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Added 7 mins ago
B&
Administrative Assistant
Black & McDonald Limited
Toronto, ON · Scarborough, ON
- $47,500 to $57,500 CAD / year
- Full-time
The Subcontract Administrator is located in Scarborough and typically reports directly to the Subcontract Manager. Their primary focus is assisting in subcontract management under the…
Added 7 mins ago
BV
Growth Associate
Betstamp Ventures
Toronto, ON
- Full-time
…time and every number adds up. You'll report to the Senior Manager of our organic growth programs and work beside them every…
Added 7 mins ago
AC
Chef De Projet Flux De Matériel/ Project Manager (Material Flow)
Aston Carter
Saint-Eustache, QC
- $38 to $45 CAD / hour
- Contract
…initiatives de logistique et de flux de matériel dans lensemble des opérations de fabrication. Lobjectif principal consiste à optimiser et encadrer le mouvement des matériaux, depuis la…
Added 7 mins ago
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Construction Coordinator - Key Lake
Raise
Leask, SK
- Full-time
…contractors with digital tooling, liaise across engineering and operations, and track physical progress on…
Added 7 mins ago
NI
Child Care Manager
North Island Métis
Campbell River, BC
- Full-time
NIMA is seeking an experienced Child Care Manager to support the development and opening of our new 61-space child care centre in Campbell River and provide leadership for its ongoing…
Added 7 mins ago
UO
Undergraduate Admissions Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $5,027 to $5,413 CAD / month
- Full-time
This position works collaboratively with units both within and external to the School of Nursing to oversee the daily operations and processes of moving from prospective student, to…
Added 7 mins ago
UO
Clinical Placement Operations Manager
University of British Columbia
Vancouver, BC · UBCV | Friedman Building (FRDM)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Clinical Placement Operations Manager will manage the day-to-day operations of the clinical education portion of the MPT Program. The incumbent will ensure clinical placement…
Added 7 mins ago
A
Senior Analyst, Compliance Monitoring – Load Settlement
AESO
Calgary, AB · KPMG Tower
- Full-time
Reporting to the Manager, Transmission Tariff & Load Settlements, the Senior Analyst, Compliance Monitoring - Load Settlement is a key member of a collaborative team responsible for…
Added 7 mins ago
E
Specialist II TIS Application Observability
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
Lead the architecture, administration, and optimization of Enbridge's Dynatrace observability platform, ensuring scalable and consistent monitoring across on-premises, cloud, and SaaS…
Added 7 mins ago
TU
Clinical Placement Operations Manager
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Clinical Placement Operations Manager will manage the day-to-day operations of the clinical education portion of the MPT Program. The incumbent will ensure clinical placement…
Added 7 mins ago
MM
Coordinator, Facilities Planning Projects
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
…current information is clearly documented and communicated to manager and key…
Added 7 mins ago
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Part-Time Key Holder - Vaughan Mills
Geox
Vaughan, ON
- Part-time
Accountable for cash office operations including, but not limited to, opening and closing all registers, maintaining accurate count of cash, ordering change, preparing deposits, performing…
Added 7 mins ago
TU
HR Manager
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Human Resources Manager is responsible for managing the day-to-day human resources operations of the Department of Family Practice and ensuring effective, consistent, and compliant HR…
Added 7 mins ago
PC
Database Marketing Manager
Parq Casino
Vancouver, BC
- Full-time
Report suspicious transactions to the Player Operations Manager for further investigation
Added 7 mins ago
TI
Go-to-Market (GTM) Growth Manager
TRSB Inc.
Montreal, QC
- Full-time
TRSB looking for a Go-to-Market (GTM) Growth Manager who can turn technology, data, content and creativity into demand.
Added 7 mins ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
…governance, escalates significant risks and exceptions to the Senior Manager, Human Resources, and remains responsible for coordinating approved actions through…
Added 7 mins ago
VC
Project Manager
Vera Causa
Calgary, AB
- Full-time
As the Project Manager, you are the engine of the agency, keeping work moving on time and on budget. You are responsible for tracking, managing, and moving projects forward through the…
Added 7 mins ago
CG
Server Part Time at Park Cafe, Assiniboine Park
Compass Group Canada
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Part-time
Reporting to the General Manager, Park Café, the Park Café Server will provide exceptional customer service and quality products to ensure our restaurant guests have a wonderful experience…
Added 22 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Thunder Bay, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 37 mins ago
NB
Manager Custody Client Services
National Bank of Canada
Toronto, ON
- Full-time
Bachelor's degree in Finance, Business Administration, Accounting, Economics, or a related discipline, and minimum of 5 years of experience in custody services, custody operations,…
Added 37 mins ago
TU
Administrative Assistant, HR Students & Facilities
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Reports directly to the Manager, Administration. Works closely with other staff as a member of the SPPGA Administration Team.
Added 37 mins ago
T
Personal Banking Associate Trainee
TD
AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 37 mins ago
T
Personal Banking Associate Trainee
TD
AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 37 mins ago
TE
Category Specialist – Turbomachinery
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager of the Turbomachinery Category Team, the Category Specialist will manage an original equipment manufacturer (OEM) portfolio and related repair and overhaul supply…
Added 37 mins ago
TE
Land Analyst
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager, Land Operations Projects and based in Calgary, this position will be responsible for advising, coordinating and/or leading the management of third-party programs…

Vantage

Strategic Account Manager, NA

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based at our campus in Québec, QC, Canada.

Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction. As a TAM, you will serve as the primary interface for Vantage customers, ensuring their needs are met and coordinating across all Vantage departments to support customer requests. This role requires a proactive and customer-focused approach to deliver exceptional service and maintain customer loyalty.

Essential Job Functions

Establish and maintain relationships with a core set of customers to support day-to-day activities and requests.
Interface directly with customers regularly for reporting, requests, and project support.
Develop relationships with Vantage global support organizations to ensure seamless service delivery.
Collaborate with internal and external Vantage teams to complete activities on time and meet customer needs.
Ensure compliance with Vantage standards and customer leases.
Report on performance through KPIs to Vantage customers, sales, and executives.
Hold SLA compliance, monthly business reviews (MBRs), and quarterly business reviews (QBRs).
Develop and document processes and procedures for customer support.
Create and maintain documentation for each customer.
Perform all internal and external onboarding activities for new customers.
Configure the Customer Portal and tooling to meet customer needs.
Support all financial and billing processes related to customer accounts.
Gather customer requirements and participate in the solution design and quoting process.
Create custom reports for customers to meet specific needs and requirements.
Manage customer-facing projects and activities, ensuring timely and successful completion.
Support the Construction team with customer requests and reporting.
Handle additional duties as assigned by Management.

Job Requirements

Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.
Prior experience supporting an ITIL based Service Management program.
Experience with contracts management and RFPs.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests.
Excellent verbal and written communication skills.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Strong attention to detail and accuracy.
Travel required is expected to be up to 10% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

Apply About employer

More about this job

Responsibilities

Manage relationships with assigned customers, serve as their primary point of contact, and coordinate internal teams to deliver timely support and meet customer requirements. Monitor service performance and SLA compliance, lead customer reviews, maintain account documentation and processes, and support onboarding, billing, reporting, solution design, and customer-facing projects.

Requirements

A bachelor’s degree in Business Administration, Computer Science, Sales, or a related field - or equivalent experience - is required, along with at least five years of experience in data center operations, project management, customer support, or sales. Candidates should have experience with ITIL-based service management, contracts and RFPs, Microsoft Office tools, and strong communication, problem-solving, organizational, time-management, and negotiation skills.

Skills

Customer Support
Data Center Operations
Project Management
Sales
ITIL Service Management
Contract Management
RFP Management
Microsoft Office
Problem Solving
Communication
Time Management
Multitasking
Negotiation
Organization
Attention To Detail

Benefits

Health And Welfare Benefits
Retirement Benefits
Paid Leave
Training And Development
Recognition
Above-Market Total Compensation

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Technical Account Management
Data Center Operations
Project Management
Customer Support
Sales
ITIL
Service Management
Contracts Management
RFPs
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
KPIs
SLA Compliance
Monthly Business Reviews
Quarterly Business Reviews
Customer Portal
Billing
Solution Design
Quoting
Customer Onboarding
Process Documentation
Customer Reporting
Construction Support

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