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Added 2 mins ago
AC
Senior Claims Advisor, AB
Allstate Canada
Canada
- Full-time
…Accident Benefits to join our Ontario team! Reporting to the Manager Casualty Claims Complex AB, you will be accountable for handling complex up to non-catastrophic first party injury…
Added 2 mins ago
CG
General Manager (Food Services) 2 year contract
Compass Group Canada
Burnaby, BC
- Full-time
Proven experience as a General Manager or similar role in the food service industry.
Added 2 mins ago
H
Global Mining Practice Business Development Leader
HDR
Saskatoon, SK
- Full-time
Shape Market Strategy: Translate commodity outlooks, regional investment patterns, regulatory drivers and client capital plans into focused account, geography and service-line priorities.
Added 2 mins ago
C
Transmission Lines Engineer-In-Training (Civil)
CIMA+
Saskatoon, SK
- $71,200 to $97,900 CAD / year
- Full-time
Participate in the preparation of service offers
Added 2 mins ago
WC
self checkout attendant
Walmart Canada
Leamington, ON
- Full-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 2 mins ago
NS
Maintenance Worker II - Maintenance and Operations
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Maintenance & Operations Assistant Manager, the Maintenance Worker II performs a variety of semi-skilled, and unskilled tasks related to the upkeep of Nova Scotia Health…
Added 2 mins ago
SE
IT Generalist (On-Site)
Sherwood Electromotion Inc.
Concord, ON
- Full-time
Reporting to the IT Manager, the IT Generalist is responsible and accountable for analyzing network speed and performance, and making sure any hardware & software’s upgrades are performed…
Added 2 mins ago
MO
Inventory Coordinator
Martin-Brower of Canada Co.
Baie-D'Urfé, QC
- $55,000 to $63,000 CAD / year
- Full-time
Physically review all on-hold product to verify accuracy, identify and address issues to the Warehouse Manager and to Corporate Office
Added 2 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Kindersley, SK
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 2 mins ago
WC
(CAN) Over-the-Counter Associate
Walmart Canada
Kindersley, SK
- Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 2 mins ago
WH
Pharmacy Manager
Whole Health Pharmacy
Kitchener, ON
- $110,000 to $115,000 USD / year
- Full-time
We are seeking an experienced and motivated Full-Time Pharmacy Manager to lead our Kitchener pharmacy. This is an exciting opportunity for a pharmacist who is passionate about patient care,…
Added 2 mins ago
RT
Client Success Manager
Rivercity Technology Services Ltd.
Saskatoon, SK
- Full-time
The Client Success Manager is a full-time, on-site role in Saskatoon, reporting to the CEO. You'll be the person our clients know and trust most at Rivercity.
Added 2 mins ago
AS
Production Support Analyst
Ardent SoftSol Inc.
Toronto, ON
- $50 to $54 CAD / hour
- Contract
Manage service requests related to domains, DNS and URL redirects.
Added 2 mins ago
S
Facilities Manager
Solidigm
Vancouver, BC
- Full-time
Solidigm is seeking a Senior Facilities Manager to lead the safe, reliable, compliant, and cost-effective operation of its Vancouver workplace. As the primary on-site Corporate Services…
Added 18 mins ago
WC
(CAN) Over-the-Counter Associate
Walmart Canada
Kindersley, SK
- Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 18 mins ago
SE
Business Development Representative
SFC Energy North America
Ottawa, ON
- Full-time
…where they work best. We learn how to integrate, optimize and service them. That way, we know our clients get the right products, ready to work, every…
Added 18 mins ago
CB
National Account Manager
Canadian Bar Association
Ottawa, ON
- Full-time
Reporting to the Senior Manager, Membership Strategy, the National Account Manager (NAM) is responsible for managing and growing the association’s national accounts and driving membership…
Added 18 mins ago
LS
HR Officer - Wellness, Health and Safety
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
Reports to: Senior Manager of Human Resources
Added 18 mins ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
…select group of investment strategies and delivers ongoing service, support, and investment insight to our clients and their team of investment professionals. Our first partner portfolio…
Added 18 mins ago
B
Property Manager
BGIS
Iqaluit, NU
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 18 mins ago
RB
Assistant General Manager
Rae's Bistro + Lounge
Winnipeg, MB
- Full-time
Role Description The Assistant General Manager is a full-time, on-site role based at Rae's Bistro + Lounge in Winnipeg, MB. This role supports the General Manager in overseeing day-to-day…
Added 18 mins ago
ML
FT Payroll Analyst
Manitoba Liquor & Lotteries Corporation
Winnipeg, MB
- Full-time
Reporting to the Manager, Payroll, the Payroll Analyst is responsible for the analysis, auditing, reconciliation and continuous improvement of payroll related processes, data and outputs to…
Added 18 mins ago
OB
Senior Sales Consultant
Olympic Building Centre
Winnipeg, MB
- Full-time
Reporting to the Olympic Homes General Manager, this position will work with the Sales Team to ensure each customer enjoys the experience of designing and building the home of their dreams.
Added 18 mins ago
H
Global Mining Practice Business Development Leader
HDR
Calgary, AB
- Full-time
Shape Market Strategy: Translate commodity outlooks, regional investment patterns, regulatory drivers and client capital plans into focused account, geography and service-line priorities.
Added 18 mins ago
YB
Senior Financial Analyst
YWCA BC
Vancouver, BC
- Full-time
Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

Vantage Data Centers

Strategic Account Manager, NA

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based at our campus in Québec, QC, Canada.

Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction. As a TAM, you will serve as the primary interface for Vantage customers, ensuring their needs are met and coordinating across all Vantage departments to support customer requests. This role requires a proactive and customer-focused approach to deliver exceptional service and maintain customer loyalty.

Essential Job Functions

Establish and maintain relationships with a core set of customers to support day-to-day activities and requests.
Interface directly with customers regularly for reporting, requests, and project support.
Develop relationships with Vantage global support organizations to ensure seamless service delivery.
Collaborate with internal and external Vantage teams to complete activities on time and meet customer needs.
Ensure compliance with Vantage standards and customer leases.
Report on performance through KPIs to Vantage customers, sales, and executives.
Hold SLA compliance, monthly business reviews (MBRs), and quarterly business reviews (QBRs).
Develop and document processes and procedures for customer support.
Create and maintain documentation for each customer.
Perform all internal and external onboarding activities for new customers.
Configure the Customer Portal and tooling to meet customer needs.
Support all financial and billing processes related to customer accounts.
Gather customer requirements and participate in the solution design and quoting process.
Create custom reports for customers to meet specific needs and requirements.
Manage customer-facing projects and activities, ensuring timely and successful completion.
Support the Construction team with customer requests and reporting.
Handle additional duties as assigned by Management.

Job Requirements

Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.
Prior experience supporting an ITIL based Service Management program.
Experience with contracts management and RFPs.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests.
Excellent verbal and written communication skills.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Strong attention to detail and accuracy.
Travel required is expected to be up to 10% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

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More about this job

Responsibilities

The Technical Account Manager will serve as the primary interface for customers, managing relationships and ensuring service delivery across all departments. They are responsible for reporting performance metrics, handling onboarding, and coordinating project support to meet customer requirements.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in data center operations, project management, or customer support. Proficiency in Microsoft Office and experience with ITIL-based service management and contract management are required.

Skills

Technical Account Management
Project Management
Data Center Operations
SLA Compliance
Contract Management
RFP Management
ITIL Service Management
Microsoft Office Suite
Problem Solving
Communication Skills
Time Management
Multitasking
Negotiation
Organizational Skills
Reporting

Benefits

Health and welfare benefits
Retirement benefits
Paid leave
Training and development
Recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Hyperscalers
Cloud Providers
Technical Account Manager
TAM
SLA
MBR
QBR
ITIL
RFP
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
Customer Portal
Onboarding
Solution Design
KPIs
Construction
Business Administration
Computer Science
Sales
Contracts Management
Reporting
Customer Satisfaction
Infrastructure
Sustainability
Reliability
Efficiency

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