Position Summary
The Complex Supports Navigator supports Individuals Accessing Services (IAS) who require enhanced behavioural, emotional, mental health, communication, environmental, or other complex supports. The position combines practical frontline experience, observation, documentation review, pattern recognition, individualized planning, and staff coaching to help teams respond consistently, proactively, and in ways that improve quality of life.
Working under the direction of the Inclusion Services Specialist, the Complex Supports Navigator promotes person-centred, trauma-informed, strengths-based, least-restrictive, and dignity-focused approaches. The position helps IASs and their support teams understand the function and meaning of behaviour, identify triggers and unmet needs, recognize early signs of distress or escalation, and develop practical strategies that can be used in homes, community settings, routines, transitions, and other day-to-day environments.
If you are looking for a quiet, predictable role where every day looks the same, this won’t be the right fit. If you thrive in changing environments, can stay calm in complex situations, enjoy identifying patterns and practical solutions, and are confident coaching others to provide consistent, person-centred support, keep reading.
Responsibilities
- Understand complex support needs, behavioural patterns, and contributing factors
- Develop and coordinate individualized complex support strategies
- Support workers to implement strategies consistently
- Support crisis prevention, incident review, risk management, and quality improvement
- Coordinate specialized resources and collaborative support
- Supervise assigned workers and support strong service practice
Qualifications/Experience
- We are not looking for potential - we are looking for capability.
- Diploma, degree, certificate, or current studies in Human Services, Behavioural Sciences, Disability Studies, Social Work, Psychology, Child and Youth Care, Education, or a related field; equivalent related experience may be considered.
- Minimum 1-3 years of hands-on experience supporting individuals with developmental disabilities, complex behavioural needs, mental health needs, trauma histories, communication needs, or similar support requirements.
- Demonstrated experience supporting routines, transitions, community participation, de-escalation, documentation, and consistent implementation of individualized strategies.
- Working knowledge of positive behaviour support, trauma-informed practice, person-centred planning, least-restrictive approaches, and behaviour as communication.
- Experience coaching, mentoring, or modelling support strategies with frontline workers or contractors is strongly preferred; formal supervisory experience is an asset.
- Experience reviewing behavioural documentation, incident information, or tracking data to identify patterns and support practical recommendations is an asset.
- Knowledge of Alberta PDD services, CET standards, and related disability, health, and mental health systems is an asset.
- Must maintain required Vantage mandatory training and any individual-specific or role-specific training required to perform assigned duties.
- Must have a clear Vulnerable Sector Check
- Proficient with Microsoft 365 and electronic documentation or data-management systems, or able to learn these systems effectively
- Eligible to work in Canada
Working Conditions
- Full-time position of 37.5 hours per week with participation in the organizational on-call rotation.
- Hybrid work may be available following completion of the probationary period and based on organizational and service requirements.
- Flexibility in schedule and working hours is required due to meetings, behavioural consultations, urgent support needs, direct observation, and occasional support outside regular office hours.
- Regular work occurs in office, residential, and community settings and may involve emotionally intense, conflictual, or rapidly changing situations.
- Must have access to a reliable vehicle for work purposes and maintain required automobile insurance with a minimum of $2 million liability coverage.
- Must possess a valid Alberta Class 5 driver's licence and provide an acceptable driver's abstract.
What Success Looks Like
In this role, you will:
- Provide consistent, person-centred support that reflects each IAS’s individual needs, strengths, goals, and preferences.
- Identify complex needs, triggers, and behavioural patterns early and develop proactive strategies to address them.
- Equip workers with the knowledge, coaching, and practical strategies needed to provide consistent and effective support.
- Strengthen service quality and reduce risk through effective support strategies, documentation, incident review, and ongoing improvements.
- Build strong collaboration among IASs, workers, families, and professionals to promote stability, meaningful participation, and improved quality of life.
What This Role Is NOT
- Not an entry-level role
- Not a role for someone without hands-on experience supporting individuals with complex needs.
- Not a fully remote role - regular work in office, residential, and community settings is required.
- Not a predictable 9-to-5 role with the same routine every day; flexibility is required to respond to changing needs and situations.
- Not a role for someone who is uncomfortable with behavioural challenges, emotionally intense situations, conflict, or crisis response.
- Not suitable for someone who prefers to work independently without coaching, guiding, and providing feedback to frontline workers.
- Not a role where you simply follow existing plans, you will be expected to observe, identify patterns, use sound judgment, and recommend practical improvements.
- Not suitable for someone who requires frequent direction or close day-to-day supervision.
- Not a role for someone who avoids accountability, difficult conversations, or making decisions within their scope of responsibility.
Join our dedicated and supportive team at Vantage, where you can make a meaningful difference in the lives of individuals with developmental disabilities while enjoying a vibrant and fun work environment. In addition to a competitive salary, you'll have the opportunity to grow professionally and contribute to our mission of promoting independence and delivering joy-filled opportunities.
Apply now and be a part of our team where work and passion align!
Visit us online : www.vantageltd.ca
Please note that due to the high number of applications received, only shortlisted candidates will be contacted.
