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Added 1 min ago
BC
Project Director (Construction)
Broccolini Construction Inc.
Toronto, ON
- Full-time
Broccolini is a family-owned, single-source provider of construction, development and real-estate services. Our company caters to the industrial, commercial and residential markets in…
Added 1 min ago
BC
MEP Assistant Project Manager
Broccolini Construction Inc.
ON · Ottawa, Ontario
- Full-time
Broccolini is a family-owned, single-source provider of construction, development and real-estate services. Our company caters to the industrial, commercial and residential markets in…
Added 1 min ago
BC
Project Coordinator - Industrial West
Bird Construction
Edmonton, AB
- Full-time
Support Project Managers with the execution and administration of fabrication projects.
Added 1 min ago
B
Bilingual Space Planner & Move Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
Strong working knowledge of project management, design, move management, construction and scheduling as well as knowledge of various furniture systems, interiors, materials, and finishes.
Added 1 min ago
Project Manager, Power Delivery (Data Centres)
WSP
Toronto, ON
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 1 min ago
KB
Plumbing Specialist
Kent Building Supplies
Charlottetown, PE
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 1 min ago
HH
Surveyor
Highbridge Human Capital
Logan Lake, BC
- Full-time
NHWELMEN Construction is seeking a detail-oriented and experienced Surveyor to support civil, infrastructure, site development, and construction projects. The Surveyor is responsible for…
Added 15 mins ago
Surveyor
Highbridge Human Capital
Logan Lake, BC
NHWELMEN Construction is seeking a detail-oriented and experienced Surveyor to support civil, infrastructure, site development, and construction projects. The Surveyor is responsible for…
Added 15 mins ago
S
Senior Design Manager - Transportation Group
Stantec
Markham, ON
- Full-time
…design from preliminary engineering through detailed design, construction support and handover. You will work with major public agencies on traditional detailed design assignments and with…
Added 15 mins ago
S
Intern, Total Rewards (8 Months)
Seaspan
North Vancouver, BC
- Full-time
Project Participation: Joins compensation and benefits projects by assisting in research, data gathering, and basic analysis. Provide administrative support for program development and…
Added 16 mins ago
Project Manager
PCL Construction
Edmonton, AB
Provides overall contract administration, technical expertise, and support to industrial construction projects.
Added 16 mins ago
TS
Senior Structural Engineer
TalentSphere Staffing Solutions
South-West Oxford, ON
- Full-time
…structural design, technical analysis, client coordination, and construction-phase support. Working closely with the Principal Engineer and project team, you will contribute to projects…
Added 30 mins ago
SE
Welding Estimator
SMS Equipment Inc.
Fort McMurray, AB
- Full-time
SMS Equipment is seeking an experienced Welding Estimator to support the successful estimation and execution of welding and fabrication projects at our Fort McMurray branch. In this role,…
Added 30 mins ago
V
Bilingual Business Development Representative (Engineering) - Montreal, QC
Victaulic
Montreal, QC · Quebec, QC
- Full-time
…1919, nos solutions novatrices améliorent la productivité en construction et réduisent les risques, ce qui permet de réaliser les projets en toute sécurité, dans les délais et selon le…
Added 31 mins ago
TH
Lumber Sales Part Time - WINDSOR E
The Home Depot
Windsor, ON
- Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 31 mins ago
TH
Lumber Sales Part Time - MISSISSAUGA S
The Home Depot
Mississauga, ON
- Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 31 mins ago
UO
Manager, Risk Management (Environment)
University of Ottawa
Ottawa, ON
- Full-time
Capital projects: participates in the capital planning, project management, design, and construction processes to ensure that appropriate property, environment, and regulatory requirements…
Added 31 mins ago
C
Transmission Lines Engineer-In-Training (Civil)
CIMA+
Calgary, AB
- $71,200 to $97,900 CAD / year
- Full-time
Visit project sites and participate in the supervision of construction sites (when required)
Added 45 mins ago
Installation & Repair Supervisor
Execulink Telecom
Burgessville, ON
You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our…
Added 45 mins ago
V
Senior Application Engineer - Robotics / Ingénieur(e) d’applications principal(e) – Robotique
Vention
Montreal, QC
- Full-time
A strong ability to effectively influence others and successfully resolve a variety of client, project and technical issues.
Added 45 mins ago
RE
Quality Control Inspector
Rhyno Equity Group
Burlington, ON
- Full-time
Ensure products meet project specifications, working with responsible departments to make modifications required to ensure customer expectations are met.
Added 45 mins ago
C
Civil Estimator
Canoco
Fort Saskatchewan, AB
- Full-time
This role requires an in-depth understanding of civil construction methods, materials, project costs, and competitive bidding. We are looking for an estimator who can independently prepare…
Added 45 mins ago
Project Manager (Building Systems - Construction)
PACT
ON · Mississauga, Ontario
PACT (Pearson Accelerator Construction Team) is a General Partnership of Alberici, Amico, Kenaidan, and Obayashi, supported by design partners Egis, Mott MacDonald, and Weston Williamson +…
Added 45 mins ago
Civil Project Manager (Construction)
PACT
ON · Mississauga, Ontario
The Project Manager - Airfield Civil & Electrical (AEC) will oversee design, construction and technical coordination across the AEC Sub-Program, ensuring the seamless integration of design…
Added 45 mins ago
Deputy Environmental Lead (Construction)
PACT
ON · Mississauga, Ontario
Support the Environmental Lead in overseeing environmental compliance across project planning, design, construction, and operational phases.

Vantage Data Centers

Strategic Account Manager, NA

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based at our campus in Québec, QC, Canada.

Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction. As a TAM, you will serve as the primary interface for Vantage customers, ensuring their needs are met and coordinating across all Vantage departments to support customer requests. This role requires a proactive and customer-focused approach to deliver exceptional service and maintain customer loyalty.

Essential Job Functions

Establish and maintain relationships with a core set of customers to support day-to-day activities and requests.
Interface directly with customers regularly for reporting, requests, and project support.
Develop relationships with Vantage global support organizations to ensure seamless service delivery.
Collaborate with internal and external Vantage teams to complete activities on time and meet customer needs.
Ensure compliance with Vantage standards and customer leases.
Report on performance through KPIs to Vantage customers, sales, and executives.
Hold SLA compliance, monthly business reviews (MBRs), and quarterly business reviews (QBRs).
Develop and document processes and procedures for customer support.
Create and maintain documentation for each customer.
Perform all internal and external onboarding activities for new customers.
Configure the Customer Portal and tooling to meet customer needs.
Support all financial and billing processes related to customer accounts.
Gather customer requirements and participate in the solution design and quoting process.
Create custom reports for customers to meet specific needs and requirements.
Manage customer-facing projects and activities, ensuring timely and successful completion.
Support the Construction team with customer requests and reporting.
Handle additional duties as assigned by Management.

Job Requirements

Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.
Prior experience supporting an ITIL based Service Management program.
Experience with contracts management and RFPs.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests.
Excellent verbal and written communication skills.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Strong attention to detail and accuracy.
Travel required is expected to be up to 10% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

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More about this job

Responsibilities

The Technical Account Manager will serve as the primary interface for customers, managing relationships and ensuring service delivery across all departments. They are responsible for reporting performance metrics, handling onboarding, and coordinating project support to meet customer requirements.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in data center operations, project management, or customer support. Proficiency in Microsoft Office and experience with ITIL-based service management and contract management are required.

Skills

Technical Account Management
Project Management
Data Center Operations
SLA Compliance
Contract Management
RFP Management
ITIL Service Management
Microsoft Office Suite
Problem Solving
Communication Skills
Time Management
Multitasking
Negotiation
Organizational Skills
Reporting

Benefits

Health and welfare benefits
Retirement benefits
Paid leave
Training and development
Recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Hyperscalers
Cloud Providers
Technical Account Manager
TAM
SLA
MBR
QBR
ITIL
RFP
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
Customer Portal
Onboarding
Solution Design
KPIs
Construction
Business Administration
Computer Science
Sales
Contracts Management
Reporting
Customer Satisfaction
Infrastructure
Sustainability
Reliability
Efficiency

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