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CC
Coordinator, Events Management
CPA Calgary Chapter
Edmonton, AB
- Full-time
Reporting to the Manager, Events Management, the Coordinator, Events Management is responsible for ensuring the quality, consistency, and adherence to process for CPA Alberta’s events…
Added just now
S
Senior Product Manager, Payments
Super.com
Remote, Canada
- Full-time
- Remote
This is an individual contributor role. You will be the lead of the payments MAT (mission-aligned team): running the team’s planning and day-to-day execution against the payments roadmap,…
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J
Manager, IT Operations
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Director, IT & Operations, the Manager, IT Operations will lead the IT Coordinator team, the people every Jobberino turns to when a laptop won't boot, a meeting room won't…
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Manager Health and Safety Grand Falls
''
Grand Falls, NB
- Full-time
- Temporary
Ensure compliance with federal, state, local, and company health, safety, and security requirements, acting as the site lead during regulatory inspections and audits.
Added just now
TA
Director – Financial Reporting and Optimization
Transat AT
Montreal, QC
- Full-time
Reporting to the Senior Director, Finance, the Director – Financial Reporting and Optimization acts as a key strategic partner within Air Transat’s finance function.
Added just now
AC
Operations Manager - In-Terminal
Air Canada
Dorval, QC
- Full-time
Accountable to lead complex daily Airport operations with care and class in assigned area, including check-in counters, gates, and security checkpoints, ensuring smooth and efficient…
Added just now
EG
Safety Chief - RAMS and Systems Assurance
Egis Group
Hamilton, ON
- Full-time
Lead the development and implementation of RAMS and system assurance programs for major light rail and transit projects.
Added just now
FC
General Foreperson
FLINT Corp.
Alexis Whitecourt 232, AB · Whitecourt, Alberta
- Full-time
Lead safety and operational excellence initiatives, including work scope planning, toolbox talks, safety meetings, KPI tracking, new employee orientations, and continuous performance…
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SD
Pharmacist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Belleville, ON
- Part-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 7 mins ago
W
Senior Procurement Contracts Specialist
Worley
AB · Edmonton, AB
- Full-time
We are seeking an experienced Senior Procurement Contracts Specialist to lead the contract administration function for major capital projects while maintaining direct responsibility for the…
Added 7 mins ago
ST
Supplier Quality Auditor
SPX Technologies
Field, BC
- Full-time
…requirements, document findings in a clear and actionable manner, and lead suppliers through complex corrective action processes that improve quality, reduce risk, and strengthen overall…
Added 12 mins ago
G
Supervisor, Maintenance Electrical
Glencore
Elkford, BC
- $123,000 to $145,000 CAD / year
- Full-time
Reporting to the Superintendent, Maintenance, the Supervisor, Maintenance Electrical, will be responsible for all areas of maintenance activity. This position combines the responsibilities…
Added 12 mins ago
T
Operations Manager (Civil/FTTH Construction)
Telecon
Saskatoon, SK
- Full-time
Reporting to the Senior Director of Operations; the Operations Manager is responsible to lead and manage all operations of their region. This includes health and safety, finances, contract…
Added 12 mins ago
QM
Responsable de compte - commerce électronique / Account Lead E-Commerce
Quantum Management Services Ltd.
Montreal, QC
- $60,000 CAD / year
- Full-time
Our client, a growing and innovative consumer products company, is seeking an Account Lead, E-Commerce to manage and expand key online accounts across Canada and the United States.
Added 12 mins ago
AE
Senior Technician, Asset Management
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
Reporting to the Asset Management Supervisor, you will be part of the Asset Management Department. You will ensure the goals and objectives are achieved while promoting and respecting…
Added 12 mins ago
R
Property Manager
Royop
AB · Edmonton, AB
- Full-time
Reporting to the General Manager, Edmonton, you are an accomplished Property Manager who oversees and coordinates the administration, accounting, operations, maintenance, and marketing of…
Added 12 mins ago
A
Systems Planning Lead
Accenture
Toronto, ON
- Full-time
Lead schedule planning, developing and maintaining the progress measurement and earned value, schedule reporting, schedule basis, schedule change implementation, and the project Master…
Added 12 mins ago
C
Director of Information Technology
CarltonOne
Markham, ON
- Full-time
CarltonOne is seeking a highly motivated Director, Information Technology to lead CarltonOne's global enterprise IT function, owning IT strategy, service management, governance, and…
Added 12 mins ago
PI
Lead, Senior Sales Enablement (Director Level)
PICTON Investments
Toronto, ON
- Full-time
Be the link between strategy and the field. PICTON Investments is currently looking for a Lead, Senior Sales Enablement to improve the effectiveness, productivity and execution of our…
Added 12 mins ago
T
Financial Controller
T&P
Toronto, ON
- Contract
We’re looking for an experienced Financial Controller to join our agency on a 3-month contract. You’ll lead day-to-day financial operations, oversee the monthly close and reporting process,…
Added 12 mins ago
GS
The Salvation Army - Public Relations Officer
Gerard Search
Cornwall, ON
- Full-time
Lead all efforts for compelling story content, mission impact and call to action and liaise with ministry units and THQ for content, approvals, and delivery
Added 12 mins ago
SD
Project Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…SHN priorities through the execution of high-impact projects. Reporting into the Strategic Execution Office (SEO), this role is responsible for managing cross-functional projects from…
Added 12 mins ago
EI
Safety Chief - RAMS and Systems Assurance
Egis in Canada
Hamilton, ON
- Full-time
Lead the development and implementation of RAMS and system assurance programs for major light rail and transit projects.
Added 12 mins ago
KI
Paint Seibi Technician
Kaygen, Inc.
Cambridge, ON
- $38 to $44 CAD / hour
- Contract
Reporting to the Paint Seibi Manager, the person in this role will support the Paint Seibi Group’s objective to plan, implement and achieve high quality, robust robot processes in the paint…
Added 12 mins ago
C
Service Delivery Manager
CBRE
Toronto, ON
- Full-time
…from tickets and escalations through to SLA performance and reporting, working closely with internal technical teams and external vendors to keep our clients' building technology running…

Vantage

Customer Success Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 22, 2026

Original job description

Vantage is growing its Account Support team, and we need someone to help retail clients get live on our platform and then serve as their day-to-day support and enablement partner. You will own client inquiries and tickets, keep clients informed with regular campaign reporting, and help their teams learn the platform and its new features.

You will work closely with our Account Management, Ad Ops, Project Management, Product and Engineering teams so clients get fast, clear answers and every issue reaches the right owner.

This role suits someone who likes being the person clients turn to when something needs solving, is comfortable with campaign data, and enjoys keeping a lot of moving pieces organized.

Must be available to be on site at our clients offices in the Greater Toronto area up to 3 days a week.

Key Responsibilities

Own hands-on-keyboard platform inquiries within the established SLA.
Report on ticket volume, resolution and status, both internally and to clients
Analyze ticket trends to find root causes and drive changes that reduce ticket volume
Send incident reports to clients for critical and high-severity issues
Lead the resolution of urgent issues and campaign inquiries, aligning internal teams and keeping clients informed until they are resolved.
Compile and send weekly pacing reports and campaign end reports
Lead regular office hours and meetings with retailers to review ongoing work and improve processes.
Deliver platform training and demos for client associates, covering existing features and new ones
Draft and maintain FAQs, including FAQs for new product features
Communicate platform workflow changes and feature modifications to clients
For new retail partners, set up and publish the client help center, and provide input to training and FAQ materials
Submit client feature requests to Product for validation and prioritization

Required Qualifications

Proven experience in a customer-facing support, customer success or account management role, ideally at an ad tech or or software company.
Hands-on experience running a ticketing or help desk platform: triage, prioritization, SLAs, escalations and reporting. Managing the queue, not just answer tickets
Experience triaging issues by severity, working with engineering and operations teams to resolve them, and keeping clients informed through to resolution, including clear incident reports
Strong analytical skills: comfortable reading campaign performance data and ticket trends and turning them into practical recommendations and process improvements
Strong technical aptitude: you understand platforms, systems and integrations well enough to troubleshoot, ask engineers the right questions and explain issues clearly to clients, and you pick up new tools quickly
Experience creating and delivering client training, demos and documentation, such as FAQs and help center content
Clear, confident written and verbal communication, including client reporting, running meetings with clients and presenting to them
Strong organization and time management across multiple clients and priorities at once
Motivated by measurable goals and comfortable taking initiative without waiting to be asked

Preferred Qualifications

Experience in retail media, including campaign reporting or working with retailer Ad Ops teams
Experience building or improving a help center, knowledge base or client training program
ITIL, HDI or a similar support or customer success certification

About Vantage
Vantage is the first unified platform purpose-built for retail media orchestration, empowering enterprise retailers to seamlessly activate onsite, offsite, and in-store advertising. With a global presence in North America and Asia-Pacific, Vantage enables retailers to launch and grow their media networks through scalable technology and automated workflows, and is trusted by leading retailers like The Home Depot to power their retail media programs.

For a closer look at what we do, our culture, and our benefits, check out our about us and careers pages.

Remote-First, Based in Toronto
Vantage is proudly headquartered in Toronto, but we’re a remote-first team spread across North America (and beyond). Our flexible work philosophy means team members can thrive from wherever they do their best work - whether that’s from a home office, a local café, or while adding stamps to their passport. With a remote-friendly setup, home office support, and annual company retreats, we stay connected, collaborative, and energized - no matter the time zone.

Vantage’s Commitment to Diversity, Equity, and Inclusion

Vantage Analytics is fueled by the diversity of our talented employees. We are an equal opportunity employer and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage all individuals to apply for positions that fit their passions.

We promote equality and strive to provide all current and prospective employees with support and opportunities. Reasonable accommodations are available to job applicants on request and throughout the application process.

How Vantage Uses AI in the Recruitment Process

At Vantage, we use AI-enabled tools to support our hiring process. This may include using AI to help organize, screen, and assess applications. We are committed to using these tools responsibly, and ensuring every candidate is treated fairly throughout the process.

All hiring decisions at Vantage are made by our team. Who we invite to work at Vantage is a decision we only trust ourselves to make.

What's Next?
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

As part of the final stages of our hiring process, all candidates will be required to successfully complete a criminal background check.

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More about this job

Responsibilities

The Customer Success Manager will own client inquiries and platform support, serving as the primary enablement partner for retail clients. Responsibilities include managing ticketing queues, analyzing campaign data, delivering platform training, and coordinating with internal teams to resolve urgent issues.

Requirements

Candidates must have proven experience in customer-facing support or account management, ideally within the ad tech or software industry. Strong analytical skills, technical aptitude, and experience with ticketing platforms and SLA management are required.

Skills

Customer success
Account management
Ticketing systems
SLA management
Data analysis
Technical troubleshooting
Client training
Documentation
Incident reporting
Retail media
Ad tech
Communication
Time management
Project management
Process improvement

Benefits

Remote-first work environment
Home office support
Annual company retreats

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
Retail Media
Ad Tech
Ticketing Platform
SLA
Campaign Reporting
Data Analysis
Technical Support
Help Desk
Incident Management
Platform Training
Documentation
Workflow Optimization
ITIL
HDI
Software
Integrations
Troubleshooting
Client Enablement
Project Management
Product Validation
Retailers
Onboarding

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