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Added 2 mins ago
IH
Lab Technologist (Medical Laboratory Technologist)
Interior Health Authority
Fernie, BC
- Full-time
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 2 mins ago
IH
Medical Laboratory Technologist I (Technologist I)
Interior Health Authority
Fernie, BC
- Full-time
Interior Health (IH) is committed to achieving a culturally diverse and inclusive workforce that is representative of the communities we serve, and where you are encouraged to bring your…
Added 3 mins ago
H
Pharm D Degree
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Pharmacist- PharmD- Degree is accountable for performing those duties that enable pharmacy services to be provided to the staff and patients of the Saskatchewan Health…
Added 3 mins ago
H
Pharm D Masters
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
2) provision of quality, patient focused pharmacy services and,
Added 3 mins ago
H
Public Health Inspector Degree
HealthCareersInSask.ca
Weyburn, SK
- Full-time
Facility: Weyburn Community Health Services Building
Added 3 mins ago
H
Electrician
HealthCareersInSask.ca
Shellbrook, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 3 mins ago
H
Physical Therapist Degree
HealthCareersInSask.ca
Weyburn, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 3 mins ago
M
Agentic Engineer, Innovation
Manulife
Montreal, QC
- Full-time
Bachelor’s or master’s degree in Computer Science, Data Science, Artificial Intelligence, Engineering, or a related field.
Added 19 mins ago
E
Sales Representative Farm Animal - Alberta and British Columbia
Elanco
Mississauga, ON · CA - Mississauga
- Full-time
As a Farm Animal Sales Representative, you will create demand and deliver sales results by demonstrating the value of Elanco products and services to customers across Alberta and British…
Added 33 mins ago
A
Field Representative - Alcoholic Beverages
Acosta
ON · Haliburton, ON
- Full-time
…ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling,…
Added 33 mins ago
A
Field Representative - Alcoholic Beverages
Acosta
St. Thomas, ON
- Full-time
…ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling,…
Added 33 mins ago
A
Retail Sales Representative
Acosta
Longueuil, QC
- Full-time
We are currently looking for a results-oriented sales representative to represent our customers in grocery stores in their territory.
Added 33 mins ago
A
Field Representative - Alcoholic Beverages
Acosta
Tecumseh, ON
- Full-time
…ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling,…
Added 1 hour ago
H
Social Worker Degree
HealthCareersInSask.ca
Weyburn, SK
- Part-time
Facility: Weyburn Community Health Services Building
Added 1 hour ago
H
Specialist
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
…and external engagement, and promote a culturally responsive representative…
Added 1 hour ago
GP
Représentant des Ventes B2B - Solutions d'Affaires / B2B & Enterprise Sales Representative - Business Solutions
Global Payments Inc.
Toronto, ON · Montreal, QC
- Full-time
Une expérience dans les secteurs des paiements, des technologies financières (FinTech), des logiciels-services (SaaS), du commerce électronique ou de toute autre industrie technologique…
Added 1 hour ago
CP
Quality Assurance Associate
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy ON Adair
- Full-time
Act as QA representative on shift for decision-making and issue resolution, escalating serious issues as required.
Added 1 hour ago
CP
Quality Assurance Associate
Catalent Pharma Solutions
Strathroy, ON · CAN-Strathroy Ontario
- Full-time
…integrated formulation, manufacturing, analytical and packaging services to offer full-service turnkey…
Added 1 hour ago
E
Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 1 hour ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
…financial planning, budgeting, forecasting, reporting, and advisory services to support effective decision-making. The incumbent monitors financial performance, analyzes variances, prepares…
Added 2 hours ago
CB
Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
- Full-time
Works with Field Services to resolve customer quality issues and collaborates with Field Services, plants and branches to address root causes
Added 3 hours ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Kelvington, SK
- Full-time
…including assessment, planning, implementation, and evaluation. The Field Nurse is responsible and accountable for the provision of safe client care services and programs. Job description…
Added 3 hours ago
H
Nurse B - Registered Nurse
HealthCareersInSask.ca
Swift Current, SK
- Full-time
Job Description: This position is responsible to assist the Health Services/ Mental Health Care Manager with the delivery of services that are consistent with policies, standards, legal…
Added 3 hours ago
Nurse Practitioner
HealthCareersInSask.ca
Buffalo Narrows, SK
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 3 hours ago
Inside Sales Representative, Dynamic
Scotiabank
Toronto, ON
…management firms. We offer a comprehensive range of products and services, spanning every major sector, geographic region and investment discipline. Our financial solutions include open and…

Vantive

Customer Care Representative (12 month Contract)

Mississauga, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Oct 25, 2026
Experience: Minimum of 2 years’ experience in customer service
Posting language: English
Posted: Sep 25, 2026

Original job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients - that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role

In this role, you will be the first point of customer contact regarding such matters as order management, product complaints, service complaints, adverse events, and general inquiries. Your will be responsible for initial intake, documentation, and distribution of customer need as required. Provides independent resolution to moderately complex inquiries and responsible for investigation of problems related to shipment of products, returns, credits and orders.

Please note: This is a 12 month contract role.

What You'll Do

Provides first point of contact for all customer inquiries and product/service complaints through phone, fax, email, or online.
Provides first point of contact for order entry for both institution and Home Patient.
Thoroughly documents all inquiries in adherence with company procedures.
Redirects complex or specialized concerns to appropriate team for follow up (e.g. – medical inquiries, technical product support) when applicable
Expedites customer orders as required.
May provide guidance and training to department new hires
Investigates and resolves problems related to shipment of products, returns, credits, and orders.
Handle processing and issuing credits for returns.
Sets-up new patients as per key requirements, maintains other records, and prepares customer required reports
Patent management for inbound and international travel requirements
Supports resolution of errors within GFax and EDI transactions
Manages cycler deployment process
Manage sample export and input order
Prepares key customer/patient metric reports and resolves
Resolves customer questions, and handles requests, where judgment and initiative are required to resolve and/or make recommendations.
Perform initial data collection for product complaints and adverse events which may include: evaluate complaint for need to investigate and coordinate sample retrieval, provide complainants resolutions (written or verbal) communication for known issues, notification to third parties of product complaint.
Must be able to rotate shifts between 8AM till 6PM EST.
Preferably Bilingual in English/French but not a must.

What You’ll Have

Minimum of 2 years’ experience in customer service
High school diploma / bachelor's degree in related field
Fully Bilingual in French and English
Exceptional verbal and written communication skills
Ability to thrive in a very fast paced environment
Analytical and business problem solving skills along with ability to ask the right questions and lead conversations.
Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals).
Strong ability to multi-task.

Nice to have

Bachelor’s degree preferred in life science, health science, or related discipline.
Prior experience in health care industry

Vantive is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $48,000 to $60,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon

market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Existing Vacancy: Yes (Multiple Vacancies)

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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More about this job

Responsibilities

Serve as the first point of contact for customer inquiries, orders, product and service complaints, and adverse-event intake, documenting and routing issues as needed. Investigate and resolve order, shipment, return, and credit problems; maintain patient and customer records; and support reporting, cycler deployment, and transaction processes.

Requirements

Requires at least 2 years of customer service experience, a high school diploma or a bachelor's degree in a related field, and strong communication, analytical problem-solving, and multitasking abilities. The posting specifies full French-English bilingualism, while also describing bilingual ability as preferred; healthcare experience and a relevant life or health science degree are preferred.

Skills

Customer Service
Order Management
Complaint Intake and Documentation
Problem Investigation and Resolution
Returns and Credits Processing
Patient Records Management
Written and Verbal Communication
Analytical Problem Solving
Multitasking
Customer Reporting
Cross-Functional Coordination
French-English Bilingual Communication
Shipment and EDI Transaction Support

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Order Entry
Order Management
Product Complaints
Service Complaints
Adverse Events
Complaint Documentation
Returns
Credits
Shipment Investigation
Patient Management
Patient Records
Customer Reports
GFax
EDI Transactions
Cycler Deployment
Sample Export
Healthcare
Dialysis
Medical Equipment
French-English Bilingualism
Problem Solving
Customer Inquiries
Cross-Functional Coordination

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