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Added 5 mins ago
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Product Manager, Savings - Everyday Banking Products
BMO
Toronto, ON · BMOPLACE
- Full-time
Success requires strong analytical and technical skills, sound product judgment, and a hands-on approach to execution. The Product Manager will work closely with partners across Frontline,…
Added 5 mins ago
B
Senior Analyst, Campaign Delivery
BMO
Toronto, ON · BMOPLACE
- Full-time
…requirements developed by internal business partners, developing technical specifications, producing and quality-testing campaign data files, identifying and remediating issues along the…
Added 5 mins ago
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Senior Data Developer
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
Our data platform powers analytics and AI products for over 200 global travel partners and we need a technical leader to build pipelines that can handle this scale. This is your chance to…
Added 20 mins ago
MF
Field Support Engineer II
McCain Foods
Toronto, ON
- Full-time
The Field Support Engineer II is a senior onsite technical resource and a highly visible representative of Digital Technology. Reporting to the Manager, Regional Service Delivery, you will…
Added 35 mins ago
RB
Manager NAV Production
Royal Bank of Canada
Toronto, ON
- Full-time
Good technical knowledge of calculating Net Asset Value
Added 35 mins ago
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Strategic Account Manager, NA
Vantage
Quebec, QC
- Full-time
Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction.…
Added 35 mins ago
SG
Sr. Forward Deployed Engineer
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
…trading, risk, and operations teams - while owning the full technical delivery lifecycle from discovery to production…
Added 50 mins ago
WS
Junior IT Security Specialist (12 month temporary)
Workplace Safety and Insurance Board (WSIB)
London, ON
- Full-time
Relevant information security or technical certifications such as:
Added 50 mins ago
SI
Software Engineer
Syndesus, Inc.
Vancouver, BC
- $130,000 to $160,000 CAD / year
- Full-time
Hiring manager screen - A mix of background, behavioural, and technical discussion.
Added 1 hour ago
S
Spécialiste en systèmes de gestion de la qualité / Quality Management System Specialist (QMS)
Smardt
Dorval, QC
- Full-time
Added 1 hour ago
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Program Advisory, Consulting & Execution, Senior Vice President
Citi
Mississauga, ON
- Full-time
Partner with business and Technology to oversee and guide technical delivery, aligning solutions to target operating models, business requirements, and operational priorities throughout the…
Added 1 hour ago
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Consultant, IT Quality Assurance
CIBC
Toronto, ON
- Full-time
…standards, and guides complex testing initiatives across multiple technical areas. It provides advanced technical leadership, mentors team members, resolves testing issues at all levels,…
Added 1 hour ago
Senior Product Analyst - EA Sports FC
Electronic Arts
Vancouver, BC
2+ years of technical experience in data analytics, with a focus on performing quantitative analysis with large datasets to guide decision-making.
Added 1 hour ago
Systems Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
Work with technical and non-technical co-workers to create practical designs that meet our players' expectations.
Added 1 hour ago
Customer Service Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON
You will become proficient in the Group Pension Administration System (GPAS) and GRS processes and apply your technical skills to solve problems and support customers.
Added 1 hour ago
Software Engineer, AI Entries
Lyft
Toronto, ON
Mentor engineers on the team, providing technical guidance and supporting their growth
Added 1 hour ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrated technical competence and a commitment to quality patient care
Added 1 hour ago
S
Senior Manager - Systems Assurance
SYSTRA
Toronto, ON
- Full-time
Provide senior engineering management and independent technical governance for railway systems assurance across the GO & UP transit networks and associated corridors. Develop, own and…
Added 1 hour ago
S
Senior Manager - Systems Requirements
SYSTRA
Toronto, ON
- Full-time
Conducting requirements impact assessments and supporting management of technical change.
Added 1 hour ago
S
Systems Assurance Director
SYSTRA
Toronto, ON
- Full-time
Provide strategic leadership and technical oversight for Systems Assurance across the Lakeshores portfolio, including engineering governance, systems integration and safety certification.
Added 1 hour ago
S
OCS Design Delivery - Senior Manager
SYSTRA
Toronto, ON
- Full-time
Service-focused leadership and influencing skills to provide senior technical and administrative leadership to an operating or functional unit;
Added 1 hour ago
S
Conventional Signalling Director
SYSTRA
Toronto, ON
- Full-time
Bachelor's or Master's degree in Systems Engineering, Electrical Engineering or a related technical discipline.
Added 1 hour ago
S
Signalling and Train Controls Director (Engineering Services)
SYSTRA
Toronto, ON
- Full-time
Provide strategic engineering leadership, technical governance and specialist oversight for railway signalling, conventional train control, European Train Control System (ETCS),…
Added 1 hour ago
S
Associate Software Development Engineer in Test (SDET)
SOTI
Mississauga, ON
- Full-time
Maintain high standards for test code, technical documentation, and delivery quality.
Added 1 hour ago
VD
Strategic Account Manager, NA
Vantage Data Centers
Quebec, QC
- Full-time
Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction.…

Vantage Data Centers

Strategic Account Manager, NA

Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role will be based at our campus in Québec, QC, Canada.

Vantage is seeking an ambitious, detail-oriented, and resourceful Technical Account Manager (TAM) to establish and maintain strong customer relationships and promote customer satisfaction. As a TAM, you will serve as the primary interface for Vantage customers, ensuring their needs are met and coordinating across all Vantage departments to support customer requests. This role requires a proactive and customer-focused approach to deliver exceptional service and maintain customer loyalty.

Essential Job Functions

Establish and maintain relationships with a core set of customers to support day-to-day activities and requests.
Interface directly with customers regularly for reporting, requests, and project support.
Develop relationships with Vantage global support organizations to ensure seamless service delivery.
Collaborate with internal and external Vantage teams to complete activities on time and meet customer needs.
Ensure compliance with Vantage standards and customer leases.
Report on performance through KPIs to Vantage customers, sales, and executives.
Hold SLA compliance, monthly business reviews (MBRs), and quarterly business reviews (QBRs).
Develop and document processes and procedures for customer support.
Create and maintain documentation for each customer.
Perform all internal and external onboarding activities for new customers.
Configure the Customer Portal and tooling to meet customer needs.
Support all financial and billing processes related to customer accounts.
Gather customer requirements and participate in the solution design and quoting process.
Create custom reports for customers to meet specific needs and requirements.
Manage customer-facing projects and activities, ensuring timely and successful completion.
Support the Construction team with customer requests and reporting.
Handle additional duties as assigned by Management.

Job Requirements

Bachelor’s degree in Business Administration, Computer Science, Sales or a related field or equivalent experience required.
5+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required.
Prior experience supporting an ITIL based Service Management program.
Experience with contracts management and RFPs.
Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
Problem solving skills to troubleshoot and resolve customer requests.
Excellent verbal and written communication skills.
Time management and multitasking skills to handle multiple tasks and clients at once.
Motivational and negotiation skills.
Strong organizational skills and attention to detail.
Strong attention to detail and accuracy.
Travel required is expected to be up to 10% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

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More about this job

Responsibilities

The Technical Account Manager will serve as the primary interface for customers, managing relationships and ensuring service delivery across all departments. They are responsible for reporting performance metrics, handling onboarding, and coordinating project support to meet customer requirements.

Requirements

Candidates must have a bachelor's degree and at least 5 years of experience in data center operations, project management, or customer support. Proficiency in Microsoft Office and experience with ITIL-based service management and contract management are required.

Skills

Technical Account Management
Project Management
Data Center Operations
SLA Compliance
Contract Management
RFP Management
ITIL Service Management
Microsoft Office Suite
Problem Solving
Communication Skills
Time Management
Multitasking
Negotiation
Organizational Skills
Reporting

Benefits

Health and welfare benefits
Retirement benefits
Paid leave
Training and development
Recognition programs

Visa sponsorship

Not detected in the job text

Keywords

Data Center
Hyperscalers
Cloud Providers
Technical Account Manager
TAM
SLA
MBR
QBR
ITIL
RFP
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Project
Microsoft Visio
Customer Portal
Onboarding
Solution Design
KPIs
Construction
Business Administration
Computer Science
Sales
Contracts Management
Reporting
Customer Satisfaction
Infrastructure
Sustainability
Reliability
Efficiency

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