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Added 10 mins ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 10 mins ago
NF
Underwriting Manager, Small Business (9-Month Contract)
Northbridge Financial Corporation
Calgary, AB · Vancouver, BC
- Full-time
What it’s like to be a Northbridge Underwriting Manager:
Added 10 mins ago
T
Customer Experience Associate
TD
Yorkton, SK
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to…
Added 10 mins ago
HR
Beauty Advisor - La Prairie
Holt Renfrew
Mississauga, ON
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 10 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - La Prairie
Holt Renfrew
Mississauga, ON
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 10 mins ago
S
Senior Retail Sales Consultant - Part time - Chinook Centre, AB
Swarovski
Calgary, AB
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 10 mins ago
SL
Analyst, Technical Support Services
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
…VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and…
Added 10 mins ago
C
Manager, Hospitality Services (1- year contract)
CIBC
Toronto, ON
- Full-time
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
Added 10 mins ago
CMF Area Manager
Caterpillar Inc.
Burlington, ON
Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
Added 10 mins ago
Store Manager Store Manager
ELC Beauty LLC
Vancouver, BC
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 10 mins ago
BG
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
London, ON
- Full-time
Brandt Tractor Ltd. is currently seeking a Territory Manager - Compact Construction Equipment for our London Construction & Forestry location
Added 10 mins ago
Application Architect, Scotiabank
Scotiabank
Toronto, ON
The incumbent will work in partnership with the Sr. Manager Development, to manage a team of technology professionals responsible for delivery and ensure deliverables are of the highest…
Added 10 mins ago
Product Manager
Mattr
Calgary, AB
The Product Manager, Flexpipe plays a pivotal role in the continued success of Flexpipe products across their lifecycle, from ideation through end-of-life. You will help define product…
Added 10 mins ago
FC
Account Manager
Flow Control Group
Dartmouth, NS
- Full-time
Is dedicated to meeting the expectations and requirements of internal and external customers; builds customer relationship so they get first-hand customer intel and uses it for improvements…
Added 25 mins ago
Senior Financial Analyst
BWXT
Toronto, ON
…business improvements and future planning. Reporting to the Senior Manager, Financial Planning & Analysis, the role will collaborate closely with multiple business units and support…
Added 25 mins ago
PG
Media Planning, Manager
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
As a Planning Manager at Starcom, you will oversee a team of media professionals in developing ideas and activations that drive human connections. You will lead the team in pursuing…
Added 39 mins ago
KA
Commercial Account Manager
Kaizen Automotive Group
Leduc, AB
- Full-time
As a Commercial Account Manager, you will be responsible for developing new business opportunities and growing strategic client relationships across Alberta. Reporting to the Director of…
Added 39 mins ago
OR
Wireless Sales Associate - 3098 Surrey Guildford
OSL Retail Services Inc
Surrey, BC
- Other
Strong support from your Store Manager and District Manager every step of the way
Added 39 mins ago
DO
Senior Project Coordinator, Networks
Doctors of BC
Vancouver, BC · BC
- Full-time
…Practice, and other assigned networks. Reporting to the Networks Manager, the role develops, implements, and standardizes project management processes, operational systems, and workflows to…
Added 39 mins ago
FH
Registered Nurse, Medical Path - Royal Columbian Hospital - Various Opportunities
Fraser Health
New Westminster, BC
- Temporary
Added 39 mins ago
HR
Registered Nurse, 10 East & West Inpatient Surgery
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Location: Humber River Health, Wilson SiteLabour Group: ONAReporting Relationship: Manager, Inpatient Surgery 10 East & WestHourly Rate: $41.15-$58.98
Added 39 mins ago
HR
Registered Practical Nurse, Inpatient Surgery 10 East & West
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…Humber River Health, Wilson SiteLabour Group: NOWUReporting Relationship: Manager, Surgical Inpatient 10 Unit East & WestHourly Rate: $38.893 -…
Added 39 mins ago
RB
Sales Trainee - Contract
Red Bull
Saskatoon, SK
- Contract
Evaluate all competitors’ activities such as new launches and price reductions and communicate with District Sales Manager.
Added 39 mins ago
MG
Account/Business Development Manager - Edmonton
Manitoulin Group of Companies
Acheson, AB
- Full-time
● As an Account Manager with Manitoulin, you will enjoy a market-leading
Added 39 mins ago
D
Catering Manager
Dexterra
Winnipeg, MB
- $53,000 to $57,000 CAD / year
- Full-time
We are seeking a dynamic and results-driven Catering Manager to join us. This is an excellent opportunity for a seasoned sales professional to lead our sales initiatives in the competitive…

Vantage

Strategic Account Manager, NA

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based at our campus in Québec, QC, Canada.

Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction. As a TAM, you will serve as the primary interface for Vantage customers, ensuring their needs are met and coordinating across all Vantage departments to support customer requests. This role requires a proactive and customer-focused approach to deliver exceptional service and maintain customer loyalty.

Essential Job Functions

Establish and maintain relationships with a core set of customers to support day-to-day activities and requests.
Interface directly with customers regularly for reporting, requests, and project support.
Develop relationships with Vantage global support organizations to ensure seamless service delivery.
Collaborate with internal and external Vantage teams to complete activities on time and meet customer needs.
Ensure compliance with Vantage standards and customer leases.
Report on performance through KPIs to Vantage customers, sales, and executives.
Hold SLA compliance, monthly business reviews (MBRs), and quarterly business reviews (QBRs).
Develop and document processes and procedures for customer support.
Create and maintain documentation for each customer.
Perform all internal and external onboarding activities for new customers.
Configure the Customer Portal and tooling to meet customer needs.
Support all financial and billing processes related to customer accounts.
Gather customer requirements and participate in the solution design and quoting process.
Create custom reports for customers to meet specific needs and requirements.
Manage customer-facing projects and activities, ensuring timely and successful completion.
Support the Construction team with customer requests and reporting.
Handle additional duties as assigned by Management.

Job Requirements

Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.
Prior experience supporting an ITIL based Service Management program.
Experience with contracts management and RFPs.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests.
Excellent verbal and written communication skills.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Strong attention to detail and accuracy.
Travel required is expected to be up to 10% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

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More about this job

Responsibilities

Manage relationships with assigned customers, serve as their primary point of contact, and coordinate internal teams to deliver timely support and meet customer requirements. Monitor service performance and SLA compliance, lead customer reviews, maintain account documentation and processes, and support onboarding, billing, reporting, solution design, and customer-facing projects.

Requirements

A bachelor’s degree in Business Administration, Computer Science, Sales, or a related field - or equivalent experience - is required, along with at least five years of experience in data center operations, project management, customer support, or sales. Candidates should have experience with ITIL-based service management, contracts and RFPs, Microsoft Office tools, and strong communication, problem-solving, organizational, time-management, and negotiation skills.

Skills

Customer Support
Data Center Operations
Project Management
Sales
ITIL Service Management
Contract Management
RFP Management
Microsoft Office
Problem Solving
Communication
Time Management
Multitasking
Negotiation
Organization
Attention To Detail

Benefits

Health And Welfare Benefits
Retirement Benefits
Paid Leave
Training And Development
Recognition
Above-Market Total Compensation

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Technical Account Management
Data Center Operations
Project Management
Customer Support
Sales
ITIL
Service Management
Contracts Management
RFPs
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
KPIs
SLA Compliance
Monthly Business Reviews
Quarterly Business Reviews
Customer Portal
Billing
Solution Design
Quoting
Customer Onboarding
Process Documentation
Customer Reporting
Construction Support

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