Jobs in Canada

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Added 5 mins ago
Manager, Business Application Management
TD
London, ON · Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 21 mins ago
Senior Java Engineer – Backend & AI-Assistant Vice President
Citi
Mississauga, ON
Full-time
Identify and surface technical and delivery risks early, proposing concrete mitigation plans to keep projects on track.
Added 21 mins ago
Senior Analyst, Data Governance
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Maintain and improve metadata (technical, business, operational) to support data discovery and usability
Added 21 mins ago
Project Management Office (PMO) Lead
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization
Added 21 mins ago
C-IT-200 Product Cybersecurity Specialist Intern
CAE
Montreal, QC
Full-time
Added 21 mins ago
Data Engineer
BMO
Toronto, ON · SCC
Full-time
Technical designs and ensure alignment with standards and roadmaps
Added 21 mins ago
Systems Support Specialist
BMO
Toronto, ON · SCC
Full-time
…and server visualization technologies. Acts as the primary technical liaison between Infrastructure and other IT teams, vendors and partners, as well as the business to design…
Added 21 mins ago
Support Analyst
BMO
Toronto, ON · YNG
Full-time
Technical proficiency gained through education and/or business experience.
Added 21 mins ago
DDI Network Engineer
BMO
Toronto, ON · SCC
Full-time
Bachelor’s degree in Engineering, Computer Science, or a related technical field.
Added 21 mins ago
Conference Manager
BMO
Toronto, ON · BMOPLACE
Full-time
Technical proficiency gained through education and/or business experience.
Added 34 mins ago
Technical Recruiter (Bilingual)
Jarvis Consulting Group
Montreal, QC
$70,000 to $110,000 CAD / year
Full-time
We are extremely busy and seeking a 'rock-star' Technical Recruiter to join our growing team!
Added 35 mins ago
Technical Recruiter
Sopra Steria
Montreal, QC
Full-time
We are hiring a Technical Recruiter in Montréal.
Added 49 mins ago
Senior Cybersecurity Recovery Architect
Nutrien
Saskatoon, SK
Full-time
The Senior Cyber Recovery Architect serves as a hands-on technical leader responsible fordesigning, deploying, and continuously validating the organization’s cyber resilience…
Added 1 hour ago
TDS Operations Analyst II
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 1 hour ago
Software Engineer II (SDET)
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 1 hour ago
Data Designer II
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 1 hour ago
Accounts Payable Manager
Swim Recruiting
Vancouver, BC
$95,000 to $110,000 CAD / year
Full-time
…strong leadership capabilities, strong emotional intelligence, technical skills, a detail-oriented mindset, and a passion for continuous improvement. The successful candidate will be…
Added 1 hour ago
Technical Due Diligence Project Manager
Bell
Kentville, NS
Bell is seeking a Technical Due Diligence Project Manager to lead the evaluation, assessment, and qualification of prospective data centre sites across Canada. This role is responsible for…
Added 1 hour ago
Senior Technical Architect II
Bell
Toronto, ON
Bell MediaTV is committed to adding talented professionals to our team and we are looking to add a Senior Technical Architect to our Strategy and Architecture team. This team is responsible…
Added 1 hour ago
Senior Technical Architect II
Bell
Toronto, ON
Bell MediaTV is committed to adding talented professionals to our team and we are looking to add a Senior Technical Architect to our Strategy and Architecture team. This team is responsible…
Added 1 hour ago
Director, Information Technology and Digital Transformation
OSL Retail Services Inc
Mississauga, ON
Other
Reporting to the SVP, Data and Technology, you will lead a team of managers and technical leads, alongside external partners and managed service providers. You will be responsible for…
Added 1 hour ago
TDS Operations Analyst II
TD Securities
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 1 hour ago
PeopleSoft Admin and Support
Raas Infotek
Toronto, ON
Contract
Added 1 hour ago
Team Lead, Customer Success
myBlueprint
Toronto, ON
Full-time
…cross-functional teams across Product, Sales, Marketing, and Technical Support to improve customer outcomes and advance departmental…
Added 2 hours ago
Consulting Manager – Business Systems Analyst (BFSI Payments)
Cognizant
Toronto, ON
$81,000 to $128,000 CAD / year
Full-time
Strong communication skills and comfort working with both business stakeholders and technical teams

Vantive

Customer Care Representative (12 month Contract)

Mississauga, ON, Canada

Job type: Contract
Apply by: Oct 25, 2026
Experience: Minimum of 2 years’ experience in customer service
Posting language: English
Posted: Sep 25, 2026

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Applications open in a new tab.

Original job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients - that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role

In this role, you will be the first point of customer contact regarding such matters as order management, product complaints, service complaints, adverse events, and general inquiries. Your will be responsible for initial intake, documentation, and distribution of customer need as required. Provides independent resolution to moderately complex inquiries and responsible for investigation of problems related to shipment of products, returns, credits and orders.

Please note: This is a 12 month contract role.

What You'll Do

Provides first point of contact for all customer inquiries and product/service complaints through phone, fax, email, or online.
Provides first point of contact for order entry for both institution and Home Patient.
Thoroughly documents all inquiries in adherence with company procedures.
Redirects complex or specialized concerns to appropriate team for follow up (e.g. – medical inquiries, technical product support) when applicable
Expedites customer orders as required.
May provide guidance and training to department new hires
Investigates and resolves problems related to shipment of products, returns, credits, and orders.
Handle processing and issuing credits for returns.
Sets-up new patients as per key requirements, maintains other records, and prepares customer required reports
Patent management for inbound and international travel requirements
Supports resolution of errors within GFax and EDI transactions
Manages cycler deployment process
Manage sample export and input order
Prepares key customer/patient metric reports and resolves
Resolves customer questions, and handles requests, where judgment and initiative are required to resolve and/or make recommendations.
Perform initial data collection for product complaints and adverse events which may include: evaluate complaint for need to investigate and coordinate sample retrieval, provide complainants resolutions (written or verbal) communication for known issues, notification to third parties of product complaint.
Must be able to rotate shifts between 8AM till 6PM EST.
Preferably Bilingual in English/French but not a must.

What You’ll Have

Minimum of 2 years’ experience in customer service
High school diploma / bachelor's degree in related field
Fully Bilingual in French and English
Exceptional verbal and written communication skills
Ability to thrive in a very fast paced environment
Analytical and business problem solving skills along with ability to ask the right questions and lead conversations.
Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals).
Strong ability to multi-task.

Nice to have

Bachelor’s degree preferred in life science, health science, or related discipline.
Prior experience in health care industry

Vantive is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $48,000 to $60,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon

market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Existing Vacancy: Yes (Multiple Vacancies)

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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More about this job

Responsibilities

Serve as the first point of contact for customer inquiries, orders, product and service complaints, and adverse-event intake, documenting and routing issues as needed. Investigate and resolve order, shipment, return, and credit problems; maintain patient and customer records; and support reporting, cycler deployment, and transaction processes.

Requirements

Requires at least 2 years of customer service experience, a high school diploma or a bachelor's degree in a related field, and strong communication, analytical problem-solving, and multitasking abilities. The posting specifies full French-English bilingualism, while also describing bilingual ability as preferred; healthcare experience and a relevant life or health science degree are preferred.

Skills

Customer Service
Order Management
Complaint Intake and Documentation
Problem Investigation and Resolution
Returns and Credits Processing
Patient Records Management
Written and Verbal Communication
Analytical Problem Solving
Multitasking
Customer Reporting
Cross-Functional Coordination
French-English Bilingual Communication
Shipment and EDI Transaction Support

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Order Entry
Order Management
Product Complaints
Service Complaints
Adverse Events
Complaint Documentation
Returns
Credits
Shipment Investigation
Patient Management
Patient Records
Customer Reports
GFax
EDI Transactions
Cycler Deployment
Sample Export
Healthcare
Dialysis
Medical Equipment
French-English Bilingualism
Problem Solving
Customer Inquiries
Cross-Functional Coordination

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