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Added 7 mins ago
Operations Advisor
Independent Electricity System Operator
Canada
Added 7 mins ago
ADMINISTRATIVE ASSISTANT 1
City of Toronto
Toronto, ON
The City's Engineering and Construction Services Division provides specialized engineering, design, and construction support to internal partners - including Toronto Water, Transportation…
Added 7 mins ago
CC
Manufacturing Engineering Manager
Carfair Composites
Winnipeg, MB
- Full-time
…for all regulatory and legal requirements are met including organizational quality, environmental, health & safety…
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B
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
…growing wayfinding practice. We bring together user experience, design thinking and strategic problem solving to help people navigate complex environments more…
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AC
Full-Time Professor, Paramedic & Advanced Care
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
The Design/revision/updating Of Courses, Including
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WL
Communications Specialist
WeirFoulds LLP
Toronto, ON
- Full-time
…content portfolio, promotional materials and other graphic design needs, managing directories and award nominations, and being a key player in developing newsletters/articles,…
Added 37 mins ago
W
Lead Electrical Engineer, Mission Critical Buildings
WSP
Calgary, AB
- Full-time
…Alberta and Western Canada. This is an opportunity to lead the design and delivery of some of the country's most advanced enterprise, colocation, hyperscale, AI, and high-performance…
Added 37 mins ago
W
Lead Mechanical Engineer, Mission Critical Buildings
WSP
Calgary, AB
- Full-time
Lead the mechanical design of resilient, scalable, mission-critical facilities that enable cloud, artificial intelligence, and high-performance computing across Alberta and Western Canada.…
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Director, Geotechnical Engineering Prairies & North
WSP
Calgary, AB
- Full-time
…complex projects, technical risk, geotechnical investigations and design, and senior client…
Added 37 mins ago
II
Assistant Manager – Oracle EBS Techno-Functional
Indian Institutes of Public Health (IIPHs)
Amos, QC
- Full-time
Gather business requirements and prepare functional and technical design documents.
Added 37 mins ago
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Postdoctoral Fellow - Surgical and Interventional Sciences
RI-MUHC | Research Institute of the MUHC | #rimuhc
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Added 37 mins ago
C
Developer - Virtual Agent Administrator
CGI
Montreal, QC
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Post secondary education in programming / tool design / technical support
Added 37 mins ago
AC
Hospitality Supervisor
Aramark Canada
Calgary, AB
- Internship
Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
Added 52 mins ago
Senior Staff Program Manager
Kaseya Careers
Vancouver, BC
…(NPI), process transformation, go-to-market execution, and organizational rollouts. This is a senior-most individual-contributor role for a seasoned program leader who can independently…
Added 52 mins ago
Senior Staff Program Manager
Kaseya Careers
Toronto, ON
…(NPI), process transformation, go-to-market execution, and organizational rollouts. This is a senior-most individual-contributor role for a seasoned program leader who can independently…
Added 52 mins ago
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Design Engineer
Brandt Group of Companies
Regina, SK
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Brandt Industries Incorporated is currently seeking a Design Engineer for our Regina, SK, location.
Added 52 mins ago
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Merchandiser
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Merchandiser
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Sherwood Park, AB
- $17.5 CAD / hour
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Merchandiser
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Added 52 mins ago
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Analyst, Consulting - Performance Improvement & Operational Excellence
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Montreal, QC
- Full-time
…feasibility studies, process improvement, performance improvement, organizational effectiveness and analytical studies, working at times independently and as part of a project…
Added 52 mins ago
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Senior Analyst, Campaign Delivery
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Working knowledge of customer relationship management, campaign design and development
Added 52 mins ago
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Wire EDM Operator
Precinmac
Milton, ON
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Good organizational, communication, and problem-solving skills.
Added 52 mins ago
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Manager, Workplace Solutions (Drawing & Occupancy) - Future Opportunity
BGIS
Toronto, ON
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…management, workplace planning, drawing management, interior design activities, and workplace change initiatives. The position also provides day-to-day functional oversight across Workplace…
Added 1 hour ago
MH
BIM Specialist
Mattamy Homes
Canada
- Full-time
…candidate will be detail-oriented, organized, and experienced in a design-build-style environment, with strong technical knowledge of BIM software, workflows, and multi-discipline…
Added 1 hour ago
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Fluvial Geomorphologist/Specialist
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Markham, ON
- $60,000 to $70,000 CAD / year
- Full-time
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Vantage

Strategic Account Manager, NA

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based at our campus in Québec, QC, Canada.

Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction. As a TAM, you will serve as the primary interface for Vantage customers, ensuring their needs are met and coordinating across all Vantage departments to support customer requests. This role requires a proactive and customer-focused approach to deliver exceptional service and maintain customer loyalty.

Essential Job Functions

Establish and maintain relationships with a core set of customers to support day-to-day activities and requests.
Interface directly with customers regularly for reporting, requests, and project support.
Develop relationships with Vantage global support organizations to ensure seamless service delivery.
Collaborate with internal and external Vantage teams to complete activities on time and meet customer needs.
Ensure compliance with Vantage standards and customer leases.
Report on performance through KPIs to Vantage customers, sales, and executives.
Hold SLA compliance, monthly business reviews (MBRs), and quarterly business reviews (QBRs).
Develop and document processes and procedures for customer support.
Create and maintain documentation for each customer.
Perform all internal and external onboarding activities for new customers.
Configure the Customer Portal and tooling to meet customer needs.
Support all financial and billing processes related to customer accounts.
Gather customer requirements and participate in the solution design and quoting process.
Create custom reports for customers to meet specific needs and requirements.
Manage customer-facing projects and activities, ensuring timely and successful completion.
Support the Construction team with customer requests and reporting.
Handle additional duties as assigned by Management.

Job Requirements

Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.
Prior experience supporting an ITIL based Service Management program.
Experience with contracts management and RFPs.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests.
Excellent verbal and written communication skills.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Strong attention to detail and accuracy.
Travel required is expected to be up to 10% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

Apply About employer

More about this job

Responsibilities

Manage relationships with assigned customers, serve as their primary point of contact, and coordinate internal teams to deliver timely support and meet customer requirements. Monitor service performance and SLA compliance, lead customer reviews, maintain account documentation and processes, and support onboarding, billing, reporting, solution design, and customer-facing projects.

Requirements

A bachelor’s degree in Business Administration, Computer Science, Sales, or a related field - or equivalent experience - is required, along with at least five years of experience in data center operations, project management, customer support, or sales. Candidates should have experience with ITIL-based service management, contracts and RFPs, Microsoft Office tools, and strong communication, problem-solving, organizational, time-management, and negotiation skills.

Skills

Customer Support
Data Center Operations
Project Management
Sales
ITIL Service Management
Contract Management
RFP Management
Microsoft Office
Problem Solving
Communication
Time Management
Multitasking
Negotiation
Organization
Attention To Detail

Benefits

Health And Welfare Benefits
Retirement Benefits
Paid Leave
Training And Development
Recognition
Above-Market Total Compensation

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Technical Account Management
Data Center Operations
Project Management
Customer Support
Sales
ITIL
Service Management
Contracts Management
RFPs
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
KPIs
SLA Compliance
Monthly Business Reviews
Quarterly Business Reviews
Customer Portal
Billing
Solution Design
Quoting
Customer Onboarding
Process Documentation
Customer Reporting
Construction Support

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