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Added 4 mins ago
I
French: Nettoyeur à plein temps - Full Time Cleaner
ISS
Beauharnois, QC
- $21.57 to $23.83 CAD / hour
- Full-time
Un engagement solide envers l'expérience client
Added 4 mins ago
SS
Director of Care (RN)
Sienna Senior Living
Markham, ON
- Full-time
Reporting to the Manager, Clinical Compliance Excellence , the Director of Care is a critical role within the community ensuring that the home operates efficiently and delivers high-quality…
Added 4 mins ago
AC
Operations Manager - Deployment
Air Canada
Dorval, QC
- Full-time
As an Operations Manager – Deployment, you will play an important leadership role in our ambition to become a top ten global airline, by leading safe and efficient day-of operations. Your…
Added 4 mins ago
D
Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
…Ontario. As a Team Lead, you will report into the Regional Manager of Health Services and provide leadership to assigned sites. You will be responsible for monitoring the day-to-day…
Added 4 mins ago
Senior Financial Analyst
BWXT
Toronto, ON
…business improvements and future planning. Reporting to the Senior Manager, Financial Planning & Analysis, the role will collaborate closely with multiple business units and support…
Added 4 mins ago
Data Analyst Intern (Winter/January 2027, 12 Months)
Internship List
Burnaby, BC · Oakville, ON · Toronto, ON
…statistical tools. On a typical day you will work closely with your manager and a team member who guides your focus area, alongside the other interns on the team and partner teams across…
Added 4 mins ago
CONSULTANT TRAINING & DEVELOPMENT
City of Toronto
Toronto, ON
Division & Section: Customer Experience, Information Management
Added 19 mins ago
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Commercial Account Manager
Kaizen Automotive Group
Leduc, AB
- Full-time
Support clients throughout the vehicle and contract lifecycle, ensuring a seamless customer experience.
Added 19 mins ago
SH
Pharmacy Assistant (Calgary, AB)
Sentrex Health Solutions
Calgary, AB
- Full-time
Provide exemplary customer service to clinic staff, nurses, and physicians primarily by phone/email.
Added 19 mins ago
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Technical Support Analyst - L3
Panasonic
Niagara-on-the-Lake, ON
- Full-time
A+ certification (or equivalent), customer service–related background, and 5+ years of experience in a similar role; previous Level 2 technical support experience is considered an asset.
Added 19 mins ago
OR
Wireless Sales Associate - 3098 Surrey Guildford
OSL Retail Services Inc
Surrey, BC
- Other
Experience: Sales, customer service, retail, or marketing experience are an asset.
Added 19 mins ago
CS
General Manager Restaurant Operations Scotia Place
Calgary Stampeder Football Club
Calgary, AB
- Full-time
The General Manager is responsible for the overall leadership, performance, and success of the restaurant. This role oversees all front-of-house operations, recruitment and development of…
Added 19 mins ago
DO
Senior Project Coordinator, Networks
Doctors of BC
Vancouver, BC · BC
- Full-time
…Practice, and other assigned networks. Reporting to the Networks Manager, the role develops, implements, and standardizes project management processes, operational systems, and workflows to…
Added 19 mins ago
EM
Accountant
Enterprise Mobility
Surrey, BC
- Full-time
…business. Our program fully prepares you to become a Business Manager of your own financial operation. A key partner in our organization, the Business Manager oversees all aspects of…
Added 19 mins ago
RB
Sales Trainee - Contract
Red Bull
Saskatoon, SK
- Contract
…needed. Sales Trainee will work with management to maintain customer relationships between sales, merchandising and operations for all large & small format “off premise” stores. The primary…
Added 19 mins ago
MG
Account/Business Development Manager - Edmonton
Manitoulin Group of Companies
Acheson, AB
- Full-time
…delivery and faster transit times. Sustained by its 60 years of experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various…
Added 19 mins ago
A
IT Specialist
AccorHotel
Jasper, AB
- Full-time
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded…
Added 19 mins ago
IB
Customer Experience Leader
Indigo Books & Music
Brandon, MB
- $17.5 to $22.5 CAD / hour
- Part-time
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve…
Added 19 mins ago
Assistant Store Manager
JD Sports / Livestock / Size?
Montreal, QC
Our Retail team is looking for an Assistant Store Manager at our St. Catherine location. Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities include…
Added 19 mins ago
SC
Project Engineer - Wausau, WI
Scherrer Construction
Burlington, ON
- Full-time
…precisely meets their project requirements. With extensive experience in general contractor and construction management services, we cater to various markets such as education, healthcare,…
Added 34 mins ago
SD
Cashier Manager, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 34 mins ago
Supervisor
JD Sports / Livestock / Size?
Langley (District), BC · Langley, BC
…Canada. Main responsibilities include delivering excellent customer experience and fostering growth and development to the team. Most importantly you will ensure operational excellence by…
Added 34 mins ago
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(CAN) Asset Protection Associate
Walmart
Terrace, BC
- Full-time
…helps protect people, merchandise, and the overall shopping…
Added 34 mins ago
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Pharmacy Assistant
Walmart
Toronto, ON
- Part-time
…team player. They are a key member in the delivery of superior customer…
Added 34 mins ago
W
(CAN) Manager, Product Development (IC) Contract
Walmart
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…

Vantage Data Centers

Strategic Account Manager, NA

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based at our campus in Québec, QC, Canada.

Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction. As a TAM, you will serve as the primary interface for Vantage customers, ensuring their needs are met and coordinating across all Vantage departments to support customer requests. This role requires a proactive and customer-focused approach to deliver exceptional service and maintain customer loyalty.

Essential Job Functions

Establish and maintain relationships with a core set of customers to support day-to-day activities and requests.
Interface directly with customers regularly for reporting, requests, and project support.
Develop relationships with Vantage global support organizations to ensure seamless service delivery.
Collaborate with internal and external Vantage teams to complete activities on time and meet customer needs.
Ensure compliance with Vantage standards and customer leases.
Report on performance through KPIs to Vantage customers, sales, and executives.
Hold SLA compliance, monthly business reviews (MBRs), and quarterly business reviews (QBRs).
Develop and document processes and procedures for customer support.
Create and maintain documentation for each customer.
Perform all internal and external onboarding activities for new customers.
Configure the Customer Portal and tooling to meet customer needs.
Support all financial and billing processes related to customer accounts.
Gather customer requirements and participate in the solution design and quoting process.
Create custom reports for customers to meet specific needs and requirements.
Manage customer-facing projects and activities, ensuring timely and successful completion.
Support the Construction team with customer requests and reporting.
Handle additional duties as assigned by Management.

Job Requirements

Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.
Prior experience supporting an ITIL based Service Management program.
Experience with contracts management and RFPs.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests.
Excellent verbal and written communication skills.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Strong attention to detail and accuracy.
Travel required is expected to be up to 10% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

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More about this job

Responsibilities

The Technical Account Manager will serve as the primary interface for customers, managing relationships and ensuring service delivery across all departments. They are responsible for reporting performance metrics, handling onboarding, and coordinating project support to meet customer requirements.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in data center operations, project management, or customer support. Proficiency in Microsoft Office and experience with ITIL-based service management and contract management are required.

Skills

Technical Account Management
Project Management
Data Center Operations
SLA Compliance
Contract Management
RFP Management
ITIL Service Management
Microsoft Office Suite
Problem Solving
Communication Skills
Time Management
Multitasking
Negotiation
Organizational Skills
Reporting

Benefits

Health and welfare benefits
Retirement benefits
Paid leave
Training and development
Recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Hyperscalers
Cloud Providers
Technical Account Manager
TAM
SLA
MBR
QBR
ITIL
RFP
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
Customer Portal
Onboarding
Solution Design
KPIs
Construction
Business Administration
Computer Science
Sales
Contracts Management
Reporting
Customer Satisfaction
Infrastructure
Sustainability
Reliability
Efficiency

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