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Software Escalation Engineer (Python)
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…adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide…
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Added 9 hours ago
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Varonis

Software Escalation Engineer (Python)

Canada

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Job details

Experience: Minimum of 3 years of experience in developing Enterprise-level Python Applications.
Posting language: English
Posted: Oct 13, 2026

Original job description

Software Escalation Engineer (Python)

The Company:

Varonis (Nasdaq: VRNS) secures AI and the data that powers it. The Varonis platform gives organizations automated visibility and control over their critical data wherever it lives and ensures safe and trustworthy AI from code to runtime. Backed by 24x7x365 managed detection and response, Varonis gives thousands of organizations worldwide the confidence to adopt AI, reduce data exposure, and stop AI-powered threats.

The Role: We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.

The Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top-tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams.

The Location: We are considering candidates who are able to work by hybrid model, located within physical proximity to Vancouver, BC.

The Responsibilities:

Act as the technical point of contact for customer‑impacting issues.
Investigate and resolve issues in Python services.
Analyze behavior across services, databases, messaging, and infrastructure.
Perform testing on UI and performance.
Drive root cause analysis in collaboration with engineering and infrastructure teams.
Provide training and technical guidance to internal teams.

The Requirements:

B.Sc. in Computer Science or equivalent from known university.
Minimum of 3 years of experience in developing Enterprise-level Python Applications.
Experience working with cloud-native architectures and distributed systems.
Experience working with AWS, Azure, or GCP, Docker, Kubernetes, and microservices – Advantage.
Knowledge of IT Fundamentals (Networking / Security / Storage).
Strong understanding of REST API, scalability, and security concepts (OAuth2, JWT, API Gateways).
Experience with relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis).
Familiarity with asynchronous processing and messaging systems (RabbitMQ, Kafka) – Advantage.
Knowledge of multi-tenant SaaS architectures – Advantage.
Familiarity with infrastructure as code and monitoring/observability tools.
Hands-on experience with AI projects and applications.
Fluent English (written and verbal).
Advantageous, not required:
- Familiarity with additional languages (PHP, Angular/JS, Swift/Objective‑C, Kotlin/Java).
- Previous customer-facing technical positions.
- Provide training and support to internal teams.
- Familiarity with Datadog.

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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More about this job

Responsibilities

The Escalation Engineer will act as the primary technical contact for customer-impacting issues, investigating and resolving problems within Python services. They will collaborate with development and infrastructure teams to drive root cause analysis and provide technical guidance to internal teams.

Requirements

Candidates must hold a B.Sc. in Computer Science or equivalent and possess at least 3 years of experience in developing enterprise-level Python applications. Proficiency in cloud-native architectures, distributed systems, and database management is required, along with strong communication skills in English.

Skills

Python
Cloud-native architectures
Distributed systems
AWS
Azure
GCP
Docker
Kubernetes
Microservices
REST API
PostgreSQL
MySQL
MongoDB
Redis
RabbitMQ
Kafka

Visa sponsorship

Not detected in the job text

Keywords

Software Escalation Engineer
Python
Varonis
Cloud-native
Distributed systems
AWS
Azure
GCP
Docker
Kubernetes
Microservices
REST API
OAuth2
JWT
PostgreSQL
MySQL
MongoDB
Redis
RabbitMQ
Kafka
SaaS
Infrastructure as code
Observability
Datadog
AI
Networking
Security
Storage
Root cause analysis
Enterprise applications

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