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Added 26 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
You'll work closely with our account managers and sales team to develop mutually beneficial, long-term business relationships.
Added 26 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients,…
Added 26 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
…assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients,…
Added 26 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 26 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- $50,000 to $100,000 CAD / year
- Full-time
You'll work closely with our account managers and sales team to develop mutually beneficial, long-term business relationships.
Added 26 mins ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- $50,000 to $100,000 CAD / year
- Full-time
You'll work closely with our account managers and sales team to develop mutually beneficial, long-term business relationships.
Added 26 mins ago
A
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Do you have experience in project management, have you worked in the aerospace industry, preferably in a customer service role, and would you like to progress and develop new skills? Then…
Added 41 mins ago
M
Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Other
As a Client Relationship Management Lead specialist, you will play a key role in client relationship management for the key clients within Marsh’s Affinity Practice. Marsh helps clients…
Added 55 mins ago
VC
Senior Relationship Manager - Group Benefits
Victor Canada
Mississauga, ON
- Full-time
Proven success expanding account penetration and identifying new relationship opportunities through market research.
Added 1 hour ago
RB
Client Advisor Intern
Royal Bank of Canada
Montreal, QC
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future…
Added 1 hour ago
S
Account Executive, Enterprise (Restaurants)
Solink
Remote, Canada
- $240,000 to $300,000 CAD / year
- Full-time
- Remote
This person should bring demonstrated success selling complex enterprise solutions and ideally possess experience within the restaurant industry, including relationships with restaurant…
Added 1 hour ago
Art Director
Clutch Technologies Inc.
Toronto, ON
One brand, no client churn. Go deep on a single brand with a direct line to the Creative Director and leadership, with no layers of account management between you and the decision.
Added 2 hours ago
M
Director, Sales
Microsoft
Toronto, ON
- Full-time
Microsoft’s Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing differentiated customer experience for our…
Added 2 hours ago
B
BUSINESS ADVISOR, ARTIFICIAL INTELLIGENCE, Advisory Services - Calgary
BDC
Calgary, AB
- Full-time
…projects to see further and to do things differently, to fuel the success of Canadian…
Added 2 hours ago
MB
Territory Manager - Central Ontario (Collingwood/Barrie to Markham Region)
Muskoka Brewery
Bracebridge, ON · Toronto, ON
- Full-time
Be a strong team contributor to the overall brewery’s drive for success and growth through sharing of sales wins and insights, marketing opportunities and customer feedback.
Added 2 hours ago
TT
Distribution Center Data Clerk
The TJX Companies, Inc.
Delta, BC · CAN TJX Canada Distribution Centre Churchill Street
- $37,590 to $52,626 CAD / year
- Full-time
…attention to detail and commitment to accuracy help drive team success. This is a great opportunity to build your administrative expertise while supporting multiple operational…
Added 2 hours ago
RC
Service Writer - Prairie AG
Reesink Canada
AB · Blackfoot, AB
- Full-time
Good knowledge of financials to assist with customer account issues.
Added 2 hours ago
YP
Business Development Manager
Yellow Pages / Pages Jaunes – Canada
Canada
- Full-time
This is a new-business development role, not an ongoing account-management position.
Added 3 hours ago
D
Account Executive, Mobility & Immigration, Enterprise | North America
Deel
Canada
- Full-time
Collaborate with internal teams (SDR, Customer Success, Product, Marketing, Sales Ops, Legal) to support client needs and ensure a seamless experience.
Added 3 hours ago
M
Building Manager
Morguard
Mississauga, ON
- Full-time
Looking for a company with over 50 years of success and no signs of slowing down?
Added 3 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Fort McMurray, AB
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 3 hours ago
WC
(CAN) Préposé au déchargement
Walmart Canada
Saint-Eustache, QC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 3 hours ago
WC
(CAN) Préposé au déchargement
Walmart Canada
Gatineau, QC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 3 hours ago
WC
Stock Unloader Associate
Walmart Canada
Port Perry, ON
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 3 hours ago
D
Performance Marketing Specialist
DIJGTAL
Vancouver, BC
- Full-time
Apply your expertise in performance marketing, conversion optimization and customer acquisition to drive success across all client accounts

Vantage Circle

Account Manager

Remote, Canada

Remote

$80,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $100,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Vantage Circle is a global employee engagement platform that helps organizations recognize, reward, and retain their people. Our flagship Rewards and Recognition (R&R) platform and other products serves enterprise clients across North America, Europe, and Asia, and our Americas team is growing fast. The role As Account Manager / Customer Success Manager, you will own relationships with a portfolio of enterprise clients in Canada and the US. You will be their strategic partner for recognition: driving adoption, proving ROI, renewing contracts, and finding room to grow. You will work with an India-based operations and implementation team that handles day-to-day execution, so your time goes into the client. What you will do Own a portfolio of enterprise accounts end to end: onboarding handoff, adoption, renewal, and expansion Build trusted relationships with HR leaders, Total Rewards, and Internal Comms stakeholders, up to the CHRO Manage multiple stakeholders across HR, IT, Finance, and Communications: align them on shared goals, set clear expectations, and steer escalations to resolution Act as a consultative advisor: show clients how enabling specific program features (service awards, manager nudges, peer-to-peer recognition, social feeds, HRIS and collaboration integrations) leads to higher adoption, and build the data-backed case that wins their buy-in Dig into complex platform workflows (approval chains, budget rules, eligibility logic, HRIS data feeds, SSO) to find configuration gaps and root causes, and partner with Support and Engineering on fixes Run Quarterly Business Reviews that connect platform data to the client's engagement and retention goals Monitor account health (adoption, recognition coverage, redemption, NPS) and act early on risk Lead renewals and negotiate pricing in partnership with Sales and Finance Identify and close upsell and cross-sell opportunities: new modules, service awards, campaigns, and additional populations Recommend program design improvements and recognition campaigns that lift engagement Support new business: client references, RFP responses, and prospect meetings when needed Bring the voice of the customer to Product and leadership Travel to client sites when required for client engagement What you bring 4 to 7 years in Customer Success, Account Management, or client-facing consulting at a B2B SaaS company A track record of owning renewals and growing revenue in an enterprise portfolio Strong technical understanding of SaaS platforms, integrations, and data flows; you can debug a complex workflow end to end and pinpoint the gap before escalating Proven stakeholder management: you align senior stakeholders with competing priorities and handle escalations calmly Excellent relationship management: you build long-term, multi-threaded relationships that hold through leadership changes A true team player: you collaborate closely with your immediate team and work well with Sales, Product, Engineering, Support, and Finance across the organization A persuasive, consultative style: you can convince a customer that enabling a program or feature will lift adoption, using data, benchmarks, and their own goals Confidence presenting to senior HR and business leaders Comfort with data: you can turn platform metrics into a clear story and recommendation Strong organization across many accounts Excellent written and spoken English Eligible to work in Canada Nice to have Experience in HR Tech, employee engagement, R&R, or benefits platforms Familiarity with HRIS platforms such as Workday, SAP SuccessFactors, or ADP Experience working with offshore or distributed teams Basic Proficiency in French or Spanish How we measure success Gross and net revenue retention across the portfolio Renewal rate and renewal pricing uplift Expansion revenue from upsell and cross-sell Client NPS and platform adoption metrics Location Calgary/ Hybrid or Toronto/ Hybrid Work Timings: 7.30 – 4.00 PM MST

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More about this job

Responsibilities

Manage enterprise client relationships from onboarding through adoption, renewal, and expansion, advising stakeholders on recognition programs and demonstrating their impact with platform data. Monitor account health, resolve complex workflow issues with internal teams, lead business reviews and renewals, identify growth opportunities, and represent customer needs to Product and leadership.

Requirements

Candidates need 4–7 years of experience in Customer Success, Account Management, or client-facing consulting at a B2B SaaS company, with a record of managing enterprise renewals and revenue growth. They should have strong SaaS, integration, and data-flow knowledge, excellent stakeholder and relationship management, persuasive presentation and data interpretation skills, strong organization, English proficiency, and eligibility to work in Canada.

Skills

Account Management
Customer Success
Renewal Management
Revenue Growth
Stakeholder Management
SaaS Platform Troubleshooting
Integrations
Data Analysis
Consultative Selling
Quarterly Business Reviews
Escalation Management
Upselling And Cross-Selling
Presentation Skills
Program Design
Written And Spoken English

Remote locations

Calgary, Alberta, Canada
Toronto, Ontario, Canada

Remote locations (standardized)

Calgary, Alberta, Canada
Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Account Management
Employee Engagement
Rewards And Recognition
Enterprise Accounts
Renewals
Gross Revenue Retention
Net Revenue Retention
Upselling
Cross-Selling
Quarterly Business Reviews
NPS
Platform Adoption
HR Tech
HRIS
Workday
SAP SuccessFactors
ADP
SSO
Data Feeds
Integrations
Approval Chains
Budget Rules
Eligibility Logic
Service Awards
Peer-To-Peer Recognition
Manager Nudges
Social Feeds
RFP Responses

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