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Added 1 min ago
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Project Coordinator
GLI
Moncton, NB
- $65,000 to $70,000 CAD / year
- Full-time
1-3+ year of experience in project coordination, project administration, client delivery, or professional services
Added 1 min ago
CM
Mental Health Nurse - MHN
CASA Mental Health
Red Deer, AB
- Temporary
…Classrooms are CASA’s new model for school-based mental health service. The program is delivered in partnership with the Government of Alberta, community partners and school…
Added 1 min ago
GO
Service Desk Analyst
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Service Desk Supervisor, the Service Desk Analyst (Analyst) is a member of the Government of Nunavut’s (GN) Help Desk team that provides first-line technical support to GN…
Added 1 min ago
M
Housekeeping Manager
Marriott
Sault Ste. Marie, ON
- Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
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Software Developer
Thales
Ottawa, ON
- Full-time
…distribute Digital Fleet data in support of naval platforms and in-service support…
Added 1 min ago
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PMO Manager Lead
Thales
Ottawa, ON
- Full-time
Reporting to the Head of PMO, the PMO Manager Lead works closely with Program Managers to ensure that Thales’ in-service support programs are delivered efficiently, compliantly, and in…
Added 1 min ago
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Customer Experience Associate
TD
Red Deer, AB
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 min ago
MS
Onboarding Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
…offerings combine cutting-edge technology, outstanding client service, streamlined administration, and global plan management. Shareworks provides clear and actionable ways to make equity…
Added 1 min ago
OV
Patient Registration Clerk/ Bed Allocator (CUPE)- Part Time Temp (until approx. Nov, 2027) - Markham Site
Oak Valley Health
Markham, ON
- Part-time
Minimum one year completed in a Medical Office Administration program
Added 1 min ago
OV
Patient Registration Clerk/ Bed Allocator (CUPE)- Part Time Temp (until approx. July, 2027) - Markham Site
Oak Valley Health
Markham, ON
- Part-time
Minimum one year completed in a Medical Office Administration program
Added 1 min ago
TS
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
St. Albert, AB
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 16 mins ago
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Commis aux opérations - Operations Clerk
Brenntag
Beauharnois, QC · Canada / Beauharnois
- Full-time
Gestion du courrier et des envois par service de messagerie : Trier le courrier entrant, distribuer les notes de service internes et coordonner les envois par messagerie, les expéditions de…
Added 16 mins ago
FH
Medical Clinic Receptionist - Burlington
Foundation Health Canada
Burlington, ON
- $18.5 CAD / hour
- Part-time
Previous experience in a medical office, healthcare setting, or customer service role is preferred.
Added 16 mins ago
WM
Spécialiste des opérations de flotte / Fleet Operations Specialist
Waste Management, Inc. (WM)
Sainte-Sophie, QC
- Full-time
…stratégies d’affaires, en soutenant les employés, en offrant un service à la clientèle, en gérant les technologies, en stimulant la croissance ou en renforçant notre marque, votre…
Added 16 mins ago
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Plan Design System Coder
Manulife
Halifax, NS · Kitchener, ON · Waterloo, ON
- Full-time
The role is also responsible for validating system changes and identifying potential downstream impacts to support accurate claims processing and ongoing plan administration.
Added 16 mins ago
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Health and Welfare Implementation Manager
LifeWorks
Toronto, ON
- Full-time
…and Canada, partnering closely with the Project Manager and Service Delivery team. You'll set the pace, the priorities, and the standard for quality, and you'll be the one who spots the…
Added 16 mins ago
General Manager
Nors
Dartmouth, NS
Drive profitable revenue growth across equipment sales, rentals, parts, service, technology
Added 16 mins ago
Process Improvement Manager
University of Guelph
Guelph, ON
Undergraduate degree in business administration or a related field.
Added 16 mins ago
PS
Intern, Market Data Vendors (January - April 2027)
Public Sector Pension Investment Board
Montreal, QC
- Full-time
We invest funds for the pension plans of the federal public service, the Canadian Forces, the Royal Canadian Mounted Police and the Reserve Force. Headquartered in Ottawa, PSP Investments…
Added 16 mins ago
Administration Service Specialist (6-month contract)
The Canada Life Assurance Company
Winnipeg, MB
We are looking for an Administration Service Specialist to join our Group Medical Underwriting team on a 6-month contract. This position follows a hybrid work model, with employees working…
Added 16 mins ago
PG
Paid Social, Assistant
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Manage contracts/insertion orders and any resulting revisions with media vendors where a managed service is contracts
Added 31 mins ago
Director Infrastructure & Cybersecurity
FortisAlberta
Calgary, AB
…and investment decisions. The Director establishes measurable service, security, and resilience outcomes; advises executives on material technology and cyber risks; leads major…
Added 31 mins ago
SV
Assistant Director of Wellness
Schlegel Villages
Waterloo, ON
- Full-time
Have specific Neighbourhood oversight and/or clear expectations which include HCA, Service Plans, Move In, Re-Admission assessments, clinical follow up and support for assigned…
Added 31 mins ago
MO
Program Manager, Wastewater Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Lead the implementation, administration, and optimization of technologies and software supporting wastewater collection system performance, including sewer flow and rainfall monitoring,…
Added 31 mins ago
MO
Program Manager, Water Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Lead the implementation, administration, and optimization of technologies and software supporting water system performance, including leak detection, pressure and flow monitoring, smart…

Vantage

Strategic Account Manager, NA

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based at our campus in Québec, QC, Canada.

Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction. As a TAM, you will serve as the primary interface for Vantage customers, ensuring their needs are met and coordinating across all Vantage departments to support customer requests. This role requires a proactive and customer-focused approach to deliver exceptional service and maintain customer loyalty.

Essential Job Functions

Establish and maintain relationships with a core set of customers to support day-to-day activities and requests.
Interface directly with customers regularly for reporting, requests, and project support.
Develop relationships with Vantage global support organizations to ensure seamless service delivery.
Collaborate with internal and external Vantage teams to complete activities on time and meet customer needs.
Ensure compliance with Vantage standards and customer leases.
Report on performance through KPIs to Vantage customers, sales, and executives.
Hold SLA compliance, monthly business reviews (MBRs), and quarterly business reviews (QBRs).
Develop and document processes and procedures for customer support.
Create and maintain documentation for each customer.
Perform all internal and external onboarding activities for new customers.
Configure the Customer Portal and tooling to meet customer needs.
Support all financial and billing processes related to customer accounts.
Gather customer requirements and participate in the solution design and quoting process.
Create custom reports for customers to meet specific needs and requirements.
Manage customer-facing projects and activities, ensuring timely and successful completion.
Support the Construction team with customer requests and reporting.
Handle additional duties as assigned by Management.

Job Requirements

Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.
Prior experience supporting an ITIL based Service Management program.
Experience with contracts management and RFPs.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests.
Excellent verbal and written communication skills.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Strong attention to detail and accuracy.
Travel required is expected to be up to 10% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

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More about this job

Responsibilities

Manage relationships with assigned customers, serve as their primary point of contact, and coordinate internal teams to deliver timely support and meet customer requirements. Monitor service performance and SLA compliance, lead customer reviews, maintain account documentation and processes, and support onboarding, billing, reporting, solution design, and customer-facing projects.

Requirements

A bachelor’s degree in Business Administration, Computer Science, Sales, or a related field - or equivalent experience - is required, along with at least five years of experience in data center operations, project management, customer support, or sales. Candidates should have experience with ITIL-based service management, contracts and RFPs, Microsoft Office tools, and strong communication, problem-solving, organizational, time-management, and negotiation skills.

Skills

Customer Support
Data Center Operations
Project Management
Sales
ITIL Service Management
Contract Management
RFP Management
Microsoft Office
Problem Solving
Communication
Time Management
Multitasking
Negotiation
Organization
Attention To Detail

Benefits

Health And Welfare Benefits
Retirement Benefits
Paid Leave
Training And Development
Recognition
Above-Market Total Compensation

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Technical Account Management
Data Center Operations
Project Management
Customer Support
Sales
ITIL
Service Management
Contracts Management
RFPs
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
KPIs
SLA Compliance
Monthly Business Reviews
Quarterly Business Reviews
Customer Portal
Billing
Solution Design
Quoting
Customer Onboarding
Process Documentation
Customer Reporting
Construction Support

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