills.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Strong attention to detail and accuracy.
Travel required is expected to be up to 10% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

Apply About employer

More about this job

Responsibilities

Manage relationships with assigned customers, serve as their primary point of contact, and coordinate internal teams to deliver timely support and meet customer requirements. Monitor service performance and SLA compliance, lead customer reviews, maintain account documentation and processes, and support onboarding, billing, reporting, solution design, and customer-facing projects.

Requirements

A bachelor’s degree in Business Administration, Computer Science, Sales, or a related field - or equivalent experience - is required, along with at least five years of experience in data center operations, project management, customer support, or sales. Candidates should have experience with ITIL-based service management, contracts and RFPs, Microsoft Office tools, and strong communication, problem-solving, organizational, time-management, and negotiation skills.

Skills

Customer Support
Data Center Operations
Project Management
Sales
ITIL Service Management
Contract Management
RFP Management
Microsoft Office
Problem Solving
Communication
Time Management
Multitasking
Negotiation
Organization
Attention To Detail

Benefits

Health And Welfare Benefits
Retirement Benefits
Paid Leave
Training And Development
Recognition
Above-Market Total Compensation

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Technical Account Management
Data Center Operations
Project Management
Customer Support
Sales
ITIL
Service Management
Contracts Management
RFPs
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
KPIs
SLA Compliance
Monthly Business Reviews
Quarterly Business Reviews
Customer Portal
Billing
Solution Design
Quoting
Customer Onboarding
Process Documentation
Customer Reporting
Construction Support

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