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Added 4 mins ago
Industrial Engineering - Manufacturing Designer
Tigercat | MacDonald Steel
Brant, ON
As an Industrial Engineering - Manufacturing Designer, you will work with the production team to develop jigs, fixtures, tools, material handling devices and processes to aid in the…
Added 4 mins ago
E&I Technician
Steel Reef Infrastructure Corporation
Lampman, SK
Added 4 mins ago
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BIM Coordinator
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
The BIM Coordinator will support the digital delivery of a major infrastructure project. The successful candidate will play a key role in the development, coordination, and implementation…
Added 4 mins ago
HA
Sr Advanced Mechanical Design Engineer
Honeywell Aerospace
Mississauga, ON
- Full-time
The Global Production Engineering Services (GPES) team has an immediate opening for the newly created position of Sr. Advanced Mechanical Engineer. The position is responsible for creating…
Added 4 mins ago
BF
Project Engineer / Technologist
Borealis Fuels & Logistics
Calgary, AB
- Full-time
This position offers involvement throughout the project lifecycle, working directly with clients, engineering consultants,equipment suppliers, contractors and Borealis field personnel. It…
Added 4 mins ago
Site Superintendent (Construction) - Nights
PACT
ON · Mississauga, Ontario
…requirements, GTAA standards, and schedule commitments. The successful candidate will play a key role in maintaining strong site presence, proactively resolving field issues, and driving…
Added 4 mins ago
SL
Student, Data Analyst (Winter-Summer-Fall 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…existing reports, dashboards and documentation. The successful candidate will also participate in a range of data and analytics initiatives across Sunlife Private Wealth by supporting…
Added 4 mins ago
K
Facilities Compliance Coordinator
Kenvue
Guelph, ON
- Full-time
The ideal candidate is detail-oriented, collaborative, and experienced in facilities management within a GMP-regulated setting.
Added 4 mins ago
K
Processing Operator 1
Kenvue
Guelph, ON
- Full-time
This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.
Added 5 mins ago
JA
Coordonnateur(trice) de projets – Fabrication et opération / Project Coordinator – Manufacturing & Operations
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
…key liaison between customers, suppliers, the workshop, and engineering. You will also maintain the operations schedule, coordinate production readiness, monitor material availability and…
Added 5 mins ago
JA
Chargé(e) de projet / Project Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
Added 5 mins ago
JA
Gestionnaire de projet – Sous-stations et FACTS/Project Manager – Substations & FACTS
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 5 mins ago
JA
Gestionnaire SSE – Projets d’infrastructures électriques/ HSE Manager – Power Infrastructure Projects
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 5 mins ago
JA
Gestionnaire de contrats – Ententes clients et réclamations soustraitants/Contract Manager (Customer Agreements and Subcontractor Claims) - CA
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 5 mins ago
JA
Chef de projet – Ingénierie/Project Management Engineering
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
Added 5 mins ago
JH
Building Code Consultant (P.Eng) (GHL Consultants, a part of J.S. Held)
J.S. Held LLC
Calgary, AB
- Full-time
…firm specializing in Building Code Consulting, Fire Protection Engineering, and Life Safety services. We provide innovative solutions to address complex building code and fire and life…
Added 5 mins ago
PL
Project Manager - PL#72904
Peter Lucas
Prince George, BC
- $110,000 to $130,000 CAD / year
- Full-time
…relationships with clients and stakeholders. The successful candidate will demonstrate strong leadership, technical knowledge, and project management expertise while promoting a culture of…
Added 5 mins ago
JA
OT Cyber Security Advisor
JR Automation
Toronto, ON
- Full-time
Providing specialty engineering in the form of consultation services for project and product, and conducting risk assessments and technical vulnerability assessments.
Added 5 mins ago
JA
Solution Engineering Manager
JR Automation
Toronto, ON
- Full-time
The Solution Engineering Manager (SEM) is the Technical Bid / Project manager for the Engineering organization. They provide the principle engineering delivery leadership, direction,…
Added 5 mins ago
JA
Traction Power System Engineer
JR Automation
Toronto, ON
- Full-time
…Supply Engineer to work on our RSSOM project. As the successful candidate your ideas for continuous improvement and creativity are welcome. The position is based in…
Added 5 mins ago
L
Senior BI Platform Operations Engineer
Luxoft
Toronto, ON
- Full-time
This is primarily a platform engineering and production support role, rather than a dashboard/report development position. The successful candidate will be comfortable troubleshooting…
Added 5 mins ago
MC
Facilities Coordination Project Manager
MatchBox Consulting Group
Surrey, BC
- Contract
…maintenance coordination of a busy training facility. The successful candidate will work closely with internal teams, service providers, and skilled trades to ensure the facility remains…
Added 5 mins ago
MC
Intermediate Maintenance Engineer
MatchBox Consulting Group
Burnaby, BC
- Contract
The successful candidate will develop and implement preventive maintenance programs for electrical generation equipment, helping ensure the safety, reliability, and long-term performance of…
Added 19 mins ago
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Senior Consultant, Control Optimization & Analytics
CIBC
Toronto, ON
- Full-time
You have a degree (preferably at the graduate level) in Computer Science, Engineering, Statistics, Mathematics, Quantitative Finance or related sciences. Strategic and systematic thinker…
Added 19 mins ago
T
Lead Mil-Ka Senior System Engineering Specialist
Telesat
Ottawa, ON
- Full-time
…government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most…

Vantage Data Centers

Strategic Account Manager, NA

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based at our campus in Québec, QC, Canada.

Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction. As a TAM, you will serve as the primary interface for Vantage customers, ensuring their needs are met and coordinating across all Vantage departments to support customer requests. This role requires a proactive and customer-focused approach to deliver exceptional service and maintain customer loyalty.

Essential Job Functions

Establish and maintain relationships with a core set of customers to support day-to-day activities and requests.
Interface directly with customers regularly for reporting, requests, and project support.
Develop relationships with Vantage global support organizations to ensure seamless service delivery.
Collaborate with internal and external Vantage teams to complete activities on time and meet customer needs.
Ensure compliance with Vantage standards and customer leases.
Report on performance through KPIs to Vantage customers, sales, and executives.
Hold SLA compliance, monthly business reviews (MBRs), and quarterly business reviews (QBRs).
Develop and document processes and procedures for customer support.
Create and maintain documentation for each customer.
Perform all internal and external onboarding activities for new customers.
Configure the Customer Portal and tooling to meet customer needs.
Support all financial and billing processes related to customer accounts.
Gather customer requirements and participate in the solution design and quoting process.
Create custom reports for customers to meet specific needs and requirements.
Manage customer-facing projects and activities, ensuring timely and successful completion.
Support the Construction team with customer requests and reporting.
Handle additional duties as assigned by Management.

Job Requirements

Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.
Prior experience supporting an ITIL based Service Management program.
Experience with contracts management and RFPs.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests.
Excellent verbal and written communication skills.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Strong attention to detail and accuracy.
Travel required is expected to be up to 10% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

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More about this job

Responsibilities

The Technical Account Manager will serve as the primary interface for customers, managing relationships and ensuring service delivery across all departments. They are responsible for reporting performance metrics, handling onboarding, and coordinating project support to meet customer requirements.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in data center operations, project management, or customer support. Proficiency in Microsoft Office and experience with ITIL-based service management and contract management are required.

Skills

Technical Account Management
Project Management
Data Center Operations
SLA Compliance
Contract Management
RFP Management
ITIL Service Management
Microsoft Office Suite
Problem Solving
Communication Skills
Time Management
Multitasking
Negotiation
Organizational Skills
Reporting

Benefits

Health and welfare benefits
Retirement benefits
Paid leave
Training and development
Recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Hyperscalers
Cloud Providers
Technical Account Manager
TAM
SLA
MBR
QBR
ITIL
RFP
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
Customer Portal
Onboarding
Solution Design
KPIs
Construction
Business Administration
Computer Science
Sales
Contracts Management
Reporting
Customer Satisfaction
Infrastructure
Sustainability
Reliability
Efficiency

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