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Added 2 mins ago
FL
Représentant(e) des ventes internes et techniques / Technical Inside Sales Representative
Flex-Pression Ltée
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Inside Sales Manager, the incumbent will address technical and commercial inquiries and provide support to the sales team:
Added 2 mins ago
RC
Project Quotations Specialist
Rexel Canada
Mississauga, ON
- Full-time
…customer and for Westburne. Reporting to the GTA Quotations Manager, you will support the quotations and project management…
Added 2 mins ago
NH
Store Manager
Nordic Holdings Ltd.
AB · Edmonton, AB
- Full-time
The Store Manager is responsible for driving sales performance, fostering a high-energy and customer-focused retail environment, and ensuring that our team delivers an exceptional shopping…
Added 16 mins ago
L
Territory Manager - Healthcare
Linde
Fredericton, NB
- Full-time
The Territory Manager identifies and develops sales opportunities by visiting key (targeted) physicians and referral sources to promote the company's products and services, conduct product…
Added 17 mins ago
SC
Sales Associate
Staples Canada
Camrose, AB
- Part-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 17 mins ago
SR
Sales Associate
Staples Retail
Yellowknife, NT
- Part-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 31 mins ago
WC
(CAN) Caissier
Walmart Canada
Montreal, QC
- Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 31 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Grand Falls, NB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 31 mins ago
WC
Senior Manager, Data Analytics
Walmart Canada
Mississauga, ON
- Full-time
The Senior Manager, Data Analytics & AI Transformation is responsible for leading the development, maintenance and continuous improvement of data, analytics and AI-enabled tools that…
Added 31 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Sussex, NB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 31 mins ago
WC
Senior Manager, Merchandising Planning
Walmart Canada
Mississauga, ON
- Full-time
The Senior Manager, Merchandise Planning is responsible for driving sales, gross profit and inventory productivity across their portfolio. This role leads the development of long-range and…
Added 31 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Kemptville, ON
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 31 mins ago
CC
Senior Manager, Revenue Growth Management & Strategy
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
We are looking for a Senior Manager, Revenue Growth Management & Strategy (RGM), Large Store to join our Revenue Growth Management team. If you are a strategic and commercially minded…
Added 31 mins ago
G
VIP Account Manager
GamblingCareers.com
Toronto, ON
- Full-time
Added 31 mins ago
WC
Cashier PT x 2
Walmart Canada
Strathroy, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 31 mins ago
RC
Project Quotations Specialist
Rexel Canada
Kitchener, ON
- Full-time
…customer and for Westburne. Reporting to the GTA Quotations Manager, you will support the quotations and project management…
Added 31 mins ago
OP
Senior Analyst, Lease Accounting
Oxford Properties Group
Toronto, ON
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 31 mins ago
ZA
Lease Renewal Manager - Zanchin Automotive Group - 26338
Zanchin Automotive Group
Vaughan, ON
- Full-time
LEASE RENEWAL MANAGER career and employment opportunity awaits you.
Added 31 mins ago
CC
Senior Manager, Regional Service
Canon Canada
Montreal, QC
- Full-time
Strategic Execution: Translate enterprise service strategy into actionable regional tactics, aligning local service operations, sales, and support functions around shared growth objectives.
Added 31 mins ago
EG
Regional Product Business Manager, Analytical
Endress+Hauser Group
Montreal, QC
- Full-time
We are looking for a Regional Product Business Manager, Analytical to join our group. As a Regional Product Business Manager, Analytical at Endress+Hauser, you’ll be at the forefront of…
Added 31 mins ago
PL
Yora Front Desk Supervisor
Pomeroy Lodging
Kananaskis, AB
- Full-time
Support retail sales, memberships, upgrades, and promotional initiatives through authentic guest conversations.
Added 31 mins ago
WC
(CAN) Bakery Department Manager
Walmart Canada
Halifax, NS
- Full-time
…meetings to review SWAS Reports for food products, orders and sales information and ensures in-stock and appropriate inventory levels in the Bakery Department by executing all merchandising…
Added 32 mins ago
RU
Management Consulting Manager, Supply Chain Advisory
RSM US LLP
Toronto, ON
- Full-time
As a Manager within the Operations and Supply Chain Consulting practice, you will become a leader in one of the fastest growing and most entrepreneurial groups within RSM. You will have the…
Added 32 mins ago
T
Business Banking Specialist
TD
Montreal, QC
- Full-time
Provide inbound and/or outbound sales support to customers in a non-face to face environment
Added 32 mins ago
F
Reddit & Communities Lead
Foundation
Remote, Canada
- $88,000 to $110,000 CAD / year
- Full-time
- Remote
Client education and sales support. You run working sessions for clients and join pitches where your expertise wins the deal.

Vantage Circle

Account Manager

Remote, Canada

Remote

$80,000 to $100,000 USD / year · Full-time

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Job details

Pay: $80,000 to $100,000 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Vantage Circle is a global employee engagement platform that helps organizations recognize, reward, and retain their people. Our flagship Rewards and Recognition (R&R) platform and other products serves enterprise clients across North America, Europe, and Asia, and our Americas team is growing fast. The role As Account Manager / Customer Success Manager, you will own relationships with a portfolio of enterprise clients in Canada and the US. You will be their strategic partner for recognition: driving adoption, proving ROI, renewing contracts, and finding room to grow. You will work with an India-based operations and implementation team that handles day-to-day execution, so your time goes into the client. What you will do Own a portfolio of enterprise accounts end to end: onboarding handoff, adoption, renewal, and expansion Build trusted relationships with HR leaders, Total Rewards, and Internal Comms stakeholders, up to the CHRO Manage multiple stakeholders across HR, IT, Finance, and Communications: align them on shared goals, set clear expectations, and steer escalations to resolution Act as a consultative advisor: show clients how enabling specific program features (service awards, manager nudges, peer-to-peer recognition, social feeds, HRIS and collaboration integrations) leads to higher adoption, and build the data-backed case that wins their buy-in Dig into complex platform workflows (approval chains, budget rules, eligibility logic, HRIS data feeds, SSO) to find configuration gaps and root causes, and partner with Support and Engineering on fixes Run Quarterly Business Reviews that connect platform data to the client's engagement and retention goals Monitor account health (adoption, recognition coverage, redemption, NPS) and act early on risk Lead renewals and negotiate pricing in partnership with Sales and Finance Identify and close upsell and cross-sell opportunities: new modules, service awards, campaigns, and additional populations Recommend program design improvements and recognition campaigns that lift engagement Support new business: client references, RFP responses, and prospect meetings when needed Bring the voice of the customer to Product and leadership Travel to client sites when required for client engagement What you bring 4 to 7 years in Customer Success, Account Management, or client-facing consulting at a B2B SaaS company A track record of owning renewals and growing revenue in an enterprise portfolio Strong technical understanding of SaaS platforms, integrations, and data flows; you can debug a complex workflow end to end and pinpoint the gap before escalating Proven stakeholder management: you align senior stakeholders with competing priorities and handle escalations calmly Excellent relationship management: you build long-term, multi-threaded relationships that hold through leadership changes A true team player: you collaborate closely with your immediate team and work well with Sales, Product, Engineering, Support, and Finance across the organization A persuasive, consultative style: you can convince a customer that enabling a program or feature will lift adoption, using data, benchmarks, and their own goals Confidence presenting to senior HR and business leaders Comfort with data: you can turn platform metrics into a clear story and recommendation Strong organization across many accounts Excellent written and spoken English Eligible to work in Canada Nice to have Experience in HR Tech, employee engagement, R&R, or benefits platforms Familiarity with HRIS platforms such as Workday, SAP SuccessFactors, or ADP Experience working with offshore or distributed teams Basic Proficiency in French or Spanish How we measure success Gross and net revenue retention across the portfolio Renewal rate and renewal pricing uplift Expansion revenue from upsell and cross-sell Client NPS and platform adoption metrics Location Calgary/ Hybrid or Toronto/ Hybrid Work Timings: 7.30 – 4.00 PM MST

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More about this job

Responsibilities

Manage enterprise client relationships from onboarding through adoption, renewal, and expansion, advising stakeholders on recognition programs and demonstrating their impact with platform data. Monitor account health, resolve complex workflow issues with internal teams, lead business reviews and renewals, identify growth opportunities, and represent customer needs to Product and leadership.

Requirements

Candidates need 4–7 years of experience in Customer Success, Account Management, or client-facing consulting at a B2B SaaS company, with a record of managing enterprise renewals and revenue growth. They should have strong SaaS, integration, and data-flow knowledge, excellent stakeholder and relationship management, persuasive presentation and data interpretation skills, strong organization, English proficiency, and eligibility to work in Canada.

Skills

Account Management
Customer Success
Renewal Management
Revenue Growth
Stakeholder Management
SaaS Platform Troubleshooting
Integrations
Data Analysis
Consultative Selling
Quarterly Business Reviews
Escalation Management
Upselling And Cross-Selling
Presentation Skills
Program Design
Written And Spoken English

Remote locations

Calgary, Alberta, Canada
Toronto, Ontario, Canada

Remote locations (standardized)

Calgary, Alberta, Canada
Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Customer Success
Account Management
Employee Engagement
Rewards And Recognition
Enterprise Accounts
Renewals
Gross Revenue Retention
Net Revenue Retention
Upselling
Cross-Selling
Quarterly Business Reviews
NPS
Platform Adoption
HR Tech
HRIS
Workday
SAP SuccessFactors
ADP
SSO
Data Feeds
Integrations
Approval Chains
Budget Rules
Eligibility Logic
Service Awards
Peer-To-Peer Recognition
Manager Nudges
Social Feeds
RFP Responses

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